Please note that Highgrove Bathrooms & Highgrove Glass are separate, unrelated companies. The listing for Highgrove Glass is available via this link.
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Reviewer Photos & Videos
EmilyBrisbane
- Verified customer
On trend styles, great prices, exceptional service
I’ve just completed our third bathroom renovation using a full range of products and the high quality service from Highgrove East Brisbane. I’ve valued the on trend styles available and wholesale pricing. What keeps me returning to Highgrove, and what sets them apart from competitors, is the exceptional service (thanks Cameron), attention to detail, and importantly the autonomy the team have to resolve issues when they arise. Great prices, excellent service.
1 comment
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Erin DodgeIpswich
- 3 reviews
- Verified customer
Couldn't be happier!
I just want to give a huge shout out to the Gents at the Highgrove store in Ipswich - great advice, great service and overall - GREAT PRODUCTS. Our bathroom now looks exquisite and I couldn't be happier with the whole buying/ordering process. We've been recommending the Ipswich store to everyone - speak to Greg!
1 comment
Highgrove T.Highgrove Bathrooms
Hi Erin, thank you for taking the time to review our store in Ipswich, QLD. We are happy to hear you have had exceptional service from Greg and the team. We will pass on your feedback to the store.
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KarenCentral Highlands and Goldfields, VIC
- 5 reviews
- 1 like
- Verified customer
Excellent customer service.
Good old fashioned customer service. Wayne was wonderful helping us choose all our products, and when something went wrong Luke the manager was exceptional. I will definitely be back. Wonderful team of staff.
2 comments
Highgrove T.Highgrove Bathrooms
Hi Karen, thank you for taking the time to review us. We are happy to hear you have had exceptional service from Wayne and Luke. We would like to pass the feedback on. Could you tell us which store it was please?
Yes, it was the Ballarat store.
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TaliaBrisbane
- Verified customer
Great Customer Service with Affordable Products
I went to the East Brisbane Highgrove store, where Cameron and Stewart was more than happy to answer all my questions and make suggestions for products for my bathroom renovation. Cameron also assisted me with sorting out some last minute items, and gave useful advice over the phone and on email.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Talia, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and Stewart. We will pass on your feedback to the store.
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- Verified customer
So helpful, couldn't have asked for better service
Nicest and most straight forward experience I could have asked for. I was looked after by Stewart who talked me through everything I needed for my new house bathroom. Couldn't have asked for more pleasant and patient help. He provided some very helpful advice which made such a difference to my choices.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Chelsea, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Stewart. We will pass on your feedback.
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BeeBrisbane
- Verified customer
Brilliant Service! Great products!
I highly recommend EAST BRISBANE Highgrove bathrooms. Great prices and great service. Cameron was extremely helpful and really knew his stuff! I would definitely shop with them again.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Bee, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team. We will pass on your feedback to the store.
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- Verified customer
Great Customer Service
Overall a great experience with both HO and the store at Wandoo St, Fortitude Valley. Wes (HO) and Monika and her team (Wandoo St) were very responsive to requests and were very attentive to specific needs. Would definitely recommend visiting to experience for yourself.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Kristy, thank you for taking the time to review our store in Fortitude Valley, QLD. We are happy to hear that you've had a positive experience with Monika and Wes. We will pass on your feedback to the store.
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- Verified customer
We're very happy with service and products.
No delay, fix price, competent service. We had no storage but it was no problem and we got our products always in time.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Frank, thank you for taking the time to review Highgrove Bathrooms. It is great to hear you've had a positive experience us. We hope to see you again for your future bathroom needs.
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maui
- 3 reviews
- Verified customer
Buyer Beware!
The product sold was misleading and of poor quality. I had to get the plumber back in at great expense to fix the problem. Also the money saved on the tap costs you more in plumbing. Their customer service was poor quality as they were not willing to even begin to concede that the product was not as advertised. It would be a simple fix and a progressive company welcomes any feedback that may save future customers any issues. This company certainly does not. Go somewhere else if you don't want endless hassles afterwards.
3 comments
Highgrove T.Highgrove Bathrooms
Hi Maui,
Thank you for messaging your feedback. We apologise for the inconvenience and poor service you have experienced in one of our showrooms. At Highgrove Bathrooms, we value all customer feedback... Read more
I don't think you do value feedback as your manager there was not interested in any way to improve your service or customer experience.
Highgrove T.Highgrove Bathrooms
Hi Maui,
We have responded to you via a private message. We take all feedback seriously so we would like to help your situation.
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AmandaBrisbane
- Verified customer
Great range of products and great value
I recently bought taps, shower heads, kitchen sink and a range of other items from the highgrove store in East Brisbane. The service I received from Cameron was great and it was good value for money. I highly recommend the Highgrove East Brisbane store.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Amanda, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team at East Brisbane. We will pass on your feedback to the store.
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Keith HBrisbane
- Verified customer
Fantasic place to purchase bathroom equipment and have it delivered quickly all for a reasonable pri
The team at the East Brisbane store were polite, informed and knowledgable of both the products that they stocked and the ability to mix and match as needed. Was extremely happy with their support at the time of the initial purchase as well as the delivery side of things. The delivery was packaged securely and each item was in a new box that gave me high levels of confidence in the outcomes. Would highly recommend Cameron and the team down there.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Keith, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team at East Brisbane. We will pass on your feedback to the store.
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Melanie
- 2 reviews
- 1 like
- Verified customer
All sorted
Highgrove went out of their way to fix some issues. Our frameless shower screen is amazing. Thank u to Michael.
1 comment
Highgrove T.Highgrove Bathrooms
Morning Melanie, thanks for your review. It is great to hear Michael was able to sort out the issues regarding your frameless shower. We will pass on your feedback to the store.
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- Verified customer
Awesome Service at Quality Prices!!
Stewart at the East Brisbane store provided me with a basic idea of what to purchase for my new house. He was genuine, professional and ultra friendly! I was able to look at the different types of vanities (wall hung and floor), shower screens, toilets and a show-bathroom giving me an idea on what to do with my new place.
Afterwards, he sat down with me and put everything we looked at into a nice understandable quote for reference, making it super easy!
I would rate his customer service ability, product knowledge and presentation a solid 10/10.
Cheers!
1 comment
Highgrove T.Highgrove Bathrooms
Hi Kelvin, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Stewart and the team at East Brisbane. We will pass on your feedback to the store.
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- Verified customer
Amazing service and good quality products
I can't get over how helpful Roger and his team at East Brisbane were. They helped through the entire albeit stressful bathroom process. Even when I changed the delivery, no delivery, delivery again and so forth decision a few times, they still were happy to help. I did have a chip on my concrete style vanity top, however, they were happy to change for me since I noticed it straight away - so do make sure you check the box straight away before you take it home, as their terms do state that once you take it away it is your responsibility. It...Read more
was obvious there was an issue with the packaging so no problems there. I am sure they are sick of me by now, but they definitely didn't show it! Can't wait to do another bathroom and use their services again. The product is not of a cheap standard even though their prices are cheap.1 comment
Highgrove T.Highgrove Bathrooms
Hi Megan, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Roger and the team at East Brisbane. We will pass on your feedback to the store.
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BarbieBrisbane
- Verified customer
Bathrooms and Laundry Reno a Breeze
I looked around at a number of bathroom stores comparing pricing and styles but kept coming back to Highgrove as I found their range diverse (for nearly all my items), the quality good, all within an excellent affordable price range and the staff (Cameron and the Store Manager) where most helpful and delightful to deal with. I found exactly what I wanted, had the professional knowledge and support from the staff (Cameron) as I had never done a reno before so found them most helpful and accommodating. They sourced all the stock I needed and ensu...Read more
red quick delivery within my building deadlines. Some items I purchased elsewhere but the bulk of my needs was purchased through Highgrove East Brisbane. Thank you Highgrove East Brisbane. I will definitely come back to you should I do another reno in the future.1 comment
Highgrove T.Highgrove Bathrooms
Hi Barbie, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Cameron and the team at East Brisbane. We will pass on your feedback to the store.
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BDMSouth East Queensland, QLD
- 11 reviews
- Verified customer
Not in stock Not Happy
I saw a full page ad in local Gold coast newpaper i like the toilets in the ad so i when to Bundall to buy 3 and was told not in stock Why run an ad when you dont have stock it only makes people angry
1 comment
Highgrove T.Highgrove Bathrooms
Hi BDM, thank you for taking the time to make a review. We apologise that you were not able to have a look at the particular toilet you were after due to the Bundall store not having stock. We endeavo... Read more
ur to make sure all our stores are well stocked for our potential customers. At Highgrove Bathrooms, we value all customer feedback to enable us to continue to give all our customers a 100% positive experience. We hope you will give us another chance in the future to assist you with your bathroom needs.Similar opinion? Write a review on ieatwords.com.au!
concrete cowboy
- 8 reviews
- 3 likes
- Verified customer
The products are excellent, but terrible customer service.
We are renovating two bathrooms. And eventually when some the ordered products did arrive, they were of good quality.
Cairns branch has terrible customer service, each time we go in there to find out the arrival date of the ordered products it's another excuse why there's another delay.
On separate occasions, I have heard them repeat the excuses to other customers, so this is obviously the normal way they trade in Cairns.
We are still waiting on a glass panel to finish the shower in the 1st bathroom room 10 weeks after ordering it we we...Read more
re told that it be in on the Wednesday, went in only to be told of another delay. So we can tear the second shower out and use the 1st one. Very disappointing considering that the products have been excellent.1 comment
Highgrove T.Highgrove Bathrooms
Hi Concrete Cowboy,
Thank you for giving your feedback in relation to our Cairns store in North Queensland. We apologise for the inconvenience experienced. At Highgrove Bathrooms, we value all custome... Read more
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- Verified customer
Made our first bathroom Reno an easy stress free experience!
Highgrove were highly recommended to us from a friend of ours who is a builder, so after getting multiple quotes for the materials to build an ensuite from other stores, we visited high grove bathrooms and Cameron served us. We were in and out within half an hour, with the best quote to date, and high quality materials. We will be returning for further renovations and recommending to anyone who needs bathroom supplies. Our ensuite looks beautiful and we came well in under budget. Thanks Cameron and Highgrove.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Cass, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with Cameron and the team at East Brisbane. We will pass on your feedback to the store.
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- Verified customer
Highgrove Underwood awesome
I have been dealing with Highgrove Bathrooms for many years now as a bathroom renovator. Their customer service is great. Always helpful and always friendly. They have a great range of products that we use on a regular basis. A special thank you to Kaylum and Ben for always making me laugh when my day isn't going as planned. As well as the rest of the team for always going out of your way to make sure my customers are being looked after.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Tracey, thank you for taking the time to review our store in Underwood, QLD. It is great to hear you've had a positive experience with the team at Underwood. We will pass on your feedback to the store.
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- Verified customer
Great Service and Assistance
Everyone at Highgroves at East Brisbane has been extremely helpful and easy to deal with. I particularly dealt with Noah and Cameron who were great and really patient with the changes I kept making. Roger was a big help too. Having good staff is the key to a good business it makes me want to use them again and also recommend the store.
1 comment
Highgrove T.Highgrove Bathrooms
Hi Shirley, thank you for taking the time to review our store in East Brisbane, QLD. It is great to hear you've had a positive experience with the team at East Brisbane. We will pass on your feedback to the store.
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Questions & Answers
Millie Masked
I asked for a certificate of compliance for frame less shower screen and have received one generated by a company called Certification Solutions International. Does this have any credence or authority here in Australia? I could find no Australian Standard marks on the glass. Feed back would be appreciated.
No answers
Pocobrakkie123asked
Any customers got after sales experience with the "plastic" shower sets (with sliding rail) of High Grove? I bought a set today for a new bathroom. I am a bit sceptic about longevity of this product. I will install within the next two weeks. Any feedback will help.
No answers
David Hicksonasked
Hi
We purchased a frameless shower screen from Highgrove 4 years ago which has exploded overnight.
Could you please let me know what the Highgrove warranty on shower screens is?
Thank you
David
2 answers
David did you get a certificate of compliance with these screens? Was it sold as Australian standard?
Hi Millie, I believe the screens are made in China, so are cheaper, but they do have an Australian Standard mark. The mark has a large A with a tick - underneath it says PAS-Mark. Next to that is AS/NZS 2208 Grade A TF 10 ID 7102. This is on the remaining screen next to the shower door. I don't remember a certificate of compliance - but it isn't something I thought was an issue. They are a pretty big bathroom supply co. They actually sold us a new screen at half price, which we were happy with. Still an expensive process once you include pick up and re-installation. Thanks for your interest.
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Highgrove T.Highgrove Bathrooms
Hi Emily, thank you for taking the time to review our store in East Brisbane, QLD. We are happy to hear you have had exceptional service from Cameron and the team. We will pass on your feedback to the store.