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Joolca HOTTAP Questions & Answers
28 questions from our users
Luis O.asked
When my water heater will be in USA ?
1 answer
JoolcaJoolca
Hi Luis,
For HOTTAP Essentials or HOTTAP Outing, they will be shipping out of Utah on May 18th 2020. For HOTTAP Nomad Kits, because they've been quite popular, they will be shipping on June 8th 2020.
Please email [email protected] if you have any questions about your order in specific and we'll be sure to help out!
Warm regards,
Chris
Stephen B.asked
Hi my joolca hottap is quite sensitive to the slightest breeze. So far i have reversed the top vent covered the side slots to very little improvement i understand that there is an adjustment of the flame that can be done to remedy this problem if so i would be very keen to try it
Regards
Steve Burke
1 answer
JoolcaJoolca
Hi Steve,
Please email us on [email protected] or call 1300 669 500 and we'll be happy to help you out. If you can give us a call tomorrow (Monday) as early as possible, as it's our last day before we close for the Christmas break (we're back on the 2nd of January - only taking a couple of days off in between the public holidays).
Thanks!
Chris
Chappyasked
HI. Just wondering whether the Hot Tap is weather proof. i.e can I leave it on the back of the trailer when it's raining etc?
1 answer
JoolcaJoolca
Hey Chappy,
Thanks for the question. The HOTTAP isn't weather proof, so leaving it on the back wouldn't be a good idea. You should take it down and pack it away when you're done using it. Happy to clarify in more detail, just give us a bell on 1300 669 500.
Thank you
Chris
Georgeasked
I have a new Hottap and cannot get the water above 34C The burner fires up the temp dial is on max and water flow on minimum. The water from the tap was 23.2c being mid October. Ive seen videos of the unit reaching 48C and steam coming from the shower rose??
Any ideas?
3 answers
JoolcaJoolca
Hi George,
There could be a few reasons for what's going on. Easiest way to fix would be a quick call to us on 1300 669 500 or email [email protected]. Looking forward to hearing from you!
Chris
Hi Chris
Thanks for the prompt reply. I received an email from Cameron one of your very helpful team members. He suggested I try a few things and send him a short video. Problem still there and he said send it back at their expense and well fix it or replace it even though its outside warranty.
Wow 5 stars for customer service.
What a great company to stand behind their products and made customer service their priority.
One very happy customer........
Many thanks
George
JoolcaJoolca
Thanks George, so happy to hear you're happy. Making sure our customers are happy is our top priority, even if it means helping out when the warranty period is over. Have a great one, and thanks for supporting Joolca!
Chris
johnasked
Hi all,
I just bought a unit i don't need to get water from a creek just like to know do i just put the blue hose into a bucket without pump will the unit suck the water up!
No answers
Michelle C.asked
My hottap was bought 2ns hand with my camper. I have changed the batteries but it does nothing.. any advise or have I bought a lemon. The guy told me it as new and only used twice.
No answers
Cjsasked
Micktasked
Hi, I purchased a unit last week after my companion cube finally failed. I already had an inline pump capable of 4.7lpm. I am finding the unit intermittently stops heating. Could this be because the pump isn't delivering enough volume to keep it ignited?
No answers
Greg and Julieasked
Watoasked
Hi can you tell me where I can buy the ensuite shower head pls, not happy with the one that has th switch in the hand piece. It is nearly impossible to turn on.
2 answers
JoolcaJoolca
Hi Wato,
We would be happy to help. Can you please email us on [email protected] and we'll be able to take care of you!
Looking forward to hearing from you.
- Joolca
Hi. Joolca changed their head a while ago. They have replacements.
Jerkaasked
Hi Guys! I've owned a Joolca HWS for several years now & found it faultless on many camping trips, however, this Christmas holidays the igniter won't fire when I turn it on. I've checked the batteries & replaced them & have measured the voltage from the battery supply to the plug on the wiring harness inside & all is good up to where it enters the electronics. Do you have any suggestions, or are you able to service & repair at all? More than happy to pay for any repairs if need as I appreciate the unit is out of warranty.
2 answers
JoolcaJoolca
Hi Jerka,
Sorry for the slow reply on this one. Could you please email us on [email protected] as that is our normal channel for all warranty and repairs related conversions.
Thanks and we look forward to helping you!
- Joolca
Hi mate. Contact Joolca direct. They will help you for sure, great after sales service. Ring them soon before they leave for the day.
Tedasked
Can I use town gas supply instead of a cylinder?
2 answers
No you can't as the burner and injectors are for propane and not natural gas
JoolcaJoolca
Hi Ted,
Just like Brenden mentioned, you won't be able to use the HOTTAP on town gas as that's natural gas which isn't the same thing. Good on you for asking ahead of time :)
Thanks!
Joolca
Tomasked
Hi there
Having problems with my system no hot water digital readout not working any ideas?
Cheers Tom
1 answer
JoolcaJoolca
Hi Tom,
Thanks for your message. Unfortunately through here I can't see any of your details. Could you please contact us on 1300 669 500 or email in to [email protected] with this, and we'll be able to help you very quickly.
Please call us ASAP as we are closing tomorrow for the Christmas break, back on the 2nd of Jan.
Thanks,
Chris
Davidasked
My hottap fails to ignite changed batteries can hear clicking changed gas bottle still no hot water. Any ideas?
1 answer
JoolcaJoolca
Hi David,
I can't see any of your details on here - please call us on 1300 669 500 or email [email protected] and we'll be able to help you out quickly :)
Thank you
Chris
Lesmondoasked
Does the Joolca need to be connected to the gas via a regulator?
2 answers
JoolcaJoolca
Hi Lesmondo,
Yes it does. The HOTTAP comes with the gas hose and regulator so you don't have to worry about any of that :)
Chris
Yes it does and as stated mine is connected to the one supplied.
Janine Masked
What do campers hang their hot water service on ?
2 answers
I purchased a Camper Clothesline and I attach the Hoptap to this, makes it portable so i can setup my shower where I want it.
Just remove the clothes line part and use the existing top post to attach it to. Drill 2 holes for the Hottap to mount to on the post.
JoolcaJoolca
Hi Janine,
You can do what Prinway suggested or use the carry handle of the HOTTAP to hang it anywhere suitable - like on a branch, etc.
We're working on an updated HOTTAP that will include an easy fix for this as we realise the carry handle isn't always suitable in every situation, but for now the above is your best bet.
Kind Regards,
Chris
Lindaasked
Our unit is leaking where the hose attaches to the showerhead no matter how tight it is done up. How can this be fixed?
1 answer
JoolcaJoolca
Hi Linda,
Could be a couple of things, but we'll need you to reach out to us via our support channel so that we can track your ticket and make sure it's resolved properly. Can you please email us on [email protected] or call us on 1300 669 500 (leave a voicemail if we can't answer your call at that moment).
Looking forward to getting this fixed up for you ASAP!
Nathanasked
Hi, what does the little brass knob on the bottom of the hottap do? It can turn about a quarter turn. Is it a tap or adjustment for something?
Cheers
1 answer
JoolcaJoolca
Hi Nathan,
That's a pressure release valve to help prevent frost damage but the best way to do prevent frost damage is to leave that brass knob as it is, and just make sure you unplug the hoses when the unit is not in use (in cold climates). If water is inside the unit and the temperature gets cold, it can freeze inside the unit and as the water expands inside it can crack the internals.
Hope this makes sense.
Kind Regards,
Chris
Peteasked
Could the hot tap run from gravity pressure fed rainwater tank, or must it have pump pressure?
1 answer
JoolcaJoolca
Hi Pete,
The HOTTAP can be run off gravity fed but you really need to make sure you have enough pressure at all times. We recommend a minimum of at least 10 metres of head and even then that may not be enough, depending on your setup and frictional losses in your system. The most reliable way is definitely to have a pump supplying pressure to the HOTTAP.
Hope this helps! If not, reach back out to us on 1300 669 500 and we'll be happy to help more!
Chris
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