These idiots should not be allowed to operate in this beautiful country. I never connected to their service after being told lies about my land line connection. I have had a telstra dongle for years and never gone close to using the 5gb download. These shonkies want to charge me for 30gb last sept 19 gb oct and 10 for Nov. In that period I was still using my dongle I was not connected to their service and now I am being chased for nearly 700$ by a debt collector. The ACCC needs to stop them they are nothing but money grabbing thieves. What I have stated here is absolutely true so take my advice don't go near the Sods.

if there was a minus on how you rate it, it would be a minus.
thank you for your patience, i have been patient!!!!! my business phone has now been out for 2 days now!!!
loosing business every day!!!!

Horrible, unprofessional and dreadful customer service . These shonks stole $600 from my business after we cancelled services with required notice. They continued to change my card and now refusing to return my money. After hours of phone conversations they kept passing us around to different departments, with no resolution . We will be making a formal complaint to the Ombudsman today. Wish more people did to shut them down .
Do not give your business to these shonks

Worst customer service avoid this company at all costs, go to a professional company not an import from India....hopeless and I would say they won’t be around much longer and will rip you....

Do not deal with them, they are a unprofessional, they deal with there customers in the rudest manner, i have been treated like absolute garbage and spoken to like crap!
i would personally never EVER think about using telecom and wouldn't recommend it for anybody!

Totally hopeless, unprofessional and a rip off. They're the provider yet I have to figure nbn connection myself. Avoid them at all costs. I'm going back to Telstra. My phone line not working either. Ombudsmen now involved.

where do i start, freezes constantly, really slow, drops out all the time,i had dial up quicker,and yet these companies get away with ripping people off, its nbn for christs sake supposed to be the next best thing and people are forced into it, how is that freedom of choice, never again

Zer0 Rating!!
We've had no internet for 3 weeks now..
Original fault not theres, but another company duligging through cable. Their handling of this though has been slow and un communicative. I'm calling constantly, Technician was booked to come back again today between 8am & 12 noon.. I took the day off work, when I called to see where they were I was told due to large volume of faults in my area they can't come till Saturday. Its Easter we'll be away so now have to wait till next week.
And if I want to cancel and get out of our plan early its $199 cancellation fee for internet and $99 for phone .. Definitely won't be re signing or recommending them now.

price goes up every 6 months within contract...when i call them to ask why they told me dat:"you never know whats gonna happen in the future" ...Excuse me?!! .. you cant leave them without pay the $199 cancellation fee per each services.... reported to TIO already.

Sent numerous incorrect SIM cards

constantly put on hold.

couldn't manage a simple phone diversion

transferrred numerous times

phone cut out whilst on hold (from their end)

Pay the extra money and go with others

Too pushy, lier, extremely rude. If you say that you would cancel the cancel, the reply was "Go ahead and cancel, we don't care". Please save your skin from these creepy creatures. Worst ever....

I really don't know why i joined If Telecom, it use to be called Telco. I have been sent a message 3 times you have an outstanding account, & the rest will be paid off next week as i explained to them. I have paid half of it and still can't believe they haven't received my amount 3 days ago

This service is a scam. DO NOT USE. Unrealisable service. Slow internet. I was happy with my previous provider don’t know how this company manage to change everything

overcharged bills.
terrible service.
not australian.
do not get sucked in to this trap.
worst isp there is cant believe ive only just stumbled across these reviews and how many other people have been F**ked around

terrible speeds as well

I called to cancel our account. Mobile, Internet, Landline, in one account. I had been told of the Early Cancellation Fee of $199 for the Account, but no... there was a Cancellation Fee for each service, Mobile,$199, Landline, $199,
Internet, $199., even tho' there is only one Account Number, and one bill each month. I wanted to cancel because our bills were going up and up, with no increase in usage.
Daylight robbery indeed. Keep away!

IF TELECOM.. The name says it all. Can't do the job.. Don't call back.
Leave elderly customers without a service for nearly 4 weeks and really don't seem to care.
Most of the automated attendant is their spiel on how good they are..... they are NOT!!
DON'T go there!!!

IF Telecom are constantly calling & attempting to pressure us to change plans and issue late payment fees in error consistently.

When cancelling from the service they claimed we signed up for 24 months & stated there was a recording stating we allowed for this. This was totally fraudulent & when we said we will take this concern to the Ombudsman NSW they back-peddled and said they would waive the fee.

They are absolutely hopeless, they cannot get anything right at all, a dozen phone calls every day/week and still no joy - honestly do yourself a huge favour and do not go any where near this company