Hostplus (page 2 of 12)

I have a claims officer and every time I send an email I get an automated reply saying “unashamedly” I’ll receive a reply within 5 days (it’s always 5 days). I have been trying to finalise my late husbands estate/super for months and because of the 5 day turn-around for every little thing it’s taking forever. When people are grieving and my name is the only one to appear on my husbands super - please make it easier. Also regular people don’t have photocopiers stop asking me to photocopy documents.

This company is so, so negligent when it comes to communication and general admin behind the scenes. Three strikes with me so far and I've only been a member for not even a month. They took way too long to open my account, they then paid me way too much money from TTR pension when I didn't even have access to my online account to arrange any payments, another week later to reply to my phone message re return of the overpayment, and now I'm waiting again for them to acknowledge they have received the overpayment back to redeposit to my account. I would not recommend this company to anyone! Look elsewhere.

Hostplus lost our withdrawal applications for 3 weeks and consistently lied about it.
The time before the money took 2 weeks to get yo our bank after the funds left our super accounts.
Now Hostplus has decided to send my partner's entire balance to the ATO for no apparent reason.
We have been misled by various customer services personnel each time.
And it's almost impossible to speak to anyone higher up the ladder who knows what they're talking about.

Goodbye Hostplus.

On my 3rd time to get my DOB changed...got paperwork certified. My birth certificate does look a little different to others cause I changed my 1st name many years ago. But HostPlus are so intelligent they think it's a Marriage Certificate lol no other name on the certificate just mine...surely they are not that ....

I wish I could give negative stars.. I'm absolutely disgusted by what I have just read!
I applied for income protection on the 13th of June and I received a letter today. My request got declined "due to height/weight ratio (BMI)". My request got rejected BECAUSE I'M FAT! I will definitely not be staying with hostplus.

I rang regarding their 'Significant Notice' about changes and additions to their super options. What a joke! the guy could only repeat "we are not financial advisors" i wasn't asking a financial question i was questioning if i was reading the graph correctly! NO HELP WHATSOEVER, I WILL take the time to change my fund. Suggest you do the same.

I am so disappointed to even contact Hostplus anymore as the lack of communication now has become appauling. Seems Claims Department only have answering machines operating weekdays during office hours?

In the Royal Commission conducted over stolen super in Australia, my superannuation was one of the instances where it was stolen. My superannuation was sold to another company, and a fee charged from it for the sale. This was repeated ad nauseam until there was none left. I received a letter in the mailbox each time it was sold until there was only 2 cents left. I never received any compensation for the crime.

Why when i deposit it takes 24hours to go in to account,11 weeks so far when trying to withdraw and nothing,call centre have a script and tell you nothing.Worst of all they are not accountable to anyone and can play with you as long as they like.

No communication, No transparency, No action on escalation requests.
5 separate requests to have super rolled into my SMSF. Still not completed or actioned!
Multiple requests to have this escalated or discussed with a higher up, each time ignored or an internal request raised, which surprise surprise is never actioned. Advised internal dispute resolution process - Requests for escalations will be actioned within 5 business days, requested 24/5, 31/5, 5/6 still no response.. Completely unacceptable. In an industry so heavily regulated this is unacceptable. Further discussions will be had with the regulatory body.

I am another innocent victim of Hostplus and I have lost tens of thousands of dollars due to their mismanagement.

Judging by the reviews on this website and their rating of 1.5 stars there are hundreds of people who have suffered a terrible loss, including many people like me who can least afford it.

If you have a Telegram account or Discord etc could you please let us know so that we can create a united force and hopefully take legal action.

Obviously Hostplus have a strong presence on this website. They are aggressively and systematically trying to sweep problems under the carpet. It must be costing them a fortune but they do it anyway because they don't want their victims to unite.

Good luck everyone. May the force be with us.

Submitted documentation in June 2022 and still waiting on a confirmation. I've followed up on both email and phone and none of the agents understood what I was asking for. Finally spoke to someone today who informed me my confirmation was in progress and would be issued in 5-7 working days from date of submission - which apparently in his system was 5 working days ago. Asked to speak to a supervisor and was told there wasn't one but that a call back within 48 hours from the customer care team was possible. After 11 months of waiting, I have no choice but to continue to wait. Will be reconsidering my membership.

Hostplus has been spamming this topic with fake reviews for the past year in order to improve its rating. Because of their poor investment decisions, I lost 10% of my super. Hostplus CEO [Name Removed] was named the best-paid industry super fund executive in Australia for the fiscal year ending June 2022, earning $1.33 million, a rise from $1.2 million the previous year. They are stealing from us and depositing it in their own bank account.

After reading other’s experiences here, I realise I am not alone in the way Hostplus ignores customers and denies them ready access to their hard earned funds.

About time we all get tee shirts to advertise Hostplus’s so called customer service.

I've been with them since 2000. Applied to withdraw some funds. I called them after a week and also got in touch via chat as I had not heard from them or received any funds (initially they told me it will take 3 to 5 working days) they lost my application which was express posted to them over a week ago. I've been calling them everyday and everyday they tell me a manager or a team leader will call me back - what a joke. Hostplus you are slack and do nothing but lie, lie, lie. I regret ever dealing with you!!! Pathetic!!! You have lost my application and to this day you won't admit it or ask me to resubmit it. I'm still waiting for the funds! So unprofessional.

What’s with the faceless repetitive response that this lot give their customers on these reviews, shameful.

Easy to set up, a NIGHTMARE to claim your funds or transfer them to another account. Dont waste your time and use other funds. Worst customer service ever too

I have finally got round to reading all these negative reviews and can only agree !! After years of paying in I now can’t get my money out, 7-9 working days try 21 and I’ve had my request upgraded to critical . After this last failure to transfer I couldn’t even speak to a supervisor or any type of management, They will get back to me in 2-3 days ! Pity I needed the money today . Next step ombudsman, sorry hostplus you failed
I have been with this fund for 35+ years and for what. By the way
My partners phone

I am semi retired and now have several income streams that require a simple and efficient transfer of money. Hostplus do everything they can to hold your money as long as they can. They still work from a 30 year old handbook that will require documents to be posted and then claim postage takes 2 weeks to arrive from interstate, something I find very difficult to accept having worked for Australia Post and then claim 5 days to process. When you question anything about this their attitude is - take it or leave it - so naturally I will be leaving. Let's hope I don't have the same problem others have had in rolling my funds to a more user friendly company.

I had to give 1 star as I had to put something down,
After the way I have n still being treated by hostplus super with my TPD claim.
I got told on the 30th of march this year I would have my money in 5 working days.
Iam still waiting, they know I'm going through bad financial difficulties, as my lawyer keeps telling them, but hostplus don't care if you go hungry they just hang on to my money, I will be telling everyone to stay away from hostplus super.

This is the worst fund. They sent me a letter outlining they incorrectly withdrew fees from my account and were going to reimburse me, only to keep taking fees and not be reimbursed. Ive enquired 4 times now about the letter they sent me and no one understands it. Customer service is very poor. I’m transferring all my super elsewhere

I have been trying to roll over my super for 2 months now and keep getting the same reply 5 to 10 business days... Also dealt with [Name Removed] from customer service what an absolute rude human being.
Please stay clear of this fund unless you are willing to wait months on end to transfer funds.