Extremely thorough, prompt and helpful service. Excellent to deal with. Great follow up and very quick to action any queries or responses.

Thank you IVVA for your very helpful explanation of the process regarding assessment of value. I have now arranged for a new earring to match the gold and diamond earring that had been made from my Fathers pacing Cup Trophies in 1997 to be manufactured with the approval of the Insurance Company. very happy.

I am so impressed with the service I received from Veronica and Yuliya. Very efficient, patient & the follow up by these ladies was one of the best customer service that I have experienced. I was always being informed of the stage where my claim was at. Thank you !! Would definitely recommend.

Lucy Steel was my contact at IVAA. She was fast and efficient not to mention took me through the whole process without any hassle. Highly recommend!

Always responded promptly and experience was smooth and professional strongly recommend using this company wonderful customer care well done !

Ben was fantastic. Fast and efficient service. Just great. The claim was managed superbly with detailed instructions and help along the way.

The experience from beginning to attend has been first class. Veronica was the person I dealt with and she was informative, on top of hergame, prompt and patient. It has been a pleasurable experience during a stressful time. I rarely rate a service at the top but do not hesitate to rate then a 5.

I felt completely supported by this company when my jewellery was stolen both on the phone and by email as my claim progressed. I also learned a great deal about how to keep better record of my possessions for future reference through the process. Thank you!

This company has excellent customer service, the staff were so helpful during a stressful time having lost a special piece of jewelry. They made the process so easy and we were able use our original jeweller to replace the item.

My contact at IVAA was Veronica her clear and informative communication was impeccable.
My thanks on behalf of Myself and My Wife for the fast and pain free claim.

Having a life time of my valuable & sentimental jewellery stolen was very upsetting but the efficiency with which my claim has occurred is both surprising and most satisfying. Thank you IVAA and Amy for your efficient and greatly appreciated work in what was a negative situation being turned into a pleasing and positive outcome.

Having all your jewellery stolen is very upsetting and the staff at IVAA were fantastic! They worked through the process very quickly and gave really helpful fair advice when it came to valuing the stolen items. Thank you so much!

Great work by IVAA they processed my claim very quickly with no hassles along the way. Absolutely delighted with everything. Thankyou

Once my insurer instructed IVAA the communication by Veronica was quick and regular.

I was initially concerned the assessed value might be low and biased toward the insurer but I was pleasantly surprised the retail value assessed was certainly in range to enable a comparable quality bracelet to replace my lost piece.

The process was streamlined and the only hold up was me taking time to look for a replacement bracelet. Once I found what I wanted on Saturday I emailed Veronica Sunday night confirming the store I wanted to use and by Tuesday morning the paperwork was received and the jeweller notified and today, Wednesday, I have my replacement bracelet.

Hassle free service from start to finish, Positive and helpful staff (Yuliya) made the claims process easy. Kept me informed through all 4 stages of the process.

I found the overall experience to be professional and executed well by Andrew. As we had been robbed recently and felt quite disillusioned, it was lovely to be treated like a valued customer.

Great customer service. Very prompt in returning emails, or phone call. Great to deal with. Would recommend them to all my family and friends

Totally happy with my service, completely professional and so friendly, always prompt answering my questions. I would defiantly recommend your service.

Andrew has been great to deal with, very professional and prompt with his side of proceedings. Great follow up between claimant and insurance company to keep things moving. Very friendly and happy to walk through any questions via phone or email. IVAA assigns one person to help with the claim which is very helpful - no need to explain things to a different person with each contact. Highly recommended.