Return Claim MadeYes (34) · No (567)
Value for Money
4.8 (112)
Product Quality
4.7 (588)
Rates and Fees
4.4 (86)
Job Satisfaction
4.8 (87)
Customer Service
4.7 (447)
Shipping
4.5 (199)
Best Services
See the Best Services in 2023 as rated by Australians on ieatwords.com.au.

Reviews

1,222 reviews
Raffaella F.
Raffaella F. Greater Melbourne (Inner), VIC
 · Verified

love the oil that l use, my hair loves it so much

Physical store

my hair loves it so much. Cant do with out it

Collected in partnership with Hairhouse

Orla Maher
Orla Maher Greater Melbourne (Outer), VIC
 · Verified

shopping experience

Online store

super quick and easy shopping experience. Will definitely continue to shop here.

Collected in partnership with Hairhouse



Maz
Maz Greater Melbourne (Metropolitan), VIC · 33 posts
 · Verified

Perfect!

Online store

I always receive good customer service from Hairhouse online and in store.Website is easy to navigate and you can earn points which you can redeem to get discounts. I highly recommend .

Collected in partnership with Hairhouse

Brad
Brad
 · Verified

The team are great at midland wouldn't recommend anywhere else !

Salon

Came out great ! Love the colour the lady who did my hair was a gem

Collected in partnership with Hairhouse



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Kerrin D.
Kerrin D. South East Queensland, QLD
 · Verified

Luxury at an affordable price

Online store

Hairhouse has been so generous in points and incentives.
I just purchased luxurious hair care products for such a great price using my gift card provided free for accumulated points.
The web sight is easy to navigate and I’m so glad I joined up so I can easily access awesome product and have it conveniently posted to my door.
Thank you for your generosity. Highly recommend you to my friends.
Cheers

Collected in partnership with Hairhouse

Amanda K
Amanda K
 · Verified

Always helpful staff

Physical store

Staff seem to be very knowledgeable about the products at Hairhouse and given the nuances of hair and products to help that’s important! I’ve yet to be disappointed in their recommendations.

Collected in partnership with Hairhouse

Leighlea
Leighlea · 2 posts
 · Verified

Lots of products under the one roof

Physical store

There is always lots of brands to choose from and helpful advice

Collected in partnership with Hairhouse

LJ Joshua
LJ Joshua Sydney, NSW
 · Verified

Fantastic service

Physical store

I wanted to purchase something for my hair to give texture and volume, however since I’m rocking a different hairstyle to what I have done in the past, I wasn’t sure where to start, a lovely staff member ( I forgot her name) recommended some products from the big sexy hair line which has been brilliant for my hair, will be a returning physical store and online customer

Collected in partnership with Hairhouse

Mary
Mary
 · Verified

Staff assistance

Physical store

Staff at Fountain Gate shopping Centre is very caring and always helpful with my need.

Collected in partnership with Hairhouse

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Mjj95
Mjj95
 · Verified

Best hair products

Online store

I order the nourish pack about once a month and I love it it’s my favourite shampoo and conditioner

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Collected in partnership with Hairhouse

ZRL
ZRL · 4 posts
 · Verified

Always great help from staff

Physical store

I've been a Hairhouse customer for several decades and my hair has changed colour and texture over the years (as it does). Staff have always been great in helping me choose the right products to meet my changing needs. Early days were about mixing Colour Royale products to manage myself ... now the priority is adding body to thinning hair! It's also great to have access to a variety of quality brands that are Australian Made and not tested on animals.

Collected in partnership with Hairhouse

Irene Matthews
Irene Matthews
 · Verified

Perfect

Physical store

Always helpful. Make sure you are using the right product for your hair. Let you know when they have a sale coming up

Collected in partnership with Hairhouse

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Robyn E
Robyn E Greater Melbourne (Outer), VIC
 · Verified

Exceptional Service

Physical store

The staff at Hairhouse Warehouse in Chirnside Park are always friendly, helpful and professional. When a product that I purchased over a period of time had been discontinued, they always directed me to another product similar to that one and I have never been disappointed. When I was having problems with my loyalty card, they went out of their way to ensure the issue was rectified and followed up to ensure I was receiving my loyalty points

Collected in partnership with Hairhouse

Tara
Tara
 · Verified

Lovely staff

Physical store

The St Kilda store is wonderful. Easy to find products, knowledgable and bubbly staff.

Collected in partnership with Hairhouse

Zoe
Zoe
 · Verified

Love this place!

Physical store

I love this place!
Really friendly staff, really knowledgeable too.
Love the products and advice.
I wish there was more staff with curly hair for personal experiences and personal advice.

Collected in partnership with Hairhouse

Danny K
Danny K Greater Melbourne (Metropolitan), VIC · 3 posts
 · Verified

Love my hair products

Physical store

NAK hair products are my go to for hair care. I enjoy using the shampoo, conditioner, styling product and finish off with hair spray. My hair looks shiny, well nourished and cared for. I enjoy compliments of how my hair looks healthy. The staff are always friendly and very knowledgeable of their products.

Collected in partnership with Hairhouse

Helen C
Helen C Central, SA
 · Verified

Loreal treatment

Online store

I've been using this product for 3 yrs, leaves my hair silky soft. Love it!!

Collected in partnership with Hairhouse

Lynp
Lynp Greater Melbourne (Inner), VIC · 2 posts
 · Verified

So so curly

Online store

Purchased Davroe curly and reactivator, both really good products that smell amazaing !

Collected in partnership with Hairhouse

Jessica
Jessica · 3 posts

False advertising of price on the internet to in the shop

Hairhouse

I seen a product I was after advertised for $15 on Google/ the internet. I went into the shop that it stated was instore and was refused to sell at the price advertised on the internet... Instead charging $38
I Contacted Customer care and head office as I don’t think this is right for a customer and they refused to sell it to me for the price advertised. Apparently it was a mistake and not correct. I also screenshot and showed instore and head-office proof.
Appalling and misleading advertising. A Staff member( the supervisor) at customer care/ head office very unhelpful and not caring.

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Hairhouse
Hairhouse · 
Jessica
Jessica · 

It has been Dealt with in an unfair way offering me a $10 discount for notifying your team about my issue. Not resolving my issue fairly by selling me the product for what it was advertised as.

Lynley
Lynley Sydney · 5 posts
 · Verified

This is perfect, so excited to get started

Online store

Excellent product can't wait to start using it. expecting delivery this week

Collected in partnership with Hairhouse

Michelle
Michelle Southwest, VIC
 · Verified

Had trouble with my address

Online store

Had trouble putting my address in and the support team managed to put it in. l had no trouble finding what l wanted in the store and they had a good range of products and l love the products l bought.

Collected in partnership with Hairhouse

Mary
Mary Metropolitan Adelaide, SA · 6 posts
 · Verified

HAIRHOUSE -THE BEST HOUSE!

Online store

Frustrated with websites continually featuring products out of stock? “Hair House is the Aware House.”
They’ve got everything “In House.” Fast delivery, and fairly priced premium products.

Collected in partnership with Hairhouse

Sharon L.
Sharon L. · 4 posts
 · Verified

Easy decision

Online store

Living regionally, it is really important to be able to read all the info and details about products online, without a generic/general overview of them. Thank you for the detailed information you provide for all aspects of your products. Made my shopping experience so much easier.

Collected in partnership with Hairhouse

Tanya B.
Tanya B.
 · Verified

Will happily travel the 6 hours back to Hervey Bay just for the service alone.

Salon

A whole new look with vibrant glow and shine which made me feel amazing as I walked back out the door.

Collected in partnership with Hairhouse

Selena
Selena
 · Verified

Great sale

Online store

I bought a Dyson Airwrap on sale here and was very satisfied

Collected in partnership with Hairhouse

Rach
Rach Northeast, VIC
 · Verified

Hairhouse warehouse to the rescue!

Online store

Needed some products for a self care Sunday; due to pain couldn’t go into the store so I used their same day delivery service. Website was easy to navigate, the items I wanted were in stock and my order was delivered within an hour! Feeling like a human being again without leaving the house Thankyou!

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Collected in partnership with Hairhouse

Nikki M.
Nikki M.
 · Verified

Fringe and long hair wonder!

Online store

Really great for long hair fine hair to add volume and cost effective for the price.

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Collected in partnership with Hairhouse

Joane Cao
Joane Cao · 2 posts
 · Verified

Love This Store!!

Online store

So easy to navigate through, make a wishlist so you can save products you're thinking of getting later, and the layout is simple.
Products were all up to standard. No complaints!

Collected in partnership with Hairhouse

Lilybell
Lilybell South East Queensland, QLD · 3 posts
 · Verified

Great products

Online store

Thank you for prompt service and stock of what I needed

Collected in partnership with Hairhouse

Mim668
Mim668 Sydney, NSW · 2 posts
 · Verified

Repeated delay in delivery and bonus products missing

Online store

I ordered online and received email the next day stating my products had been shipped and I may receive multiple packages at different times if all aren’t available together. When I tracked my items said it was delayed as they were waiting for more items. Contacted courier and Hairhouse and they said nothing they could do. Finally received my package 2 weeks later and the free gift that was meant to me included as I spent over $50 was not included. The tone from hairhouse has been they don’t really care. I will be looking to purchase from another supplier next time.

Hairhouse
Hairhouse · 
Amie
Amie Greater Melbourne (Outer), VIC
 · Verified

This is perfect! Can't live without it.

Online store

Its so great to be able to find what you want and have it delivered to your door in a great time frame.

Collected in partnership with Hairhouse

Daniella_V
Daniella_V Sydney, NSW · 2 posts
 · Verified

Great product!

Physical store

Great hairdryer. Compact yet powerful. I actually own two of these now!

Collected in partnership with Hairhouse

Gabby
Gabby Far North Queensland, QLD
 · Verified

Excellent PRICE for Quality

Online store

Pack of 2 Matrix Instacure shampoo and conditioner: Best ONLINE price on entire Internet for Quality products. Excellent service, delivery and after sale service, very easy to navigate site, with a HUGE list of online products. Very very satisfied with HAIRHOUSE and will definitely shop again!

Collected in partnership with Hairhouse

Ash S.
Ash S. Greater Melbourne (Metropolitan), VIC · 3 posts

Love this website!

Online store

Love the website! They’re so quick at packing orders and getting them out in a few hours!!

Dalia A.
Dalia A. South West, WA
 · Verified

Discovery

Online store

I've discovered Olaplex recently and it has transformed my hair. Hairhouse has a whole range of products at great prices.

Collected in partnership with Hairhouse

Chris
Chris · 2 posts
 · Verified

Excellent Service

Online store

On line product choices very easy to go through, good descriptions of products and good prices. Also free delivery and pretty fast.

Collected in partnership with Hairhouse

Mena M.
Mena M. · 2 posts
 · Verified

Sexy Hair Powder

Online store

Quick and easy to purchase online- hair powder makes my fine hair voluminous and thick. Can’t live without these amazing hair products from Hairhouse.

Collected in partnership with Hairhouse

Cheryl I.
Cheryl I. Greater Melbourne (Outer), VIC
 · Verified

Don’t pay fortune to color hair

Online store

I always buy color royale color dye and mix.
The result is stunning without paying a fortune.

Collected in partnership with Hairhouse

Elizabeth
Elizabeth · 6 posts

Shampoo and conditioner

Online store

I have been using the Nak shampoo and conditioner for a while now and I love them, especially the rose shampoo . I like to purchase online as the site is really easy to manoeuvre and I can take my time selecting the best products for my needs . I give the site 10/10 every time . It’s so efficient.

Debbie
Debbie
 · Verified

Excellent products and customer service

Physical store

The staff at the Melton store are extremely helpful and always happy to assist.

Collected in partnership with Hairhouse

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