Unlike many other travel agents, iFly was extremely responsive and helpful when I contacted them in connection with flight cancellations. I have no hesitation to recommend the travel agency and will use them again in the future.

I called Emirates and they have told us our flights have been cancelled by ifly on the 29th of April and today is the 1st of May and nobody from ifly bothered to call us and let us know it has been cancelled!
No email no phone call!!

Never again. These guys are totally immoral - profiting off people whose trips have been cancelled due to COVID-19. $45 per person 'processing fee' on refunds is an absolute joke. How can you justify this?

IFly were so easy to deal with during the cancellation of our flights as a result of the Coronavirus travel bans. They provided me with the options available to our bookings and were extremely and responsive and helpful during the whole process. Awesome customer service especially in the extremely difficult circumstances.

I thought I wouldn't need a visa if I was only transit-ing through the USA, I was wrong, the airline didn't let me on my flight... I wasn't advised by ifly, but of course that's not their problem - it's in their terms and conditions

I wanted to re-book flights after getting a credit from the airline, the fees from ifly were a rip off!

then I was also quoted the most expensive options for re-booking...

Caveat Emptor ... Buyer Beware! what may seem like a great deal, may turn out to be not so great in the long run!

I had different flights booked through ifly flight centre, byojet and qantas and the customer service in response time and clear and concise information during this time of covid was amazing THANK YOU ifly for your awesome service I am still waiting to be acknowledged by the others

I would like to say thank you to all the team at iFLY.... our flight booking is not until September but it is in connection with a cruise from Italy that we have had to reschedule to 2021. During this stressful and difficult time iFly has been the quickest, easiest and most informant of the several travel agencies I have dealt with. We have not yet resolved our new bookings, at no fault to iFly and I am certain that iFly is looking out for all there clients best interests. Please be patient and kind with them. They are doing there best at a difficult situation..! Thank you Tegen for your hard work!!!!

Great service received from all of the team members esp Angel and Chip all my queries where answered within 24 hours and when I phoned them, they were helpful and compassionate during this Coronavirus crisis

They are not a transparent company, their cancellation fees are not correct and they try to profit unreasonably from the current coronavirus situation. The airlines are being open and fair, this company is not. I understand they are a business but charging more than double their advertised cancellation fee is not right! Stay away!

This agent is currently trying to charge me a double cancellation fee of more than half my total booking. Just disgusting. Does not at all make clear during the process that this is the case. Am hoping that by dealing with the consumer ombudsman that this rort can be rectified.

Horrible! If you have general questions where they may lose money, get ready to lose a lot of money. Flight costs; $1,100. Refund fee? $630.00. Terrible honestly. Forget about refunds, it will probably never come. The customer service in general is just bad.

Suggestion: just buy from the direct airline. You may have to pay slightly more but if something ever happen, the process is much smoother and you lose a lot less money.

dont book with these clowns.
book directly with the airlines because if you want to cancel your ticket for medical reason these clowns will charge you higher than the airline cancellation fee.
so in the end you have to pay double cancellation 1.airline 2.these clowns which charge you nearly double the airline.
wish i read the reviews before buying so many 1 star and negative review.
all those ppl cant be wrong.

Very poor customer service. Incompetent staff that doesn't know their job. They let you stranded at the airport because of their mistake while they keep lying you over the phone.

The team was very helpful when I needed to change my flights due to China coronavirus. Prompt response and extremely helpful service! The team offered several different options to cater to my itinerary. Would book through this agent again!

Booking process was easy. Flight confirmed then next day I was asked for $72 to issue e ticket as the airline had apparently put the fare up! Phoned office, still waiting for callback. Paid up but not happy!

I would like to thank Joanna and Chip for changing my flight as I had accidentally booked the wrong dates, only paid minimal flight changes fee. I’m extremely happy with the service I received will definitely book upcoming holiday.

Highly recommended!!

It is same price with other agents but ifly have to charge credit/debit card fee, and it won’t notify you until you finish the payment process. Although it’s just $10 of credit card fee, still feel being scam when others agents no need to charge that. Hope Skyscanner can warn customer on the price search.

Can't speak much about pricing but boy are we thankful for the service offered by Justin and Michelle. They were very responsive, empathetic, and super supportive. Michelle worked on New Year's Day to help us reschedule flights and looked out for us to help us get the best option available, we can't thank her enough.

Highly recommended for their service.

We feel sorry for all those who had a bad experience with ifly. However, we would like to appreciate our contact with the customer service officers, especially with Justin Hill. Justin was exceptionally great in fulfilling our demands for three tickets booked from Canberra to Barcelona. After series of a more than a dozen emails exchanged between us, we finally found our match. Although we paid an extra amount to change the dates of our seats, but all went well and smooth. We are very grateful to Justin and iFly.