I chose Hawaiian airlines because I wanted to support a local premium airline which had commendable reviews and had a good in flight experience. Unfortunately, my recent experience was disappointing as the entertainment system did not work (for ALL passengers on this flight). The flight was over 10 hours and during a day flight (difficult to sleep). I was also travelling with my wife and my young child, whom is easily bored and difficult to look after for such a long time with no in flight entertainment to distract him. Each passenger was offer...Read more

Booking was done by our holiday club so can't comment on that. However flight ended up being 45 minutes late after we boarded due to loading of cargo,bad start for a long haul. Flight attendants handed out headsets to first few rows then stopped . Once in air the rest of us had to ask for some and were then told they ran out. No entertainment for 10 hours and after one scotch I was told they were out of that too. Thank god we didn't run out of fuel, would never fly with them again, suggest you don't either. Staff also need a lot more training, ...Read more

The booking process seemed simple enough, book online via Hawaiian Airlines - flights Brisbane to Hawaii return - with accommodation at relevant resort - over $10,000 worth of travel. Hawaiian Airlines took the full amount straight away. Received email with booking confirmation advising all confirmed and no need to re-confirm. We wanted to check into our seat numbers as travelling with kids and found that the trip is not in fact booked. After two weeks of calling, discussing and no one actually returning our calls was advised someone at Exped...Read more

I tried to book internal flights and hotel package (Waikiki to Kona return plus accommodation) through Hawaiian Airlines website. Completed the booking and was waiting for the system to "Process" my booking. To my horror, it gave me a PROCESSING ERROR. I had a bad feeling about that so I quickly went into my bank account and check the credit card which I submitted for payment. I was shocked that the total amount was taken out from the credit card despite the fact that the booking DID NOT go through. So I quickly called Hawaiian Airlines. I ga...Read more

I have flown Hawaiian Airlines many times in the last 10 years Sydney Honolulu return. I book with a reputable travel agent. Prices are the same with online options. But a good travel agent shows photos of the cabin, gives advice on best seats, tells you the truth about extra comfort, business, luggage allowance, can show you meal menus and entertainment options, etc. Yes, you can find this on the airline website if you have time to look but a good agent can do it faster. Plus you have someone to help you out if needed. Hawaiian economy are e...Read more

Booked my flights on their website which was pretty easy to use and didn't have any issues.
I have used Hawaiian Airlines a few times now and have worked out the best seats are the last seats in the back of the plane because they usually block off the last 2-3 rows for their flight attendants to use to relax during the flight. They make sure no one goes to sit on their seats which is great so you are usually able to fly without anyone behind you kicking or complaining that your seat is all the way down. Make sure you be friendly with the s...Read more

If you are thinking of paying extra for the privilege of sitting in a day care centre with screaming babies and kids under 10 kicking the back of your seat and never shutting up for 10 hours go for it. Same meal as economy and seats are not any more comfortable than economy. Parents of little kids have worked out the extra room helps them but not anybody else. No priority boarding just called after first class and parents with little kids. BIG waste of money. Just did the flight from Honolulu to Sydney. Hosties did nothing most of the flight. P...Read more

No 'Aloha' in this flight, we ended our honeymoon with a shocking flight.
We paid for extra comfort seats, my seat had a TV with a broken arm, they ended up taping the arm and holding it together with an extension belt with the tray table up, barricading me and my husband, i was desperate to watch my movies (what else do you do on a 10 hour flight) so i put up with the barricade and a screen on a slant that was pretty much in portrait mode. But it didn't end there.....

We didn't get our dinner until an hour before landing, people were star...Read more

I recently booked a Return Flight from Sydney to San Fransisco in Business Class through Last minute.com

I had difficulty printing all the itineraries etc from their website. I also tried to reserve a preferred seat as Ii love the Left Side when flying back into Sydney as you get the Harbour Bridge etc. I managed to book the Sydney to Hawaii Leg but that was all. It then kept showing me the rear Cabin (for Business?/) I then discover the the second Leg - Hawaii to SFO was in Economy. What ? It was the same for the return Leg SFO to Hawaii. ...Read more

Travelled on a family holiday from brisbane to honolulu my daughter's luggage was left behind in brisbane, my husband's flight was delayed from maui to honolulu. Our return flight from honolulu to sydney was the most terrible ever, flying for four hours then had to flight back to honolulu due to fuel leakage that wascnoticed by another plane passing by under our plane
Got back to Honolulu waited for hours to be picked up and get dropped off at the hotel, and tbe joke was the meal vouchers were provided, wouldn't be enough to get coffee and w...Read more

Booked a flight from Sydney,Australia with hawaiian airlines that flew out at 9:20pm and the plane was empty and could sit anywhere on the plane staff onumbers the flight were nice and polite making your trip and enjoyable one. The leg from HNL to LAX was average the flight staff were not professional you had to pay for movie that are free on Sydney to hnl food on this leg was disgusting and unpleasant but when we arrived at LAX airport hawaiian airlines damageflying our bags. The leg from hnl to Sydney was the worst we were four hours into t...Read more