Listing monitored by JURA Australia

Reviews

  • Build Quality
    5.0 (5)
  • Value for Money
    4.8 (5)
  • Ease of Use
    4.8 (5)
  • Cleaning & Maintenance
    4.8 (5)
  • Noise Level
    4.7 (3)
  • Product is used
  • Consistency
    5.0 (3)
  • Milk Frothing
    4.7 (3)
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Changed insurer x 3
Changed insurer x 3Melbourne
  • 3 reviews
  • 4 likes

Love the options

published

The frother is great. I love the easy clean up.
Coffee is perfect temperature and easy for me to select through the options. Option of using pre-ground or whole coffee beans. Perfect latte or short black. Wife likes making cappuccinos.

Purchased in June 2012 at Harvey Norman for $1,500.

Build Quality
5/5
Value for Money
5/5
JURA Australia
Jura A.JURA AustraliaSend a private message
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Joseph
Joseph
  • 3 reviews
  • 1 like

Perfect until things go wrong

published

I love my Jura DNA 5 eventually the milk frother stopped working I rang Jura and was quoted $ 450 for service
Far too expensive so I left it as is



Purchased in January 2009.

Consistency
5/5
Milk Frothing
4/5
JURA Australia
Jura A.JURA AustraliaSend a private message
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Mark S.
Mark S.Greater Melbourne (Outer), VIC

This machine is amazing. Have had it for about 11 years and have not had any dramas.

published

This Jura ena 5 is amazing. I have owned this machine for about 11 years and have not had a drama with it. We make about 7-10 coffees a day.

Purchased in August 2009 at Harvey Norman for $1,100.



Build Quality
5/5
Value for Money
5/5
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Very reliable little machine. I would buy another one with no hesitation if my ENA 3 ever dies.

published

Ive been using my little ENA 3 for about 8 years now. I used air miles points to redeem it. So technically I got it for free. But this little baby has been a work horse. One time it spat out grounds into my coffee so all i did was change two O rings and it was fixed. I think it makes a little less crema than before but no big deal.

Purchased in March 2011.

Build Quality
5/5
Value for Money
5/5
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GrumpySmurf
GrumpySmurfPerth, WA
  • 5 reviews
  • 2 likes

The ONLY automatic coffee machine I've had that lasts

published

So I've had a total of 6 different automatic coffee machines over the last umpteen years. This includes the usual Saeco, Gaggia etc. All 5 of them in the past has failed out of warranty.

Our household currently has about 12 serves of coffee daily, every day of the year.

I bought the Jura Ena 5 back in 2008 from Rick Hart. Fearing for more failure, I bought extended warranty for 3 years. Thinking if I get 3 full years out of the machine, I'm OK with that. It is now end of 2022 so the machine is 11 years old! And still working!

Purchased in January 2008.

Build Quality
5/5
Value for Money
5/5
JURA Australia
Jura A.JURA AustraliaSend a private message
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jvdv1
jvdv1
  • 6 reviews
  • 5 likes

Works well but manual should contain more detail

published

Purchased in June 2010 at Harvey Norman Retail Stores - Appliances for $850.

Build Quality
5/5
Value for Money
4/5
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Elisabeth
ElisabethSydney, NSW
  • 4 reviews

Machine was bought 9 years ago.it has had 1 brake down,had to be posted to Melbourne from Sydney.Min

published

The coffee is espresso shop quality .
The vittoria mountain range or aura is bought.
Beautiful design, nice red colour.
Happily used for 9 years.
Service is expensive and complicated as you have to pack and post machine to Melbourne and it costs minimum of 260 dollars to get it repaired and several weeks.It is still working .

Date PurchasedSept 2009
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geremf
geremfPerth, WA
  • 7 reviews
  • 4 likes

Love this machine no issues since purchased!

published

Takes all the hard work out of a great coffee. Perfect for two or one coffee drinkers as the reservoir is smaller than the bigger models. I've owned other machines with have cost the earth to maintain or service. So far I have de-scaled when machine requests and no issues.

Date PurchasedJan 2016
JURA Australia
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Susan
SusanAU
  • 6 reviews
  • 5 likes

Great coffee, very reliable

published

Had this machine for over 6 years now and it still makes great coffee. Had it serviced twice in that time but it still never misses a beat and is used alot. Stylish and still looks great in the kitchen (it's cherry red). I am very happy with this product.

Date PurchasedSept 2010
JURA Australia
Jura A.JURA AustraliaSend a private message

Dear Susan, Jura so happy to hear you are enjoying your coffee machine for 6 years, keep on enjoying if you need any assistance please contact us on [email protected].
Kind regards
Kylie - Aftersales Manager.

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ayaka
ayakataipei

These machines are my life

published

In 2005 I bought the impress F50 and by 2010 shipped it to Canada from Taiwan. Late 2010 moved back to taiwan and bought the Ena3 2012 shipped my impessaF50 back. Every time one of the machines are cleaned I switch over. There is not enough words to say how impressed we are using both machines.
They have never broken down water temp is still perfect taste the same I wished I had a coffee shop to brag about it.
My impress F 50 has over 10600 cups and is the king.
I do wish I knew how many cupsvare on the Ena3 can you help me????
Everything is easy on the machine but I think the frother could be a bit more stronger for that perfect froth
Over all we are more than impressed
Yours truly,
Kent

Date PurchasedAug 2010
JURA Australia
Jura A.JURA AustraliaSend a private message

Dear ayaka,
Thank you for your review we are so happy you are enjoying your coffee machine. If you need any support please email [email protected]
Kind regards
Kylie - aftersales manager

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Very simple, sturdy...a good investment

published

Too bad it was discontinued, because it is a very good basic machine. No thrill, simple to operate, I have been using one since 2009. I had to change the grinder once, but that's the only thing I had to do. We have a jura service center in Singapore, and everything was quick, with original part. We are in 2016, and still using the same machine, 10 times a day. If you maintain, no problem at all.
6th january 2017 :
We changed in December a new grinder. It seems that the life cycle of grinders are around 3000 cups of coffee. it sets us back 300 SGD, but that's inclusive of a full service .
The machine is good to go for another 3000 cups.

Date PurchasedAug 2009
JURA Australia
Jura A.JURA AustraliaSend a private message

Dear Xavier,
Thank you for your review, we are so happy your enjoying machine if you need any support please email Jura on [email protected] and will be happy to help you
Kind regards
Kylie - Jura Support

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terrible machine!!!

published

first one was working for 2 weeks the other one 1 month then i got impressa and was good for 5 minutes display stop working. Really bad machines. Don't buy machine for Jura!!!!!!! Bad quality all is plastic for $2000 overpriced. I think is made in China not in Switzerland!!!

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Fussy coffee drinker
Fussy coffee drinkerSouth East Queensland, QLD

Had our ena 5 for five years and makes perfect coffee. Never had any trouble with it. And we are v

published

Had our ENA5 for five years and it makes perfect coffee. Never had any trouble with it. And we are very fussy coffee drinkers. Often I will not have coffee when I am out and hold off till I get home where I can make my perfect cup.
Unfortunately I have had a problem with cockroaches and I have one or more in the machine. I don't want to use it and am going to contact Jura to see what I can do about it. So whatever brand of coffee machine you have be aware of this problem. We have a very clean home and have our house sprayed every year but somehow these disgusting things managed to get in.

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Worst Company I have ever experienced

published

Owned for 2 years in addition to cost of coffee maker we spent 200. On tablets and filters, then one morning it just didn't power on. Given the option to return to be repaired for 225.00, their return label was taken off our box and placed on another box? In transit by UPS or Jura just said that because they didn't want to repair. Jura did nothing...now we either have to get an attorney or try to get over it. I am furious. Would not recommend this company.

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Awful Jura machine

published

Can't find anything good to say about this machine accept thank god we don't have it in our kitchen anymore. When you spend this kind of money you want the item to work. It didn't. Failed three times I the space of six months. Had to go back to the manufacturer. In the end we managed to get a refund. Useless

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Questions & Answers

ambergc711
ambergc711asked
ENA 9

My Ena9 the coffee grounds will not dispose right inside the coffee ground container. Coffee grounds ends up on the outside at the back of the container. No error message showing on display. Please assist

2 answers
ambergc711
ambergc711

Sorry model ENA micro 9

JURA Australia
Anna R.JURA AustraliaSend a private message
Siraj H.
Siraj H.asked
ENA 9

My Jura Ena9 is giving me empty grounds error. I have tried the method where you insert the tray without founds container but it didn’t help. One more bit of information that when I pull out the tray, it does not give me missing tray error, it just keeps stuck at empty grounds error, please help!

2 answers
JURA Australia
JURA AustraliaJURA AustraliaSend a private message
Siraj H.
Siraj H.

Thank you for reaching out, my email address is [email protected]

Martina
Martinaasked
ENA 9

Hello. We have Jura Ena Micro 9. The machine reported Error 8 and could not be turned on. I cleaned the entire brewing unit, replaced the seals and used silicone. The machine turned on, the water was flowing, but it still says "close the cover". I also tried to attach a magnet, as I read here on the web. He's still reporting it. Please advise me? Thanks, Martina

2 answers
JURA Australia
JURA AustraliaJURA AustraliaSend a private message
Martina
Martina

Thank you, I have already solved the problem. Martina

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Jura ENA 3/5/9

Details

Compare all 3 Jura ENA 3/5/9
Jura ENA 3
  • Discontinued

Jura ENA 3

4.3(6)
Jura ENA 5
  • Discontinued

Jura ENA 5

4.4(13)
Jura ENA 9
  • Discontinued

Jura ENA 9

2.8(13)
CategoryFully Automatic Coffee MachinesFully Automatic Coffee MachinesFully Automatic Coffee Machines
TypeFully AutomaticFully AutomaticFully Automatic
Coffee Bean Capacity125g125g
Price (RRP) $1395$1790
Input Power1450w1450w
Weight9.3kg9.4kg
Width238mm238mm
Height360mm360mm
Depth445mm445mm
Pump Pressure15bar15bar
Water Tank Capacity1.1L1.1L
Compare all 3 Jura ENA 3/5/9
  • GTIN12: 794151410312 and 794151410343

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