Ordered 2 dresses that I had my eye on after seeing both in store, but not in my size. Ordered Tuesday afternoon delivered Friday morning. Both fit perfectly look fabulous and where excellent value, reduced in price even taking into account the $10 delivery charge.

Bought a quilt. It was extremely uncomfortable as i was boiling under it.
Took it back to HS in Southland. No refund. They referred me to what's written on their docket.
IKEA do refund blanks but not HS.
Oh well, $250 down the drain.
Never ever will set foot in their stores again.

Have always purchased Miele Vacuums but thought I'd try a VAX. What a mistake!! After 3 uses I couldn't take it, it made a lot noise with terrible suction, hard to manoeuvre, hose kinks and this is on hard floors. I phoned VAX and they were aloof and very rude, pretty much bad luck not much we can do, they completely handballed it to Harris Scarfe. Spoke to Harris Scarfe customer service, they listened to what I said and were so helpful. Within 30 mins I had the store manager (Ross?) phone me and offer an exchange (unfortunately they don't stock Miele) or refund. Thanks Harris Scarfe it's appreciated. I will never buy a VAX product but will definitely shop at Harris Scarfe.

Very disappointed in knox staff. Took a quilt cover and material was of terrible quality. Took it back for a refund and refused as it was out of the packet, though I had all the packing with me. I don't know why they sell these poor quality products but advertise otherwise.

Day off, called into the Geelong store at Market Square- Wednesday 9/8/17 I was browsing came into contact with minimum 5 staff, NOT ONE smiled & said Hello to me.
I walked around the entire store, didn't get offered assistance at anytime.
I will NEVER Shop there again.
Very disappointed

I went to purchase a cultery set for an Engagement gift. I was quite surprised to find that in the middle of the day there was boxed cutlery in stacks on the floor as the display had not been finished. After sorting through them I found what I was looking for. the older lady on the checkout was super happy not!!! after asking her a question on walking in you would have thought I was speaking alien. This is the second time this staff member has left her impression on me for the wrong reasons. If you're not happy in customer service don't do it.
Harris Scarfe is usually the place to go but lately it's been less than average and disappointing.

I always purchase my linen here. The customer service is consistently good with people sharing knowledge about the products. They have quality sheets, dona and pillows. The store is well organised and people are friendly.

A highly misleading company. Products are highly inflated to appear as though when they are on sale you are getting a 'good' deal. Bought some cookware - Products are bad quality and overpriced. Also Witnessed what appeared to be a senior manager talking down to a staff member both at colonnades and marion. Disgusting.

My girlfriend and I went into the shop at southland to buy the jeans on sale for $14.95 (as what we thought) which we found on a table with the large sign showing $14.95 with small word under neath jeggings and until today did not know what jeggings where. Now the stretch jeans where also on the same table at the back but with the same sign both sides, wasn't until we got to register that we where told we had jeans not jeggings. Now if we had made the error I would understand but to have a table maked $14.95 both front and back and say one side is the jeggings and the other side the jeans is wrong and very deceiving. I will not be going back there again to buy cloths if that's the way they advertise. Very very disappointed and angry.

The air fryer works well but very noisy. The top does not seal and so rattles. The fan noise is loud and annoying.

So My GF bought me a the wrong type of frying pan. It costed $79.95 and they would only give store credit for 29.95 because that's what it scanned at (after christmas). There was some form of glitch in their computer system saying that the item was already was returned which it wasn't. I asked to speak to the mananger, she couldn't do anything. When I walked out of the store I just fell disgusted. I will never buy anything here again and I will tell all my friends and co workers never to go to this store again.

Bought a product from HF at Highpoint shopping centre, took back to store 5days after only because it was not I want and I could not know before I bought it because it was in a locked package. The man called him as store manager assumed: I used it so there is no refund only credit because healthy issue. He even picked in the package. And that is how I bought it from the store.

Low product quality, they refused to give me refund after about 1 week of purchase while I had receipt.
Everything is expensive compared to Kmart or Target with lower quality.

Will never shop at Harris Scarfe again. After purchasing an item that did not perform as stated I took it back to the shop. Only 2 months later woul not refund my money. Stated it had to be sent back to manufacture.

Totally Disgusted. Puchased this on 27/8/16 took it back to the store on 1/10/16 as I was not happy with its performance. Was told they could not refund as it needed to be sent back to the manufacturer
Will never shop there again

I've been a regular at Harris for years and lately am dissapointed to see that a lot of stock runs low on certain items and you can never seem to get what you are looking for.