Read also:
fisher and paykel washing machine drum clean sunbeam torino coffee machine and grinder review bauhn 55 4k ultra hd led smart tv bosch hydropower 16h won't ignite fisher and paykel washing machine drum clean holden viva engine light flashing error 37 fisher and paykel washsmart
hipages Questions & Answers (page 5 of 5)
86 questions from our users
Krysasked
My bathroom needs to be totally redone and re-designed;
- Install a toilet (not one existing in this location).
- Remove bath and replace with shower.
- Remove and replace basin.
- Change or modify window.
- Install water fittings & power for washing machine.
How do I arrange for a quote? My area is Ashbury (between Ashfield and Canterbury).
Krystyna
1 answer
Hannah_HIPhipages
Hi Krys. Thank you for your question. It can be confusing where to start when you have a number of projects and we are more than happy to help you out. We have a team who can answer all of your questions and offer advise on which tradesman you will need and assist in getting you those all important quotes. The contact number is 1300217968. Alternatively you can contact David directly on [email protected]
David looks after the team and has a wealth of knowledge for you to tap into.
Dave Brightasked
Why is your organization such a con? Ask for Quotes and all you can expect is to be bombarded with "tele-marketing" from Manila and a deluge of emails from hipages BUT absolutely NO Actual Trade /Service Companies.
3 answers
Hannah_HIPhipages
Hi Dave, I'm sorry that you have felt bombarded as this is definitely not our intention. Our team look at every job before its posted out to tradesman. If we need more information about your project then we do call/email to get this before we send this out as we want to ensure that we connect you to the right businesses. I would like to help you get the quotes you need so please send me your details, my name is Donna and my email address is [email protected]
Hi Dave, I'm one of the tradies from Hi Pages
i'm also relatively new to Hi Pages
i don't know how it works from the clients end
but, as i understand it
- Initially you go to Hi Pages, and you request a tradie
- what happens then is, your request gets send to guys like myself (the Tradies) it actually only gets sent to 3
- after we get it, we have the option to Accept of Decline at our discretion, if we decline, it goes to another tradie
so basically, you get 3 calls whichever way you look at it
- from my end, we basically run to the phone because we know that if we don't answer within 1 minute of it coming through, we don't get the job.
the problem with that is.. i get charged $10 per Lead, so if i miss out, i lose $10
- My only complaint to hi pages would be this.... Why are 3 tradies being charged $10 each, when only 1 tradie can actually get the job.
it makes more sense as far as fairness is concered, that hi pages only charges the guy that got the job
- but as for the other stuff your saying, i don't know about that. i know that when i call the number, i also get put to Manilla
and as an I.T. Expert, i'll be honest, Their staff are not highly technical
but when you said "No Tradies called you"
i find that hard to believe, because if that happened. it would mean
a) hi pages didn't make $30 from your inquiry (which would be stupid)
b) they are just pissing you off
it would make more sense to have had 3 tradies contact you and then market to you afterwards
so.. that's my point of view on the matter
Martin the sparky. lol
Lesleyasked
I used hipages to find a cleaner to clean my home. I would like to make a complaint and explain why i will never use hipages again. Could you pls advise where i send my complaint. Many thanks, regards Lesley
1 answer
Hannah_HIPhipages
Hi Leslie,
I'm sorry to hear you have not had a good experience with one of the businesses on the directory.
We appreciate all feedback whether its positive or negative which helps us quality control the directory. We would like to find out more about this. There are many ways to put through a complaint as we have a Consumer Care team that will always try to assist you.
You can call our free call number 1300 217 968 and make a complaint direct to the company or email us at [email protected]. You can also chat to us through the Message Centre on your login on Hipages if you found this business by putting through a quote request, which sends messages directly to our team here. There is also a feedback form for you to fill in, where you can write about your experience and wanting to make a complaint.
You can also go to the directory, and under "contact us" there is a Public Feedback option -
I would like to help you if you could please send your details to [email protected]
Kind Regards,
Donna Hole, Head of Service
steveadamsasked
I want to know how Hipages can change the contractual agreement with Tradies halfway through the term of the Agreement? I pay $199 per month (thats what I was offered nothing else no other figure) to now be told that those that pay $299 will be given first response to leads? I now get leads that have been post 12 hours ago what chance have I got? Yet they still bill me. I suggest that this could be fraudulent. They the Managers won't answer me emails ???????????? Not happy Jan
4 answers
Hannah_HIPhipages
Hi Steve. You're correct, we have changed the way you're invited to leads but this has nothing to do with how much you're paying. We sent out correspondence to all of our clients explaining the details but I can assume by your post you didn't receive this.
The reason for the change is that we have more businesses listed and as such we were sending out more leads. We only allow 3 businesses to claim a lead which this meant a lot of businesses were getting wait listed and this is obviously a very frustrating experience. We therefore implemented a new way to invite businesses to minimise this and ensure that everyone gets a fair go at claiming lead invitations.
Our system will limit the number of businesses that get invited to the average number we need to invite to connect 3 businesses for the customer. This means you are likely to see fewer invitations but the ones you do see you will have a much better chance of being able to successfully claim (without being put on a waitlist). We will also ensure you receive leads up to the value of credit you have. If you are sent a lead that is 12 hours old its because we are still trying to get the consumer 3 quotes and have been unsuccessful in the initial sends. You would not be charged the full price for a lead this old and we occasionally send them out free of charge to get the consumer a good response.
I hope that i have addressed all of your concerns, If you would like to talk about your account please let me know. Im contactable on 1300 762 994 or [email protected].
Kind Regards, Donna Hole, Head of Service
It's a trade I was quoted $69 to join for 12 months, then it would go to $289 for 12 months . Are you really paying $199 per month ?
It is a breach of promise by your own admission. Sales person to me said the reason for the change from $20 per lead was Hipages wasn't making any money. He assured me this $199 per month would be better for me and I sign up on that premise. Now you select who you give the leads to so it is fairer????? When ever I have answered leads that are hours old the client says the job has been taken sometimes within the first 10 minutes.Thie system stinks and as I said is a breach of contract.
Marty. C.asked
Why cant I UN-subscribe from hipages.com after repeated attempts.? It becomes very annoying as the work I had done via hipages was done over two years ago and still am receiving Emails asking if I want a tradesman. I DONT. I will never go through Hipages .com to find a tradesman again.
1 answer
Hannah_HIPhipages
Hi Marty, I'm sorry that you haven't been able to successfully un subscribe to our newsletters. Please send me your email address and I will fix this up for you straight away. Kind Regards, Donna.
Donna Handleyasked
Where n your web site can I complain of extremely disappointing trades person through Hipages?
4 answers
Hannah_HIPhipages
Hi Donna,
I'm sorry to hear you have had a disappointing experience with one of the tradesman on the directory. I would like to know more about what happened. There are a number of ways you can contact us to give your feedback.
On our website we have a free call number which is 1300 762 994. The email address listed is [email protected] as well as a contact us section:
Additionally to this you are given login details when you put through a Get Quote request. When you log into hipages you can chat to us through the Message Centre & also leave comments against a specific business.
Feedback received through any of these avenues will be directed to our Consumer Care Team.
I look forward to hearing from you so we can look into what has happened.
Donna, Head of Service
That's the misleading nature of hipages. They show off by having good feedback only. They are hiding all unsatisfactory businesses. I have had very bad experience with the tradie they provided. Hipages conveniently washed their hands off and got rid of the tradie out of their account after my bad (loss of hard earned money) experience but never ever bothered to recover my money back but simply said go to fair trading!!! Never do business with hipages.
Well it's far to late to do anything about it now as it was 6 months also it's taken hi pages 6 months to let me know how to forward a complaint.
The trades person was the owner of Splashberry Painting a straight forward job empty 3 bedroom 1948 ex housing commission house.
To be painted one colour White walls ceilings was given approximately 2 weeks site manager organised all other trades that we also got from hip pages that were excellent around the painting,we went away returned still no painting done and we had Paid the 50% deposit site manager could not get hold of him 6 weeks it took to paint this house on and off half days here and there going to turn up but didn't we had to rent for three months as all other trades had to be done later on one occasion my husband and I visited the site and the painter was there we pinned him down and wanted a final date when this straight forward job was going to finish he told us he ran out of paint and could we give him a couple hundred so he could go and purchase the paint we did as we wanted the job finished and we intended to take it off the account he did not return until three days later the job was a total disgrace and I sent an email stating he should be ashamed of his workman ship.
I have paint peel from around the light switch I have cracks in the ceiling as the paint is starting to peel away wrong paint used on architrave, since then I have had a painter in he has stated the job had not been sanded back wrong paint used it was going to cost another $6000 to re do this house money we just haven't got so I'm left with this poorly painted interior that I have to live with every day
Other Trades Comparison Websites
Oneflare
4.6(5,009)ServiceSeeking.com.au
4.6(8,559)Airtasker
4.4(9,794)Same Day Trades
4.7(150)Service.com.au
4.4(196)ISeekPlant
4.5(87)PlantMiner
4.3(13)Costless Quotes
5.0(1)ExpertEasy
4.7(3)Other Trades Comparison Websites
Oneflare
4.6(5,009)ServiceSeeking.com.au
4.6(8,559)Airtasker
4.4(9,794)Same Day Trades
4.7(150)Service.com.au
4.4(196)
Listing monitored by hipages representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.