Harris Scarfe Physical Stores (page 3 of 4)

Worst service ever, need to change the management, I waited to check on the items at the front desk for more than 15 minutes and no one showed up after they been called for 15 minutes because the item was the last one and missing some things.
Not recommended to anyone

My pie maker died after 6months. Kotara shop closed down so I went greenhills at maitland. Very pleasant experience exchanged and got $35 too as the product was on sale.

Harris scarfe has a pair of Julius Marlow shoes for $99 saw the same shoes on catch for $67 went to find out about price match and the answer was "we don't price match with online stores " it does not say that on they price match website, catch is an Australian online retail store but it was like banging your head against a brick wall!!! I showed them they price match guarantee but nothing, very disappointed in you Harris scarfe, won't be shopping with you anymore!!!

I’m wary of stores who always have sales like HS. But are they really sales? With HS I highly doubt it because they heavily inflate the prices then put a 50% off sign above it. Even with the discount, the price is much higher than it’s worth. Sometimes you can prove this by looking at the same brand in Big W. HS stock their own brands too like Westcape, so it’s harder to check, but this brand is still overpriced even when it’s on sale. I only buy from HS now if I am desperate.

Bad customer services and wrong price between online and store. Waste time to come back and exchange. No apologize and said system error although asked double check price before payment

Multiple brands at one shop so it’s convenient to do shopping there and also saves time. Customer service is great. Mostly it’s my go to shop for brands at ryde.

My husband bought me a Tramontina coffee plunger and he was pleased to be told it was marked down from $69.95 to a price of $39.95. I have had previous issues before at Harris Scarfe having items supposedly marked down so I checked the price on line and discovered that they were priced at $35 at Big W and was not on sale. It is dishonest and misleading to make you believe it is a bargain, it is just deceitful! I won't be buying from HS again unless I check out the correct retail price first.

Just bought a set of weightwatchers bathroom scales - they have clearly been used with the rubber footings actually worn at the bottom. Plus they don’t work - now I have to got back in and get a new set - not happy - surely they check returns before they put them back in circulation.

What a pity(that such great staff into days shopping experiences, that HELP you) have to deal with such a poor item

On Boxing Day I saw VS Sasson Mens grooming style kit reduced from $79.95 to $55. I asked my nephew to if he liked it and he checked online and said Myers were selling for $45. We took that to the counter and when we said that they price matched. However I found out from VS Sasson website RRP is $59.95. Harris Scarfe increased the price and drop it a bit. I also found out that Harveynorman sells it for $44. Never ever i shall trust their price reductions and sales.

Worst ever packaging, box too big, item that was ordered open and parts of the order all over the place.
don't think l would order from Harris Scarfe again,

The cashier ‘[name removed]’ said these 2 words to me “that’s $186.95”. No hello, no thank you, no goodbye. Probably because she was too busy talking to her co worker about taking boxes home. Very disappointing.

Product is ok, but it was advertised as being $79.95 reduced from $499. I believe that’s a lie. Where would you pay $499 and when did they have them for $499?

Bought a few things over the years, At elizabeth store, of harris Scarfe. The sstaff are always so friendly and helpful.
Yesterday i bough a pair of Sandler sandals, heavily reduced. Lots of products to choose from. I love the Store.

Prices are faked and nobody would buy anything for those prices ....they sell them whilst telling you they are giving you 50% off their inflated prices.

The new big men’s range of Bronson Polo shirts Is terrible. Harris Scarfe changed them from Cotton polyester to plain cotton last season. These have always been a fantastic shirt up until recently. They now shrink in the length and stretch in the width making them look awful after one wash. Please change them back.

Bought a set of Salter dual pour kitchen scales reduced from 79.95 to 34.95 only to discover the same product is offered full price at the Good Guys for 29.95. I will never trust pricing at Harris Scarf again.

I nervously went to exchange sheets at Tarneit store, knowing I had no receipt. No problem! The operator was so friendly and polite. I knew the purchase date from a bank statement, and she found it on their system immediately. She even offered a refund. Lovely experience.

We went to the the Marion store today to buy a kettle advertised on their website. We could not find it and we made enquiries about the product and then told us that we must have been mistaken. I took out my phone and showed the advertised product and its price. The woman just told us that they did not have the prod for ages and we possibly could get it online and pay freight. We walked out as the lady was not interested to help at all. It will be a very long time until we visit the store again as we hate trap advertisements.

Waiting in a queue of about ten customer with ONE checkout person. Took her 5 minutes to make an announcement asking for help. When a customer in the queue said “I was just going to ask you to call for help” the service woman looked disgusted with no response. Unacceptable unprofessional and unnecessary. On the receipt it said [name removed] 2082 at forest hill Victoria. I expect a response to this.

Aside from enjoying shopping at harris scarfe i had a problem with one of their products and they were very professional and helpful... very happy with their customer service and support

I was given a cast iron grill it was in store purchase used it once when i went to clean it i notice a chip on top of one of the groves rang the store as i did not have a receipt but the price tag was on it for $129.95 they could only give me $25 which i refused it dose state 25 years warrenty ha what a joke .

i have bought lots on lime from harris scarf
i am very happy with the way the pack there stuff
somethings come seperate but im fine with that.
no problems at all withthere customer service

I bought a multicooker and when I got it home the recipe book wasn't in box. When I rang the store, their response was they would photocopy a book but I had to go back to the store to get it. As I'm an hour away from the store I don't think this is good enough-I asked if it could be emailed or posted out but this was met with a no.

1. The vacuum cleaner price tag was for a vacuum cleaner in another section of the store so I had to go traipsing. Another vacuum cleaner wasn’t signed correctly either.
2. The mugs I bought were excluded from the 40% off all chinaware. Tiny writing at the bottom of the sign!
3. They we’re out of paper to wrap the mugs in.

This is their business. Do it properly

Went into Harris scarfe Erina store today Friendly helpful knowledgeable staff and a great shop.Well done you all have done very well.Oh and great specials

Great customer service... Employees are knowledgeable of their products and very helpful.

Polite workers and very helpful on the phone as well as in person.

Keep up the great work.

Thank you

I have found some great bargains in this store recently. Top quality products and really good prices with some super bargains.

I spent a long time picking a handbag which the sign said this brand was marked 40% OFF. There were 6 or seven of the same bag marked the same price as mine. When Igot to the register I did not get my 40%off as the girl said the bags had been marked incorrectly. I argued very politley if thats what the bags are marked at thats what i should pay .She said the store reserves the right to remove my bag and the other bags for sale.I came away with no bag and no faith in this store which by the way was Fountain Gate. VERY VERY VERY POOR

My name is Jenny Langmead, I would like management to know in particular a lovely Lady by the name of Tanya 1546 who works at front counter of your Elizabeth Branch, she is very professional & a pleasure to speak too when served, also knows her job & works very hard. Tanya has served us on many occasions & has excellent Customer Service skills & rapport with customers, which is lacking these days. Please i would appreciate this to be passed on to Management.

Had to return an unwanted Christmas gift. Didn't have the receipt but the lovely sandy haired girl at Eastlands was very polite and allowed us to easily exchange the items. It could have been a hassle but she made it easy.

Been to tarneit central store nearly 4 times ... not a single time the girls on the check out smile or greet or approach the person in a queue ... just stand there and pretending they are doing favour on customers.

What a customer service experience! Was looking for a specific pillow on a special promotion, and couldn't make it to other HS outlets except the one on Spencer St. Called them and was told they were out of stock, but Jenny, the Store Manager caught me off-guard. She said she would personally source the pillow for me from a sister outlet! Pillow was also ready for collection on promised date. Top notch experience, and will be telling friends about HS, especially this outlet! If there's a higher position, please promote Jenny!