Placed an order on the 4th of April. After 3 weeks it hadnt be fulfilled so I emailed them, told me it had been delivered. Spoke to australia post and the tracking they gave me was for another person with a different address.
15 emails so far and they keep sending me the wrong tracking number telling me it has been delivered

Absolutely terrible company to make contact with. I placed a order online and have still not received it. I logged onto my account 1 week after I purchased my items, and the order says products not available any more, however they still let me place contents in the cart and pay for them. Trying to contact this company is a joke, you can only email, and as for the phone number, you have to leave a message. Never again will I purchase from this business.

Ordered $75 worth of products online on 29th of December 2022. It says on the website that they notify the customer of dispatch within 2 - 3 business days. I have not heard a word. I have sent two emails requesting an update - nothing. I have contacted consumer affairs Victoria and they have advised me to go to my bank to get a charge back on my credit card as they have not given me a reasonable time for supply. Do not order from this online company - it appears to be a scam!

Ordered 7 items back months ago. Received 5 within a couple of weeks however 2 (worth over $40) still have not been sent. They have ignored all forms of communication including phone calls and emails. I want my items or money refunded and hairhouse warehouse is doing neither. Absolute worst customer service. Avoid!

Ordered a MUK hair straightener online early May for $250. Between then and now (literally today), I received not 1 but 2 disgusting, used, dented straighteners that had hair on both products when I received them. The first time I thought ok honest mistakes happen and I was told I was sent a tester product in error. I sent it back and requested a new one be sent to me because I really wanted it. 2nd one I received was even worse! This time I asked for a refund. Finally got my refund less the GST today .. What the actual F??? They take the GST portion?! Worst retail store to deal with! GHD direct is where I’ll be spending my money!

Placed an order on the 26th of May.
Still have not received it on the 22nd of June. Left reviews on the website which they deleted (i received emails telling me as much).
I emailed to ask why it was taking so long and they said the order is on its way. That's fine, but why has it taken so long?
Still no explanation, no order, and no refund offered.

I ordered the Shaver Combo which in the details stated it came with Corded Clippers and Rechargeable trimmers. I received the package quickly but only received the Clippers. Almost 2 weeks after I emailed I received an email asking what the issue was which I stated in my original email.
I was informed it was an error on their website and that the combo did not come with trimmers and it was stated wrong on their website. The product is $139.95 and these clippers can be brought for less than $100 through a supplier

What an utter waste of time trying to purchase a hairdryer online with Hairhouse has been. I tried to claim the "first order 10% discount" by using the proffered code word, but it simply did not work - it was "invalid". Was forced to sign up to "style society" and provide all my personal details and my CC number to claim discount - but that didn't work either - system told me "WELCOMEGIFT" was an "invalid code" for the discount. I emailed for support, another waste of time, nothing that I was advised to do worked either - all INVALID - or similar message. I wonder..... is it false advertising, an inept online system or just a con. However I no longer care

I purchased some items online in January; The Post called and said package was damaged and leaking; they offered to send it back, which they did. I tried contacting via the email (only contact available on their website) and they responded back offering to resend the items or a full refund. I asked for the items to be resent. After 4 months and 6 emails back to them, I have yet to hear back from anyone at HH! Do not waste your time ordering anything from these people online. If anything goes wrong, you’ll be out on your own.

Made a mistake with an order and trying to reach anyone at hairhouse warehouse to cancel my order before dispatched. There is no number to reach only sending email or online notification which you receive no response. I’m still waiting. Shame on you hairhouse warehouse for your inability to contact your customers. I won’t be ordering anything ever again from you