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Cons
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- 3 reviews
- 2 likes
This is the worst mop I’ve ever owned. It’s actually the worst purchase I’ve ever made and biggest waste of money.
I’ve used it a handful of times and it just doesn’t work. My floor is absolutely soaking when I finish mopping, the waste water is almost empty meaning the dirty water is just left on the floor.
I’ve tried cleaning everything out, contacting customer support for advice. Nothing works. Every time I try to mop it’s just an awful experience. So disappointed.
Here is my review,
Pro: Packaging is top notch.
customer service is way better than expected.
Con: How often do you have to refill the water tank? 3 times
Hizero 4 in 1 mop would do less than 50 percent of normal hand mop cleaning in titles. If you have a 4 person family (including children) then you need to use this mop every day. Otherwise you need to refill multiple times and empty two tanks while running with this mop over the same area expecting to get it done. The 10X15m hall needs multiple runs of changing water tanks.
For that price of $750, you can’t even consider it. It could be at least a second mop for any family who wants to do mopping everyday with multiple run over.
Purchased in May 2021 at hizero website for $750.
I can't believe it got an award for 2021 from ieatwords.
Hi Sanmah, sorry to hear you are not satisfied with your Hizero. The water tanks have been designed so as to keep the appliance compact and easy to move around. The clean water tank will clean 50sq mt...
Read mores with one fill. We always provide the factory with feedback, positive and negative. We will pass this onto them. regards Dino MD
- 2 reviews
- 1 like
I have had my mop for not even a month now. Within the first day of using the mop it had problems with the battery. A few weeks into using it and it is now leaking dirty water all over my floors. Not to mention for a $800 bionic mop it is terrible at moping, I am having to re mop my floors after using the hizero with my bissel steam mop. I can’t even mop my whole lounge area without having to refill the water and solution which is also ridiculous as I consider my home quite small. Absolute waste of money and I would not recommend this product to anyone. I would expect this from a Kmart mop.
Purchased in December 2020 for $800.
Hello Mikaela sorry to hear you are not enjoying your Hizero, of course we are here to help. Sounds like if its dropping dirty water your Hizero may just require some cleaning especially the metal gra...
Read morete and the filter. I have attached a vide for your reference. The customer support team will make contact to assist. regards Dino MD https://hizero.com.au/customer-service/hizero-videos/hizero-weekly-cleaning-routine/
- 4 reviews
- 4 likes
Purchased 6 mths ago and have had issue after issue with it from one of the motors not working (never had) to it leaking screws going rusty and not cleaning the floors properly I asked for them to replace it Less than a month of owning it but they refused they have only repaired it.
Would not recommend this as it doesn’t clean as well as the new Bissell cross wave max cordless. Works a dream in comparison will be selling my hizero as it literally is the biggest waste of money!
Customer service is less than helpful they don’t stand behind th...
Read moreeir products. Good luck ever getting a replacement! Mine was faulty and they still wouldn’t replace it. This being one of the major reasons I would never deal with this company again. I have 30k followers who were so interested in my reviews of it as in the beginning I loved it now I will be telling them to stay clear and get a Bissell instead I had an issue with our brand new Dyson stick vacuum and they replaced it straight away $800 for something you spend longer cleaning than it does cleaning your floors what a joke! It doesn’t even mop the floors properly as it misses parts. Especially on tiles
Purchased in February 2020 for $799.
Hello Beks, sorry to hear you are not satisfied with your Hizero. I am not aware of of the details as i dont know who you are so if you could email [email protected] we could look into this and make ...
Read morecontact. We stand behind our product 100% and provide over and above customer support 7 days a week, so i dont agree with your comments here. Of course all floor cleaning products that use water require more regular maintenance than say a plain vac that only collects dust. Your Bissell will require regular cleaning also no different to the Hizero. I'm sorry you are not satisfied and we will review the details if you would like to send them thru. regards Dino MD
Find out how Hizero Bionic Hard Floor Cleaner compares to other Steam Mops & Hard Floor Cleaners
Know better, choose better.
- 2 reviews
- 4 likes
The hizero does a great job on the surface of the actual tile itself and my Mum has this machine and it works better on her floors. Unfortunately if you have grout that is lower than your tile surface it won't pick up small crumbs or dirt (see image - this was after about 10 passes and different angles). This has been a problem since day one and I have tried new rollers, but it is still the same.
I also wouldn't recommend to anyone with pets that shed a lot of hair. It doesn't cope very well at all - it just pushes the hair around and needs v...
Read moreacuuming before using the hizero + a full deep clean of the hizero (dissemble and clean all parts and filters) after it has been used - every time. It doesn't make the job quicker or easier because of this, its actually more time consuming. Please note that hizero were contacted about the grout issue (including a video of the problem) and sent me a link to a page with generic trouble shooting videos - nothing to do with grout and basically told me it won't pick up anything that the roller is not in contact with - even though I did ask them about the surface cleaning depth before purchase and was told 8mm - which is definitely not the case!) Its a shame for such an expensive appliance that this was not explained to me before purchase - in fact, incorrect information was given. I was going to give this review 2-stars because it works well for my Mum. But I feel only deserves 1-star because of the incorrect information given to me at the time of purchase and the fact that they have no interest in assisting me now. Recommendation: I would not purchase this if I had tiles or a pet that sheds frequently.
Purchased in February 2020 at Hizero for $699.
Hi Sarah, thanks for your feedback. As the Hizero does not have a vacuum function it cannot clean or pick up anything it cant touch. We have an explanation of this technology on our website. It uses s...
Read moreweeper technology and we dont recommend the Hizero for uneven floors. As for pet owners, of course it works with pet hair, but it will require more regular maintenance, the dirtier it gets the more cleaning it will need. Every product on the market has limitations, Hizero is no different, but your valuable feedback will be passed onto head office for future product development. I have attached a video here that explains the Hizero technology. https://hizero.com.au/customer-service/hizero-videos/how-does-the-hizero-work-explaining-the-tech/ regards Dino MD
Appreciate your feedback Dino. Unfortunately before I purchased the hizero, I asked one of your representatives about it cleaning uneven floors and was told it would be ok because the roller was 8mm t...
Read morehick. I wish I was given correct information from your representatives before purchasing this expensive machine (via your online messenger chat - I still have the reference). This is part of the reason of why I am so unhappy. This was a substantial purchase for me. And in regards to the pet hair - I vacuum my floors twice a day with my Dyson V8 and its still an issue for me - I would definitely call that regular maintenance. Not saying its unsuitable for all pets (its ok with our smaller dog), but definitely would not recommend the hizero for someone with a pet that sheds a lot of hair like our Labrador does & he's only inside for max 1 hour a day (unless they are happy with vacuuming beforehand, which kind of defeats the purpose).
- 2 reviews
- 2 likes
So I brought this for my mother Mother’s Day 2022...it has since stopped working.. it was taken to their distributor in Bankstown for repair but they say it’s not clean enough and it may have Covid-19 So they won’t accept it. Considering it’s a cleaning equipment, you would think it would not and should not be in a out of the box state, since I can’t do “self cleaning” on it as it doesn’t turn on...
Save your money, don’t deal with these clowns.
Purchased in May 2022 at The Good Guys for $799.
Hello Mikec, yes you returned the Hizero to our Bankstown office uncleaned, and full of dirt, & debris you don't need the self clean function to pull apart and physically clean the appliance. All the...
Read more components comes apart for easy cleaning. Due to OH&S and covid19 our staff cannot work on appliances that are dirty. Its normal practice now and even before covid. We provide exceptional customer service, but we do require some assistance from our customers with regards to cleaning the appliance before servicing. I'm sure you understand this working in retail your self. regards Dino MD
Hi Dino,
1. It was cleaned before being dropped off, obviously not to your standards.
2. I do not work in retail, my sister does if you are referring to specifics on my invoice....
Hi i have attached a helpful cleaning video that may help you
https://hizero.com.au/customer-service/hizero-videos/cleaning-your-hizero-pre-july-2019/
- 4 reviews
- 8 likes
The mop has been a complete disappointment, purchased in January 2020 this mop could not even handle a simple chilli sauce spill in the kitchen, instead spreading it across the entire kitchen, creating more of a mess than you could ever imagine. The unit is heavy and clunky to use. The self cleaning function could not clean the unit thoroughly, instead we had to run the self cleaning function over and over again to stop the mop spreading mess to cleaner areas. It doesn't work on surfaces such as a bathrooms with a slight fall, you have to go ov...
Read moreer areas over and over again to ensure the floor is clean. It destroys laminate floors because it releases too much liquid onto the floor causing your flooring to swell. Would not recommend - not worth the price.Purchased in January 2020 at Laurastar for $700.
Hi Sam, we are sorry you are not happy with your purchase. please note the Hizero is not designed to deal with such a heavy spillage, i would have used a paper towel to pick up the excess sauce and th...
Read moreen used the Hizero to clean up the residue. The self cleaning function is only used after you have physically cleaned all the components inside the cleaning head, namely the filter and the grate behind the foam roller. Debris will build up in these areas. I'm surprised you say its heavy as it only weighs 3.9kg, and is quite easy to move around. It sounds to me like all it needs is a good full clean, please see the attached video. We look forward to helping you get the most out of your Hizero. regards Dino MD https://hizero.com.au/customer-service/hizero-videos/how-to-fully-clean-your-hizero-long-version/
A sauce spill.... lets just recap - the hizero is not designed to deal with a sauce spill.
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Questions & Answers
I have old unsealed hardwood floors (in some rooms) and some cracked tiles- would the hizero still be suitable?
Hi Kate, with unsealed wood it would absorb the water, so i would say no. To check this further use the live chat feature on our website and upload some picture so the team can review and advise. thanks again, Dino MD
Hello there, I would appreciate some feedback on the effectiveness of the product in vacuuming up pet hair. We have a Husky as a pet and she tends to leave a trail of fine hair on the floor when she spends some time in the house.
Thank you
Hi Purchase the new hizero as I gave my F801 to my daughter in law I am slightly disappointed that my new F803 leave a lot of water on my tiles why would this be
Thanks Danni
Hi Danni please check the cleaning roller has no hard spots and sink/grate is in correctly.
Please call 03 9894 1400 and one of our team members will assist or use our live chat feature on our website. Thanks Ada
Get an answer from our members and Hizero representatives
Details
Features
- The Hizero Bionic Hard Floor Cleaner is suitable on hard floors, tiles, laminate and wooden floors.
- The bionic functionality allows this handy cleaner to sweep and mop at the same time. It uses a polymer roller to absorb both wet and dry waste. Liquids and solid waste is separated into two compartments inside the mop - the 200mL trash tray and the 500mL waste water tank. These can then be disposed of accordingly.
- The convenient cordless operation means you don’t have to navigate around furniture or worry about running out of cable.
- Hizero states that its Bionic Hard Floor Cleaner is highly economical, and can clean a 100m2 of floor area in 8 minutes, with 1 litre of water and 0.01kW electricity.
- This bionic floor cleaner operates at a noise level of 60dB, which is equivalent to a normal conversation in a restaurant or office.
- A lithium-ion battery accommodates 60 minutes of running time.
- After you’ve manually cleaned the parts of the cleaning head, the built-in cleaning function will make sure there are no blockages stopping waste from being suctioned.
Points of Praise
- The Hizero Bionic cleaned so thoroughly that it often left floors sparkling clean, much to reviewers’ delight.
- Keeping the machine clean is easy, thanks to the waste separation system.
- This hard floor cleaner often proved to be a particular favourite with reviewers who have toddlers and pets.
- The Hizero Bionic makes mopping an efficient process, saving reviewers much precious time.
The Hizero Bionic makes light work of dirty hard floors, and is a dream to clean with. Its excellent cleaning capabilities have earned Hizero a 2022 ieatwords award for Best Steam Mop & Hard Floor Cleaner. Top points were awarded for the hard floor cleaner’s solid build quality and ease of use.
 |  | |
|---|---|---|
| Category | Steam Mops & Hard Floor Cleaners | Steam Mops & Hard Floor Cleaners |
| Price (RRP) | $899.00 | $799.00 |
| Water Tank Capacity | 0.5 L | |
| Running Time | 60 min | |
| Weight | 3.9 kg | |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White | White |
| Release date | July 2021 | Nov 2018 |
| Discontinuation date | June 2021 | |
| Replaced by | Hizero Bionic Hard Floor Cleaner F803 | |
| Manual | Download manual |
Other Steam Mops & Hard Floor Cleaners
Extra Information
Hizero Bionic Hard Floor Cleaner is a ieatwords.com.au Awards Winner for 2022 and 2021
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hello Julia, i'm sorry to hear about your experience with the Hizero. If it's doing what you have described it may in fact be faulty. Have you contacted our support team to arrange a service/repair ? ...
Read moreIt would be great if we had the opportunity to rectify the issue and ensure the Hizero is actually working correctly. Your review contradicts the vast majority of our feedback so i am certain there must be something wrong. Please make contact with Anne in customer support on 03 9894 1400 or email [email protected] Regards Dino MD