Using iftelcom services that is why I know much about them! Not friendly, not valuing costumers, they do not have compassion at all!!

Called/emailed/wrote a letter to cancel service then cancelled direct debit which they should not of had access to, Possibly using personal information to access bank, Continued to send bills, called them up to cancel again after 3 months since they kept sending bills they claimed we needed to pay our overdue bill before we can cancel -reason for cancelling Bad service as a provider for the value and customer service cannot comprehend wanting to cancel, Tread carefully with sharing personal info as they are most likely a scam, Thought account # and pass code should be enough,

Without question the worst service, the biggest bunch of liars you are ever likely to meet in this industry. If you are a business, stay well clear as three months in, we are still waiting for our land lines to be hooked up after moving office. Our internet took over a month to establish. These people are totally incompetent.

Iftelecom, we have no words describing your service since you delivered nothing! Seriously, please do not get around with this company which they only suck your money!
The customer service is like hell and talking to a kindergarten toddler when it comes to their technical supports.
At first, when signing up for contract promised so many damn good things then they provide no quality.
PLEASE DO NOT CHOOSE IF TELECOM, people!
Still charge you the cancellation fees and bills even though there's nothing worked.

When I got a new land line, I could not use it even for one second. I contacted the technical support who did not fix it. It lasted around two months and I continued paying for the phone but not able to use it even one second. Then, I decided to cancel the service and I had to pay the cancellation fee. I am still using their internet service. I explained them about that several times but I was unsuccesful to do anything regarding that. It is a shame that customers don't have any protections.

IFTelecom took over Roundcube Webmail and after many repeated attempts to access my account I am still unable to get my email. If I get a chance and get to my email I will re-direct all emails & get as far from this company as possible!! Put on hold for extended times; Lack of resolution; Poor Service; Got me locked to my email account but no access ... Just a Terrible Company!!

This unhelpful greedy company, deciding that they would renew a contract of my elderly friend for another 24 months without being asked, and WITHOUT an option for her to switch to the NBN at the time, now want her to pay for the contract termination fee as she had to get the NBN elsewhere!! My neighbour could not understand any calls from the operators when they spoke to her. What a massive rip off this company is!! They have mad us both so angry the star rating should read - 'Beyond Terrible'.

They are an absolute joke of a company my grandparents have been getting ripped of for years and they have the balls to try and make them feel bad for leaving and getting a bette deal service is appalling and staff are rude definitely don’t use them there overpriced anyway

I have been running round in circles for months with this company. I keep getting accounts in spite of being disconnected and waiting to port to a new provider. I'm now told there was 10 minute wait to speak to a 'consultant' so I hung up.I wonder how long the wait would be if I was requesting to sign up!!

Ever since I was 'pushed' into signing up and getting NBN before I was even meant to or due to my line has never worked properly for more than a week! I'm a small business and I hope iftelecom are going to compensate for the business I am now LOSING!

I installed the modem for my elderly neighbour, but it would'nt work, so she rang IF Telecom for help.After an hour talking to someone that 1/ couldn't speak english well enough and 2/ was extremely arrogant, impatient and rude,and did everything but say straight out that we were stupid, it still wasn't working. Got another friend

to try, had the same experience. After calls three days running, they finally sent a technician whom immediately said the splitter provided in the kit was illegal and caused the problem! These people had my neighbour in tears and totally stressed!

had there crap internet connection drop outs all the time cannot wait to get rid of these providers customer service sux there all from another country and talk fast and donot understand what i want dumb as hell

Pushed into nbn with this company.Only to be without internet for 11 days,i demanded head office phone number which they would NOT give! Supervisor then came on phone,after 2& half hrs later she said all sorted.Next day land line disconnected and two devices cant pick up wifi so far im at day 16 with no help what so ever! Im now going to take further action.this so called company is a absolute joke.