I am very happy with ivaa. In the starting I was confused what going on. But they are efficient with their work. They gave me time to time updates. They are very quick in claims. Veronica and Donna they have best customer service skill I ever had in my whole life. I thankful to them to make my claim easy and safe.

Knew what was going on throughout the process. I felt like a person and not a number
They spoke to me in a language I understood and gave me choices so I felt I had a say in
the outcome

I was kept well informed throughout the entire process. Cannot fault the service received from IVAA and Claim Specialist, Veronica.

I made a claim for an engagement ring. I was very pleased with the customer service and the speed my claim was processed. I found the process of making the claim easy. The claims team were very efficient and were constantly in contact with me advising me where my claim was at and what to do next.

Going through the claim and follow up with regular updates was easy and very professional.
I'd thoroughly recommend IVAA and they made the process of dealing with the unpleasantness of a burglary easier.

Service was second to none, regular updates were provided on the status of the claim, both of those are somewhat of a rarity these days. A very professional and slick run operation.

I have had excellent service from [name removed] and [name removed]. Timely, informative and every courtesy extended to me during this process. I have no hesitation recommending these staff members and the company. It's wonderful to experience excellence in customer service.

The customer service I received from IVAA was great and I was pleased with the outcome that my claims specialist reached for me. She was extremely knowledgeable and was so helpful with jewellery descriptions in order to get the best quote possible.

Claims specialist was on the ball, polite, friendly & very helpful
no chasing or being ignored for days, yay!
Would recommend to anyone / any business 10/10

From the time they received my claim to conclusion was only about a week and they were in contact with updates every step of the way. Great service