I went to the Hairhouse Warehouse in Bondi Junction. Asked for a red hair dye and a blue hair dye. After I got home and applied it to my hair, it in fact was neither red nor blue. Instead of the specified colours, the blue turned out as a dark greyish black that matched my usual hair colour and the red turned out as a pinky-orange. Very disappointed and annoyed about this and will be asking for a refund.

Very disappointing that every time I visit a Hairhouse Warehouse store I am always recommended products from the same brand 'Sexy Hair'! This is an awful brand. I will not be taking the advise from sales assistants who are un-educated on their products. It's very frustrating that I cannot receive genuine recommendations.

I had my piercing done at another business. I wanted to change the stud, bought one at hair house staff while trying to fix it saw there was an issue, spend extra time to fix it at no extra cost

Love my new hairdryer even though its missing the spare nozzle. $220 later i received a box with a Hairdryer and warranty card. No spare nozzle, no plastic wrapping. I must say im very happy with service i always receive by Andrew at Wetherill Park store. Always goes above & beyond to assist his customers. Im very happy with the halo jennifer that Andrew recommended despite missing parts. The hairdryer is perfect. Makes my hair so straight and soft. I really appreciate the assistance i received and recommended product was perfect.

I bought a travel size hair straightener, 2 days ago. Yesterday, realised I paid 30% more for it, then elsewhere. I went in today with product & receipt. Asking them to price match product. The girl who claimed to be the manager, remembered me & said NO they do nto price match. She then said she couldnt sell it, as I had used it (wrong an assumption on her part). I walked out stunned. What business can operate with such a negative return policy? One that will not be around next year. Talk about another franchise lemon...

I went to HW Broadmeadows to get a labret piercing and the lady did it off centre and didn't tell me much on how to care for it, she also didn't screw the ball in properly and it fell out, after blaming me for playing with it (it hurt too much to play with) she went to put in another without telling me how painful it would be, hurt more then the piercing so i backed away, she dropped the ball and got super mad when she had to grab another. never coming back AGAIN

I got my eyebrow piercing re done a few years ago at Dandenong Plaza HHWS and the customer service was great. The lady was very gentle, let me choose exactly where I wanted the piercing and did it very quickly. She was very thorough about after care.

Was desperately looking for something to revive my tired, damaged hair - a wonderful woman at the Waurn Ponds store recommended a new range of haircare products (Harper & Arlo). No hard-sell... just great friendly advice... and the products actually were as good as she said they would be! Thankyou!

The BEST. The competitors were expensive and rude. Very happy 3 weeks later. I tried 2 states and inferior retaping. My extensions will last 12 months and not 6 months because I spend on quality products and now I f finally have a decent unassuming hairdresser.

My review is o my for Ben at the Richmond Store where ikea is. He was a pleasure to be served by and helped me out by leaving with more than I wanted but ended up paying the same amount!!

11/10 customer service and overall bloody food bloke

The first time I went there it was great was really happy with my experience but the second time wasn’t so good!she did a bad job and I wasn’t happy at all.there stuff is so expensive too

So I have short hair and deal with hair loss so my hair is very thin. I walked in asking for a trim and she says $40. I tell her that it's just a trim and so I ask for the manager. She calls over the manager who was incredibly rude and dismissive, saying that the lowest she can go was $45, and I'm like the other lady just told me $40 and you upped it?! I would never recommend this to anyone. Absolutely disgusted by their behaviour.

the worker saw that me and the friend that i was with were teens and tried to make us buy way too many products by telling us that our hair wasn't done well, overall the worker was very rude and i wont be going back any time soon.

I bought a nose ring awhile ago, and my nose got instantly infected, and now it won’t go away, been applying detol and everything that can get rid of the infection, nothing it working, horrible pericings.

I popped in hairhouse warehouse in cairns shopping centre and decided to get a blowdry. I asked for big and bouncy with curls and volume, but unfortunately the hairdresser did not have a clue how to do this and it took her an hour to to just make a complete mess of my hair and in the end spent 5 mins using straighteners to curl the ends to salvage it, as i was eager to leave as the appointment had overrun.

The girl was lovely, so i did not want to be rude to her and tried to guide her at one point (to no avail) as I often style my own hair in this way.

I am shocked that a qualified hairdresser cannot do a blowdry, but more than anything i begrudged paying $50 to get my hair done, when i could've done a better job myself.