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Reviews

2.4

95 reviews
5
(24)
4
(5)
3
(6)
2
(14)
1
(46)
  • Product Quality
    3.4 (21)
  • Return Claim MadeYes (4) · No (19)
  • Customer Service
    2.9 (21)
  • Warranty Claim MadeYes (1) · No (20)
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Cliff

CliffGreater Melbourne (Outer), VIC

  • 30 reviews
  • 1 like

No price match!!!!

published

Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Georgia

GeorgiaAU

  • 13 reviews
  • 3 likes

HS always on ‘sale’

published

I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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TONY

TONYIllawarra, NSW

  • 4 reviews
  • 6 likes

Bad customer service and wrong price online and store in Shellhabour, NSW

published

Bad customer services and wrong price between online and store. Waste time to come back and exchange. No apologize and said system error although asked double check price before payment

Customer Service
Product Quality
Return Claim MadeYes
Store LocationShellhabour, NSW
Warranty Claim MadeNo
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Viv

Viv

  • 2 reviews

Great collection

published

Multiple brands at one shop so it’s convenient to do shopping there and also saves time. Customer service is great. Mostly it’s my go to shop for brands at ryde.



Customer Service
Store LocationHarris Scarfe, Top Ryde

The reviewer stated that an incentive was offered for this review

Shirley heath

Shirley heathSouth-Eastern Region, NSW

It's a rip off

published

My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMerimbula
Warranty Claim MadeNo
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1 comment
Shirley heath
Shirley heath

Just to follow up, I did return the item to Harris Scarfe and found another brand for a fraction of the reduced price in another store.

bb2811

bb2811canberra

  • 3 reviews
  • 5 likes

Well used bathroom scales

published

Just bought a set of weightwatchers bathroom scales - they have clearly been used with the rubber footings actually worn at the bottom. Plus they don’t work - now I have to got back in and get a new set - not happy - surely they check returns before they put them back in circulation.

Anne C

Anne CMelbourne

  • 2 reviews

Thank you Andrew, Area Manager for the fantastic help you gave me at the Forest Hill store.

published
Mr.G

Mr.GGippsland, VIC

  • 2 reviews
  • 1 like

great co but once again NEW release? of the OVATION coffee machine, 12 mths later and 20/25 $ cheap

published

What a pity(that such great staff into days shopping experiences, that HELP you) have to deal with such a poor item

R Siva

R SivaGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 3 likes

Never trust the price reductions!!

published

On Boxing Day I saw VS Sasson Mens grooming style kit reduced from $79.95 to $55. I asked my nephew to if he liked it and he checked online and said Myers were selling for $45. We took that to the counter and when we said that they price matched. However I found out from VS Sasson website RRP is $59.95. Harris Scarfe increased the price and drop it a bit. I also found out that Harveynorman sells it for $44. Never ever i shall trust their price reductions and sales.

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Diane

DianeMelbourne

Terrible packaging and delivery.

published

Worst ever packaging, box too big, item that was ordered open and parts of the order all over the place.
don't think l would order from Harris Scarfe again,

Bad customer service

published

The cashier ‘[name removed]’ said these 2 words to me “that’s $186.95”. No hello, no thank you, no goodbye. Probably because she was too busy talking to her co worker about taking boxes home. Very disappointing.

Liz

LizPottsville

  • 2 reviews
  • 2 likes

Bought a set of bluestone pans for $79.95

published

Product is ok, but it was advertised as being $79.95 reduced from $499. I believe that’s a lie. Where would you pay $499 and when did they have them for $499?

Carmela

Carmela

  • 6 reviews
  • 1 like

This store is always well stocked, the staff are friendly and great value

published

Bought a few things over the years, At elizabeth store, of harris Scarfe. The sstaff are always so friendly and helpful.
Yesterday i bough a pair of Sandler sandals, heavily reduced. Lots of products to choose from. I love the Store.

Jeffrey Charles

Jeffrey Charles

  • 4 reviews
  • 1 like

They inflate prices to offer discounts

published

Prices are faked and nobody would buy anything for those prices ....they sell them whilst telling you they are giving you 50% off their inflated prices.

Dee

DeeWagga Wagga

New Bronson Polos terrible

published

The new big men’s range of Bronson Polo shirts Is terrible. Harris Scarfe changed them from Cotton polyester to plain cotton last season. These have always been a fantastic shirt up until recently. They now shrink in the length and stretch in the width making them look awful after one wash. Please change them back.

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Lexus Lizzie

Lexus LizzieMetropolitan Adelaide, SA

Disappointed

published

Bought a set of Salter dual pour kitchen scales reduced from 79.95 to 34.95 only to discover the same product is offered full price at the Good Guys for 29.95. I will never trust pricing at Harris Scarf again.

Jennifer M

Jennifer MGreater Melbourne (Outer), VIC

  • 10 reviews
  • 1 like

Hassle free exchange-without receipt

published

I nervously went to exchange sheets at Tarneit store, knowing I had no receipt. No problem! The operator was so friendly and polite. I knew the purchase date from a bank statement, and she found it on their system immediately. She even offered a refund. Lovely experience.

duststorm

duststormMetropolitan Adelaide, SA

  • 9 reviews

Advertised products not available I.

published

We went to the the Marion store today to buy a kettle advertised on their website. We could not find it and we made enquiries about the product and then told us that we must have been mistaken. I took out my phone and showed the advertised product and its price. The woman just told us that they did not have the prod for ages and we possibly could get it online and pay freight. We walked out as the lady was not interested to help at all. It will be a very long time until we visit the store again as we hate trap advertisements.

Alex

Alex

  • 2 reviews
  • 1 like

Rubbish return policy

published

10 customers in the queue with 1 staff on register who was rude

published

Waiting in a queue of about ten customer with ONE checkout person. Took her 5 minutes to make an announcement asking for help. When a customer in the queue said “I was just going to ask you to call for help” the service woman looked disgusted with no response. Unacceptable unprofessional and unnecessary. On the receipt it said [name removed] 2082 at forest hill Victoria. I expect a response to this.

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