GroutPro Questions & Answers

Hi Tee, George has been with us for several years and is a very skilled operator with a great eye for detail. You should find some reviews here: https://www.groutpro.com.au/testimonials/ All of our specialists have been trained to work to the same standards and really value doing a great job for our customers.

Hi Robyn, Robs been operating about 5 years with many happy customers. You will find some customer reviews on Rob here: https://www.groutpro.com.au/testimonials/
Here's one of them:
“Hi Rob, A big ‘Thank You’ from us for restoring our bathroom, ensuite and kitchen to pristine like-new condition. You are truly a credit to your chosen profession. I admire your attention to detail and perseverance to take on any task and accomplish it with ease. In my view, you do not have any competition because when you have found the best, you don’t need the rest.”
Bob & Lil – Hope Island QLD

Hi Robyn, while we have over 50 specialists Australia wide, we've been operating on the Gold Coast for 7 years and our head office is based at Coomera. If you look at our testimonials page https://www.groutpro.com.au/testimonials/ most of the videos are Gold Coast customers and you'll see many written recommendations from others on that page. We hope this is enough for you to have confidence in using our services.

Hi Sue, we have 7 specialists operating full time in South Australia who have performed thousands of services for home owners and businesses. Have a look here for customer comments: http://www.groutpro.com.au/testimonials/

Hi Kate, thanks for the opportunity to look at the problem. Can you please let us know which of our specialists performed the original regrouting work so we can have him get in touch to inspect. Best if you email us on [email protected] so we can handle it promptly. Thank you.

Thanks for your question. Yes we do offer sealing services for any new or old porous surfaces such as travertine and other natural stone and man-made porous tiles and pavers. We have penetrating sealers that can be either invisible meaning there will be no change to the appearance, or enhancing sealer which deepens the attractive colours found in natural stone. We also offer commercial quality clear surface coatings to protect the surface of the stone if that's required. All our products are professional grade, and we will not compromise and use DIY products as others do. We also offer a written 10 year guarantee on our penetrating sealer. Just let us know if you'd like one of our specialists to come out to inspect and test to ensure we can achieve the result you're looking for.

We can use our ColourSeal product to change the colour of most grout. It's surprising how often we are called because an incorrect grout colour has been used and it needs to be changed, but the results are always excellent! As this is epoxy grout we need to come and look at it and do some tests to be certain you'll get the result you're looking for. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Yes, we have several GroutPro Specialists who can service Tuart Hill WA. Sorry for the delay in letting you know but we didn't notice this question before today. If you can call us on 1800 822 459 or use the form on our website to request a quote, we'll have our closest specialist get in touch for a free inspection and quote.

Hi Luke, thanks for your question. We replace grout in this sort of situation every day and we've see many situations where leaks have developed. We use a number of professional grade products to help seal showers to avoid future leaking issues and also to help make cleaning the shower easier. Just get in touch via our web site or call centre and one of our specialists can provide a free quote to perform the work.

Hi Max, we have several specialists who are close enough to service Knoxfield - Outer East, Narre Warren and Oakleigh. If you'd like someone to give you a call please just leave your details with our call centre on 1800 822 459 or request a quote by filling the form at groutpro.com.au and we'll assign the enquiry to one of the available guys.

Hi Kerry, thanks for your question. Most grout can be cleaned but it's difficult to be certain without seeing the actual crazy pavers that you have. We offer no obligation free quotes so we'd be happy to come and take a look. This inspection is important because it gives us the opportunity to perform some testing to ensure we can get the result you're looking for. If you'd like to book one of our specialists please visit our website and enter your details or call our 1800 number.

Hi Sue, we offer a number of alternatives for shower repairs. Sometimes we use epoxy grout on the shower base, sometimes on walls and base, sometimes we use conventional grout on the walls or colourseal existing grout. It really depends on the circumstances and what the customer wants. We've been doing this for years and have had very few call backs so we know what we do works very well. We hope this helps.

Hi Stormy, thanks for your question. The primary epoxy grout we use is ultra-violet resistant so colours are typically stable in normal circumstances. Epoxy grout is vastly better than conventional grout even if not UV resistant due to it being impervious to staining and extremely strong, so there's little chance of any degradation occurring as is normally experienced over time with standard grout.