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Joolca HOTTAP Questions & Answers (page 2 of 2)
28 questions from our users
Chrisasked
My unit will not get above 29 degrees it’s brand new and the first time of using it and it goes from warm to cold have tried adjusting the flow and flame rates???
3 answers
I am no expert but I do know that wgen you turn on the appliance the water level (blue) must be set on low and when the gas ignites you can adjust heat andnwater until suitable temp. Minesrays on the low water settibg and my water is very hot. Contact Joolca as they are vety helpful with setup queries.
yes, the official advice is that you turn gas up to full and water throughput down. you'll find the temp of water will increase dramatically
JoolcaJoolca
Hi Chris,
As Pam and John have said above, try putting the water flow down to lowest setting and the gas up to the highest setting. This should get you +30C on top of the input water temperature. So if your incoming is 10C, then it would come out as 40C.
If you need any more help, could you email us on [email protected] or call us on 1300 669 500 as this is not a support channel so we don't check it as often :)
Thanks,
Chris
Terryasked
Hi, my hot tap won't ignite, the blue flame appears for about half a second, then goes out. It is a new unit, purchased early this month. I have gone through all of the trouble shooting guides, changed gas bottles, used town water, as well as camper trailer pump, purchased a new regulator, tried different shower heads, all to no avail. I am in Broome, and am having trouble with the phone support as I work from 7am til 3;30pm,and we are two hours behind. PS the unit did work at home, took it camping, worked for a few minutes, then stopped working. Any ideas?
5 answers
JoolcaJoolca
Hi Terry,
I'm part of the marketing team over here at Joolca. The support team doesn't check up on ieatwords for support related enquiries. Given you can't call us during our normal hours, let's try for email support first. I think we can help you resolve this quickly via email. And if not, I am sure someone will be happy to give you a call after hours if we can't get it sorted via email.
Please email us at [email protected], I'd open a ticket for you myself but I can't see any of your contract details through this website.
Thank you and please write in to us so we can help you with this!
Chris
Check that the blue dial for water is as low as possible . I had an issue with this at first until i re read instructions. It must be on low setting to ignite and then you can adjust your heat setting.
Hope this is helpfull.
Pam
Thanks Pam,
Tried that, unfortunately no joy.. but thank you for your reply..
Jarrod Lasked
Hey just brought a brand new unit for the first time have set it up and checked everything but I'm not getting any power have changed the battery's etc, got gas and water have purged the lines but when I turn the gas in and try turning the water on the unit won't power on so it won't show the info display when water running and it won't ignite? Any ideas?
2 answers
JoolcaJoolca
Hi Jarrod,
We'll be able to help you with this, no problems.
I can't see your email address through here, and this also isn't the best place to get support from our team.
Could you please copy/paste your question and send it over to [email protected] and we'll be with you very quickly. You can also try giving us a call on 1300 669 500. If no one answers, leave a voicemail and we'll call you right back.
Thanks!
have you tried turning on the shower head, and it should work after you have connected everything up.
Clare Basked
HI - i have a hot tap provabley over 12 mths old - I continuously have issues with the flame being blown out with just a slight wind. very annoying. what is the solution??
2 answers
JoolcaJoolca
Hi Clare,
Thanks for your question. We've got a few things you can do to help fix this. Can you give us a call or email our support - we'll be able to help :)
Thanks,
Chris
Hi, my unit is attached to the outside of my house,I have a weather proof roof, also I have fire proof curtains(3) that hang on each side, and 1 in front.I cover the vent on the top after each usage,stops dust, rubbish etc from entering.Basically I think you need to adapt some shelter around it, it won't take much,.hoping I have given you some help.roy
KEN CONNOLLYasked
I live in QLD and would like to know if it is legal to mount it on the front of my caravan. It would be very well ventalated. Regards KEN
1 answer
JoolcaJoolca
Hi Ken,
You are not legally allowed to permanently mount any type of portable gas water heater (whether it's to your caravan or a home, etc). If you set up some brackets etc so that you could easily put it up and then take it down, then that won't be a problem. But leaving it attached permanently is not allowed.
Hope this helps!
Tonyasked
Why is it that i turn on the water and it ignites the temperature rises but then drops back to ambient temp i have checked gas, tried readjusting the dials with no effect ?
4 answers
Is the gas staying lit? I found that if you turn the water on at the shower head first before the gas. The gas will not stay lit. If you then turn the water off at the shower head and then turn it back on, it will ignite. I don't know if this will fix your issue.
The system is being switched on as per normal
JoolcaJoolca
Hey Tony,
It's very likely we can help you troubleshoot this over the phone or email and get it fixed quickly. Can you email us on support @ joolca.com.au?
We'll get you taken care of quickly :)
Ann Worboysasked
We are not getting ignition when turning on the water. Have replaced batteries with no success. Any suggestions please?
2 answers
I suggest you contact Joolca. I'm only a customer like you.
JoolcaJoolca
Hi Ann,
This could be a few things, best way to resolve is to call us on 1300 669 500 and we'll be able to help you troubleshoot this over the phone.
If you can't call, you can email us at support @ joolca.com.au
Thank you
Chris
Rhys Sasked
Hi, is the unit ok to install permanently outside? I want to install on the front of my camper where the jerry can holder is.
Any issue with rain or rust
Thanks
2 answers
JoolcaJoolca
Hi Rhys
The HOTTAP isn't weatherproof, however, we do sell a 'jacket' that you can use to protect it when mounted outside. If using in this way then things should be fine.
Cheers, Mac.
Hi Rhys. Our HOTTAP isn't permanently mounted on our caravan. When we purchased ours we also bought the drawbar mount which we installed permanently on the back bumper of our caravan. We carry the HOTTAP in the boot of the caravan and set it up at our camp site near our ensuite tent. We have a cover which we throw over the unit when it looks like rain. As Mac has said they aren't waterproof and the jacket would be a good idea.
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