25 questions from our users
Rodney P.asked
Do you get 7plus
1 answer
Jasmine F.Hisense
Hi Rodney, You should be able to access it through Free view plus. If you are having trouble give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry in detail.
Rodney P.asked
65p6 can you give 7plus
No answers
Christineasked
Our Hisense control has become almost impossible to use. The left button for scrolling won’t respond unless you press the button countless times. Plus 10play now no longer plays. You can find the show you want to play but it won’t allow the show to load.
1 answer
Jasmine F.Hisense
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry. We will be able to do a camera test to see if the remote is faulty. Just not possible to do over this.
Col Basked
I recently bought a hisense tv. I get all the channels except the 9 stations. How can I fix this? Thank you.
1 answer
Jasmine F.Hisense
Hi Col, The TV does not discriminate between channels. It will only pick up channels where the signal is strong enough to be detected. Signal is not a manufacturing fault. We can go through a manufacturing reset of the TV in which you will need to call Hisense directly and troubleshoot as there is more than 1 thing we need to confirm with you when you are in front of the unit.If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
Jennifer G.asked
I understand from an earlier post that Hisense was developing an app that would be launched early this year, to access 7Plus and 9Now. Are you able to give us an update on when this will be, and how we access these on demand stations? Thanks
5 answers
An update on the progress of this would be great thanks Jasmine
Jasmine F.Hisense
Hi, You can navigate through the Freeview Plus service to get access to 7plus and 9now, if you meet the criteria. if you do not see the app in your app store, then it is not available and third party device is required.
Wow, if this is right, I’ll be taking my brand new tv back for a refund then. That’s actually ridiculous and not a very ‘smart’ tv then!
Maxineasked
How do i d download 9now
2 answers
Jasmine F.Hisense
Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
This is not true, I have tried calling and they advised this is not possible on Hisense tv. If this is a blanket response why not just share that on this forum so consumers aren't left frustrated?
JoJo S.asked
How do I download 9now without mirroring?
1 answer
Jasmine F.Hisense
If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
Rachel M.asked
How do you add catch up tv channels to the apps
1 answer
Jasmine F.Hisense
Hi,If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
Judy Oldsasked
Can Netflix be loaded using Tel stra Air?
2 answers
Jasmine F.Hisense
Hi,If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
I “now” have no trouble with Netflix since joining Telstra but I’m no longer on wireless and now with wired NBN.
And I pay for mine, $75 per month.
Not had much to do with the free network, sorry..
steveasked
I cannot get 7 plus on my hisense 55 inch smart tv. All the other channels are ok,but 7 plus does not come on. thanks steve
No answers
Dennis L.asked
Hi,,, i keep losing all chanel sevens since we updated . I have an r5 55 inch which ive only had about two months, is there a fix for this. My phone no is 07 - 38559456 thanks
1 answer
Jasmine F.Hisense
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
VinceEasked
How do I access 9now, 10allaccess and the other regular streaming service on my hisense
1 answer
Jasmine F.Hisense
Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
Maria S.asked
I want to use the browser on my 43R6 tv, but where can I find the letters to use to do the typing on the remote?
1 answer
Jasmine F.Hisense
Hi Maria, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
Tracy Casked
Ten Play is not working properly on my Hisense TV. I have tried watching 3 episodes of 2 different shows & 2 would let me watch till the first ad break then stopped working, going back to screen showing episodes. The third would not even start. Nine works fine, so I believe its just a Ten Play issue.
Carlo M.asked
How do i tell what year my hisense tv 58k322uw is.
1 answer
Jasmine F.Hisense
Hi Carlo, you can tell by the Serial Number which is on the back of the TV what year it is.
JayGasked
Hi I can't get an indoor antenna to work on this tv.
1 answer
Jasmine F.Hisense
Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
Jason D.asked
How do I add apps? Specifically I would like to add Kayo sports app
3 answers
Jasmine F.Hisense
Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
KAYO doesn’t work with Hisense. You need an Apple TV, Chromecast or similar. Ridiculous really.
Jasmine F.Hisense
KAYO is available on our RG series only.
Rebecca B.asked
I cant get any sbs channels
No answers
Mishieasked
How do you add the 10play and 9now apps to a Hisense 55 series 6 TV
5 answers
Jasmine F.Hisense
Hi Mishie, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
I feel like if you just answered 1 person’s question directly, you wouldn’t need to tell everyone to call the support team
Jasmine F.Hisense
Hi Emily, the best point of contact is always Hisense Customer Care Call Centre, so I will always direct them, as they are here to answer and assist you with issues or product questions . Majority of the time is quickly resolved over the phone as generally one question leads to another 5. Thank you for the feedback.
Sal B.asked
How does Bluetooth speakers connect to this tv, through the SPDIF output or a USB 2.0? Thanks
No answers
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