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Reviews

4.1

144 reviews
5
(105)
4
(3)
3
(5)
2
(7)
1
(24)
  • Product Quality
    3.5 (16)
  • Return Claim MadeYes (1) · No (18)
  • Customer Service
    3.3 (20)
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Emily

EmilyBrisbane

  • Verified customer

On trend styles, great prices, exceptional service

published

I’ve just completed our third bathroom renovation using a full range of products and the high quality service from Highgrove East Brisbane. I’ve valued the on trend styles available and wholesale pricing. What keeps me returning to Highgrove, and what sets them apart from competitors, is the exceptional service (thanks Cameron), attention to detail, and importantly the autonomy the team have to resolve issues when they arise. Great prices, excellent service.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Emily, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team. We will pass on your feedback to the store.

Erin Dodge

Erin DodgeIpswich

  • 3 reviews
  • Verified customer

Couldn't be happier!

published

I just want to give a huge shout out to the Gents at the Highgrove store in Ipswich - great advice, great service and overall - GREAT PRODUCTS. Our bathroom now looks exquisite and I couldn't be happier with the whole buying/ordering process. We've been recommending the Ipswich store to everyone - speak to Greg!



1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Erin, thank you for taking the time to review our store in Ipswich, QLD. We are happy to hear you have had exceptional service from Greg and the team. We will pass on your feedback to the store.

Karen

KarenCentral Highlands and Goldfields, VIC

  • 5 reviews
  • 1 like
  • Verified customer

Excellent customer service.

published

Good old fashioned customer service. Wayne was wonderful helping us choose all our products, and when something went wrong Luke the manager was exceptional. I will definitely be back. Wonderful team of staff.

2 comments
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Karen, thank you for taking the time to review us. We are happy to hear you have had exceptional service from Wayne and Luke. We would like to pass the feedback on. Could you tell us which store it was please?



Karen
Karen

Yes, it was the Ballarat store.

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Talia

TaliaBrisbane

  • Verified customer

Great Customer Service with Affordable Products

published

I went to the East Brisbane Highgrove store, where Cameron and Stewart was more than happy to answer all my questions and make suggestions for products for my bathroom renovation. Cameron also assisted me with sorting out some last minute items, and gave useful advice over the phone and on email.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Talia, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and Stewart. We will pass on your feedback to the store.

  • Verified customer

So helpful, couldn't have asked for better service

published

Nicest and most straight forward experience I could have asked for. I was looked after by Stewart who talked me through everything I needed for my new house bathroom. Couldn't have asked for more pleasant and patient help. He provided some very helpful advice which made such a difference to my choices.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Chelsea, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Stewart. We will pass on your feedback.

Bee

BeeBrisbane

  • Verified customer

Brilliant Service! Great products!

published

I highly recommend EAST BRISBANE Highgrove bathrooms. Great prices and great service. Cameron was extremely helpful and really knew his stuff! I would definitely shop with them again.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Bee, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team. We will pass on your feedback to the store.

  • Verified customer

Great Customer Service

published

Overall a great experience with both HO and the store at Wandoo St, Fortitude Valley. Wes (HO) and Monika and her team (Wandoo St) were very responsive to requests and were very attentive to specific needs. Would definitely recommend visiting to experience for yourself.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Kristy, thank you for taking the time to review our store in Fortitude Valley, QLD. We are happy to hear that you've had a positive experience with Monika and Wes. We will pass on your feedback to the store.

  • Verified customer

We're very happy with service and products.

published

No delay, fix price, competent service. We had no storage but it was no problem and we got our products always in time.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Frank, thank you for taking the time to review Highgrove Bathrooms. It is great to hear you've had a positive experience us. We hope to see you again for your future bathroom needs.

maui

maui

  • 3 reviews
  • Verified customer

Buyer Beware!

published

The product sold was misleading and of poor quality. I had to get the plumber back in at great expense to fix the problem. Also the money saved on the tap costs you more in plumbing. Their customer service was poor quality as they were not willing to even begin to concede that the product was not as advertised. It would be a simple fix and a progressive company welcomes any feedback that may save future customers any issues. This company certainly does not. Go somewhere else if you don't want endless hassles afterwards.

3 comments
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms
maui
maui

I don't think you do value feedback as your manager there was not interested in any way to improve your service or customer experience.

Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Maui,
We have responded to you via a private message. We take all feedback seriously so we would like to help your situation.

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Amanda

AmandaBrisbane

  • Verified customer

Great range of products and great value

published

I recently bought taps, shower heads, kitchen sink and a range of other items from the highgrove store in East Brisbane. The service I received from Cameron was great and it was good value for money. I highly recommend the Highgrove East Brisbane store.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Amanda, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team at East Brisbane. We will pass on your feedback to the store.

Keith H

Keith HBrisbane

  • Verified customer

Fantasic place to purchase bathroom equipment and have it delivered quickly all for a reasonable pri

published

The team at the East Brisbane store were polite, informed and knowledgable of both the products that they stocked and the ability to mix and match as needed. Was extremely happy with their support at the time of the initial purchase as well as the delivery side of things. The delivery was packaged securely and each item was in a new box that gave me high levels of confidence in the outcomes. Would highly recommend Cameron and the team down there.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Keith, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team at East Brisbane. We will pass on your feedback to the store.

Melanie

Melanie

  • 2 reviews
  • 1 like
  • Verified customer

All sorted

published

Highgrove went out of their way to fix some issues. Our frameless shower screen is amazing. Thank u to Michael.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Morning Melanie, thanks for your review. It is great to hear Michael was able to sort out the issues regarding your frameless shower. We will pass on your feedback to the store.

  • Verified customer

Awesome Service at Quality Prices!!

published

Stewart at the East Brisbane store provided me with a basic idea of what to purchase for my new house. He was genuine, professional and ultra friendly! I was able to look at the different types of vanities (wall hung and floor), shower screens, toilets and a show-bathroom giving me an idea on what to do with my new place.

Afterwards, he sat down with me and put everything we looked at into a nice understandable quote for reference, making it super easy!

I would rate his customer service ability, product knowledge and presentation a solid 10/10.

Cheers!

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Kelvin, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Stewart and the team at East Brisbane. We will pass on your feedback to the store.

  • Verified customer

Amazing service and good quality products

published
1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Megan, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Roger and the team at East Brisbane. We will pass on your feedback to the store.

Barbie

BarbieBrisbane

  • Verified customer

Bathrooms and Laundry Reno a Breeze

published
1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Barbie, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Cameron and the team at East Brisbane. We will pass on your feedback to the store.

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BDM

BDMSouth East Queensland, QLD

  • 11 reviews
  • Verified customer

Not in stock Not Happy

published

I saw a full page ad in local Gold coast newpaper i like the toilets in the ad so i when to Bundall to buy 3 and was told not in stock Why run an ad when you dont have stock it only makes people angry

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms
concrete cowboy

concrete cowboy

  • 8 reviews
  • 3 likes
  • Verified customer

The products are excellent, but terrible customer service.

published
1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms
  • Verified customer

Made our first bathroom Reno an easy stress free experience!

published

Highgrove were highly recommended to us from a friend of ours who is a builder, so after getting multiple quotes for the materials to build an ensuite from other stores, we visited high grove bathrooms and Cameron served us. We were in and out within half an hour, with the best quote to date, and high quality materials. We will be returning for further renovations and recommending to anyone who needs bathroom supplies. Our ensuite looks beautiful and we came well in under budget. Thanks Cameron and Highgrove.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Cass, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Cameron and the team at East Brisbane. We will pass on your feedback to the store.

  • Verified customer

Highgrove Underwood awesome

published

I have been dealing with Highgrove Bathrooms for many years now as a bathroom renovator. Their customer service is great. Always helpful and always friendly. They have a great range of products that we use on a regular basis. A special thank you to Kaylum and Ben for always making me laugh when my day isn't going as planned. As well as the rest of the team for always going out of your way to make sure my customers are being looked after.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Tracey, thank you for taking the time to review our store in Underwood, QLD. It is great to hear you've had a positive experience with the team at Underwood. We will pass on your feedback to the store.

  • Verified customer

Great Service and Assistance

published

Everyone at Highgroves at East Brisbane has been extremely helpful and easy to deal with. I particularly dealt with Noah and Cameron who were great and really patient with the changes I kept making. Roger was a big help too. Having good staff is the key to a good business it makes me want to use them again and also recommend the store.

1 comment
Highgrove Bathrooms
Highgrove T.Highgrove Bathrooms

Hi Shirley, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with the team at East Brisbane. We will pass on your feedback to the store.

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Questions & Answers

Millie M

Millie Masked

I asked for a certificate of compliance for frame less shower screen and have received one generated by a company called Certification Solutions International. Does this have any credence or authority here in Australia? I could find no Australian Standard marks on the glass. Feed back would be appreciated.

No answers
Pocobrakkie123

Pocobrakkie123asked

Any customers got after sales experience with the "plastic" shower sets (with sliding rail) of High Grove? I bought a set today for a new bathroom. I am a bit sceptic about longevity of this product. I will install within the next two weeks. Any feedback will help.

No answers
David Hickson

David Hicksonasked

Hi
We purchased a frameless shower screen from Highgrove 4 years ago which has exploded overnight.
Could you please let me know what the Highgrove warranty on shower screens is?

Thank you

David

2 answers
Millie M
Millie M

David did you get a certificate of compliance with these screens? Was it sold as Australian standard?

David Hickson
David Hickson

Hi Millie, I believe the screens are made in China, so are cheaper, but they do have an Australian Standard mark. The mark has a large A with a tick - underneath it says PAS-Mark. Next to that is AS/NZS 2208 Grade A TF 10 ID 7102. This is on the remaining screen next to the shower door. I don't remember a certificate of compliance - but it isn't something I thought was an issue. They are a pretty big bathroom supply co. They actually sold us a new screen at half price, which we were happy with. Still an expensive process once you include pick up and re-installation. Thanks for your interest.

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