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Salon, Physical store, Online storeReviewer Photos & Videos
Alyssa GGreater Melbourne (Metropolitan), VIC
Amateurs
extremely unhygienic!!!! they take nothing seriously, they don't listen to customer opinions, completely careless and wreckless... the piercers think its a joke and are not serious about their job. Will not be coming back here
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larissa squillaceSouthern and Hills, SA
- 2 reviews
- Online store
- Verified customer
Have not received my order although paying for it. No phone number to call & no response to my emails
On Tuesday 5th March 2022 I signed into my account & ordered the 3 for 2 deal 3 Matrix products. I went through to Afterpay which all completed successfully (order number 67637073). The screen then said something about processing my order and after about 5-10 odd minutes I decided to hit refresh. At that point I was kicked out of the system. As I had not received a confirmation from Hairhouse I assume the transaction did not go through. If I look at my cart the products are still there. I am reluctant to try again as I'm sure this will res...Read more
ult in my paying again. I logged into my account on Wednesday 6th March 2022 & completed their Customer Inquiry form as there is no phone number provided on their website. No response so completed form again on Friday 8th March 2022. This time a lady called Emily responded asking me how she could help. I explained to her the situation. From that day until now I have emailed her & lodged more Customer Inquiries & have not received any response at all. I know we are not talking about much money but the point is that I am paying for these products through Afterpay & have not received them & the ultimate rudeness that Hairhouse can just not be bothered responding to me to resolve the problem which would be pretty easy to resolve.Similar opinion? Write a review on ieatwords.com.au!
Bugat007Far North Queensland, QLD
Walked in with healthy hair, walked out with frizzy and completely ruined hair.
Walked in with healthy hair, walked out with frizzy and completely ruined hair. So much so considering cutting all of my hair short. Left hair colour on for 3 hours as they were too busy to get to me and then charged me $500 . Considering legal action, totally disgusted and disappointed beyond comprehension. No refund offered and had the ordasity to ask me to respond to their email in 3 days or repair products would not be supplied.
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Anna JBrisbane
- 2 reviews
Do not buy from HW - plenty of better places to get these products!
I needed a new hair straightener and ended up getting two from hairhouse warehouse online for my birthday! So we contacted Hairhouse about returning one. They said to go in-store and ask them. Went to two stores and they both said they wouldn’t return it in-store. Called three more times before we got a hold of someone who gave us the address to mail it back and get a refund. So we mailed one straightener back and have heard NOTHING. Have called at least ten times, have only gotten actual people on the line maybe three of those times. One perso...Read more
n said they couldn’t help and the other two say they will get back to us. But they never do. My birthday is beginning of DECEMBER and we are now approaching the end of MARCH. Absolutely infuriating as they now have my straightener AND my $150, which is essentially just theft at this point as they’ve taken the return and taken my money! Nonexistent customer service and terrible resolution of problems. I will never buy from them again.Similar opinion? Write a review on ieatwords.com.au!
ShaunGreater Melbourne (Inner), VIC
Rushed out
I am a teenage guy. I went in to Highpoint Hair House Warehouse with longish hair to get it washed and cut. The whole process I had with the blonde woman cutting my hair was fine, up until the moment her friend walked in, waiting for her to finish up, to which she dropped everything and said ''All done'' while my hair was still wet!! Poor customer service provided here.
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mazzaSydney, NSW
- 13 reviews
Customer service online orders
Made a mistake with an order and trying to reach anyone at hairhouse warehouse to cancel my order before dispatched. There is no number to reach only sending email or online notification which you receive no response. I’m still waiting. Shame on you hairhouse warehouse for your inability to contact your customers. I won’t be ordering anything ever again from you
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ShazSouthwest, VIC
- 2 reviews
- 4 likes
Not happy
Went to warn ponds hairhouse wearhouse to have my hair done asked for a quote as i always do was told 135.00 dollars i then asked when can i book it they said we can do you now that was around 2pm i left there at 5.30pm extremely disappointed i was in tears when i left the colour wasn't what i had asked for and when i went to pay her and she said $271.00 dollars i had purchased some shampoo and conditioner set and that was $35.00 dollars that is included in the 271.00 I'm really really not happy as i have never ever payed any more than $150.00 ...Read more
to have my hair done it has always been less than that and i have had exactly what i asked her to do today i will never go back. every every dissapointed grrrrrrr and would love my $100.00 dollars back that i over payedSimilar opinion? Write a review on ieatwords.com.au!
bad customer service
the worker saw that me and the friend that i was with were teens and tried to make us buy way too many products by telling us that our hair wasn't done well, overall the worker was very rude and i wont be going back any time soon.
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Nose Ring.
I bought a nose ring awhile ago, and my nose got instantly infected, and now it won’t go away, been applying detol and everything that can get rid of the infection, nothing it working, horrible pericings.
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LaurenCairns
Worst blowdry ever
I popped in hairhouse warehouse in cairns shopping centre and decided to get a blowdry. I asked for big and bouncy with curls and volume, but unfortunately the hairdresser did not have a clue how to do this and it took her an hour to to just make a complete mess of my hair and in the end spent 5 mins using straighteners to curl the ends to salvage it, as i was eager to leave as the appointment had overrun.
The girl was lovely, so i did not want to be rude to her and tried to guide her at one point (to no avail) as I often style my own hair in this way.
I am shocked that a qualified hairdresser cannot do a blowdry, but more than anything i begrudged paying $50 to get my hair done, when i could've done a better job myself.
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TaniaMelbourne
- Verified customer
Online purchase - item not received!
After a recent online purchase I was asked to write a review of a product. It was not posted on their website - yes it was more about service but their customer service is so poor I needed to get the message across.
I made the purchase online on the 8th October 2018 - after numerous phone calls and emails I am still waiting for the product - 2 month wait for the product is ridiculous!! I had ordered other products within this order which arrived with minimal issues.
I will never buy any product or service from this store again - for such a seemingly large company it’s customer service is absolutely deplorable!!!
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EllieFigtree
- 2 reviews
All round terrible service
The hairdresser I had, spoke down to me, didn't listen to what I wanted with MY hair, was pretty rude in general. But this was a while ago... Just now when I called for a quote because if I don't have to spend too much, I won't, she sounded really irritated just to be receiving the call. So nothing has changed from my past experience to now. Wow, thanks, appreciate it.
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Would you like to be berated?
@MelbourneCentral
Asked for balayage, and hair to be lightened.
Lady was combative, and speaking down to me. She had an appalling attitude and made me feel extremely stressed.
She tried to rectify this, but after starting the service would ignore me, and speak very sternly to me. For spending $285, I got a few foils (not even a half head), and 1 toner treatment, plus a blowdry.
She could not interpret what I was asking for, and kept telling me she wanted to darken my hair. It was very stressful, and I wanted to leave all the way through.
A waste of $285, my hair looks exactly the same. I will have to spend another $300 somewhere else.
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ElleSydney, NSW
- 3 reviews
- 1 like
Atmosphere
Just some feedback on the atmosphere of the salon.
Would love to have a calming, pampering feeling to my experience. This means the music too... especially so.
Whilst I generally like the upbeat happy tunes, not so much the rap and heavy metal. But in either case, in this situation I would really enjoy something beautiful, relaxing that makes me feel like I'm in exclusive surroundings before I head back out into the real world.
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Terrible hairdressers and customer service
Rude customer service inaccurate information was given to me and they did a horrible job on my hair and went give me a refund
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Nay88Gippsland, VIC
- 4 reviews
Amazing service!
I went to my local Hairhouse Warehouse for a haircut and the service was wonderful. Really nice staff and I got an absolutely beautiful haircut and colour. This isn't the first time I've been there either. The first time I went for a nose piercing and again staff were absolutely lovely and had no issues! Will definitely shop from again.
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It was the worst haircut in my life
It was half long and half short and I asked for it to be cut at my eyebrows and half was but the left side is nearly hitting my mouth and half of it will stay on the side it is meant to and the other half is not and before I walked in it was and ok length I just wanted a certain style but they changed it on me without my knowledge
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AnneIllawarra, NSW
- 3 reviews
Awful Shopping Experience!
Went to the Shellharbour Hairhouse Warehouse store to buy a Kerastase shampoo. There was no price label on the shelf where the product was and it wasn't scanning at the counter. A couple of staff members started looking through a product catalogue to try and figure out the price but soon got bored of it and decided to guess the price. They all agreed that they thought the product was about $48.95 and charged me accordingly. I left the store and called the Wollongong branch to price match who told me the product was $40. A 25% price markup is pretty significant - especially for an already expensive product. The whole affair was dealt with very unprofessionally and I won't be shopping there again.
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Communication communication communication
Have been many times for piercing and jewellery, no problems there apart from the steep rise in jewellery prices and much less to choose from. But guys, if you don't have a piercer anymore let the public know ay? You don't take appointments so just drop in! But you can't have a piercing tho. Why don't you nip up the road 20 miles to mount Druitt? I was told. Pretty difficult when you are carless. Grrrrrrrrrrrrr
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Went to the Robina store to purchase my usual Muk 500gm hairspray at $15.95. Was given a 290gm can
Cheated. Charged for a 500gm can muk spray and given a 290 can. They refused to refund my money. Will never shop there again.
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Questions & Answers
Alice J.asked
How much is a nose piercing?
No answers
Sherrieasked
Do you stock Dare no 9 Devils Delight
No answers
Selin E.asked
I was wondering how much does a stud piercing on my nose cost at HHWH?
No answers
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Bugat007
I went in today, and the support that was offered by the manager Hayley was amazing . My hair has improved greatly and I will definitely be back, my hair is much better and I appreciated that they l... Read more
istened, offered products to restore My hairs health and did an amazing job today, thanks