Just Fitness (page 2 of 2)

It seems that many people are quick to complain, but that not many leave reviews when things go well! I recently purchased a cross trainer from the Heidelberg Store, on a Saturday, the one staff member was pleasant, informative and managed to efficiently deal with 3 people who all wanted her attention, as well as take phone calls !

The Cross trainer was delivered on the following Wednesday- and so far, fingers crossed, works well !

To be honest the rating on Product Review made me cautious, but in reading between the lines, I took a ch...

i got a treadmill just few months ago at that time of sale [Name Removed] like the sales person told me that the product is covered under warranty for a year dont worry about any parts replacements if its broken or anythings happened to the machine it will be covered,
i called him as i had broken the safety of the machine which i could start the treadmill of,he transfering the call to service manager [Name Removed] who is highly unprofessional and very rude told me i cant do anything if you want the safety key u need to buy a new one,i was ann...

I ordered a treadmill online. I was happy with the prompt response. I was able to collect it the same day I ordered it. Delivery was going to be $65.00 for a 4.3k trip. So I elected to pick it up.
The same day I assembled it and it didn’t work. I contacted Just Fitness and a technician walked me through what could possibly be wrong. All seemed to be I’m order. At the end of the conversation he advised that someone would have to come and look at it. Someone from Just Fitness would contact me.

When I was contacted I was advised that the wa...

Bought a treadmill just before xmas and was delivered in 3 days - great! Assembled and trialled it straight away. Speed felt a bit slow so I did some measuring and found that the belt with no weight on it is on average 20% below set speed.

They have sent me a replacement console, got worse.
Then they sent a replacement speed control board, still no good.

Been going on now for over seven weeks with no resolution in sight. Next step, ACCC.

Avoid this company like the plague.

we have bought a commercial Ignite treadmill for as we were told it was a full commercial model, emergency button
broke off when in use it was reported as an incident, when we contacted the head office they ask us to pay the call out charges and repair charges it was under warranty they did not accept that. This business has no customer satisfaction policy and they should go out of business as how they are treating customers, another bad review
Just Wakeup Fitness .

I bought a Cross Trainer from this store. It was delivered yesterday. One delivery driver was incapable of lifting the equipment and subsequently smashed a tile in our hallway. When I called and spoke to the Director [name removed]. I was told its nothing to do with him and the tile was weak. Apparently I signed a waiver saying they were not responsible. Could this of been when his saleswoman kept talking incessantly and informed me I was signing to say I was happy to accept floor stock!!! Avoid at all costs because if the crash into your house they are not responsible. Most unprofessional people with terrible customer service skills. After contacting Vcat they have advised to claim compensation from the company or employee.

I bought a tread mill from this company 2 years ago and the thing started to fall apart just 6months later, husband had to tighten a few screws ect... I called them to complain they didn't want to know about it. They didn't return calls, emails so eventually gave up and the treadmill ended up in the garage and then in the tip. Do yourself a favour and save your money, don't waist a cent on this company, they are the worst, and I know other people who have had a bad experience the good reviws are people they know I've been told.

I brought a treadmill online on a Sunday and had it at my house by Wednesday. That is the fastest goods have arrived when I buy stuff online. The treadmill is fantastic. All up great experience.

Brought a Treadmill from Just Fitness a Month ago.
Knowledgeable staff.
Great value for money.
Will buy my second piece from there :)

I bought an ignite folding exercise bike two months ago from Just Fitness, Bayswater. It was priced at $128.00 reduced from $499.00, what a joke! The piece of rubbish only lasted one week, used only thirty minutes daily before the flimsy magnetic drive belt shredded and snapped. Now it's nothing more than a cheap clothes rack. If you want to throw your money away on cheap products, they're awesome!

I went to Heidelberg store and was served by one individual. They rude and not helpful at all.
I then went to the Epping store and was surprised by the contrast! I bought a rower of a guy would recommend him. The other person working with him seemed nice too.

This is by far the worst place I have ever delt with. The customer service was apauling, would not answer messages and guess what still the $377 dollar trampoline has not turned up. Thanks

I purchased a power USA multi gym and have had trouble from day one. The pulleys had ceased up and were cheap. I had to call the store to have them all replaced. The steal tore, cables plastic tore, metal inserts broke and plastic caps all were out. The product is very cheap. Overall the product was bad.

I attempted to buy an exercise bike (977.95 in total), almost 3 full weeks ago. They said it would ship in 3 days. It hasn't. Called them on day 14, they said it would ship the next day. It is now almost day 19, still nothing.

Every review I can find on this places service is beyond revolting.

All e-mails are totally ignored; all phone calls are handled in a "dodge-and-stall" routine. I ended up opening a dispute with PayPal.

I phoned again and was told, oh, it shipped right this moment. Gee, that is very convenient, isn't it? They ...

I bought a treadmill in November and I still can't use it. The console and the base are 2 different models and can't be connected. After being told to just loosen the arms and stretch them out to accommodate the console, which is did not do, I was refused a refund and was told I just had not followed the instructions properly. I took the matter to the department of fair trading and was told that they point blank refuse to refund my money, so I am now going to the tribunal. I have sent numerous emails to the manager and he has not acknowledged a single one, disgraceful. my recommendation is people should avoid Just fitness all together.

I bought a treadmill and a inclined stepper/cross-trainer...
love them both. worth the money..service was on time...
I guess I am a lucky one. no issues at all

Their service guys from their head office have had to come out to my place 8 times now, i have spent hundreds of $ replacing everything they told me I need to, despite believing it was their mistake and hours of work time given up and I still don't have a working treadmill. They have stood in my house yelling at me that I was a liar until I had to ask them to leave. They keep making silly mistakes and having to come out to fix them again. It has been over 2 months with a pointless piece of junk taking up room in my house. I have been waiting for a call from their manager but keep being told she will call back. Talk about disgraceful service. I have bought 2 exercise machines from them so far and never will again.

I bought a C300 Nordictrack treadmill 3 weeks ago and after 8 days I received a broken treadmill. I contacted them straightaway and advised them of this with photos. They referred me to their service department and they only offered me repair. It really sucks to pay 1700 bucks and have to use a repaired product from the day one. I have done lots of online shopping for even bigger items and had never any trouble for replacement of damaged/faulty items but this business doesn't value the customers at all. They normally avoid any written communication so they don't get in trouble with their terrible customer service. I recommend you spend more and deal with descent businesses.

Damaged product delivered

I bought a rower online. It was delivered in a box and I had to self-assemble it. I found the assembly easy enough but it took me over four hours including having to drive to the shop to get a replacement part. It had a crushed computer cable (the replacement cable could have been mailed to me but I wanted the assembly done in a day so I drove to them with the half assembled rower and got the part supplied/fitted). Then the foot strap broke after 5 minutes rowing. The timer clock doesn't work - it stops after a short time. The rower appears to...

I ordered a product online & was delivered 2 weeks later. After assembly I realized the product was faulty. 20 + phone calls later I am still waiting for the equipment to be repaired. I have been promised/guaranteed a call from their service contractor. on at least 8 occaissions ....still waiting ! I have asked for a refund & conviniently both Directors are OS & no-one is able to make a decision ! Avoid doing any business with Just Fitness as there is a total lack of transparency, communication & integrity.

Purchased this over the internet after seeing that it comes with a free biozone heartrate monitor and watch that other competitors just couldn't match. So i thought, bargain and went ahead with the purchase. A day later, got a call and was told delivery will be in 7 days between 10 and 2. So i took leave to attend to the delivery but, on that day at 12, was told they are out of stock! Ok so it was after long weekend so i thought i'd take it on the chin and get on with it. Anyway, once the package was delivered, it did not come with the biozone heartrate monitor and watch as advertised. Be careful with these guys, they false advertise just to get your business!
A1 Waterrower came well packaged
False Adverstisement

Bought an exercise bike a few months ago from the Just Fitness Heidelberg Store. I really like the bike which suited my needs. The salesman was helpful. One problem - the Bike didn't have a drink bottle holder(I should have noticed it at the time) I rang up and mentioned this to the store manager who gave me one for free. I think they are only a few dollars, but it was a nice gesture. Overall it was a nice experience with good customer service - couldn't fault the whole process except the air con could have been it bit cooler!(it was a pretty hot day)
Good service from salesman

Happy with treadmill & thanks for free delivery. I didn't realise the treadmill came is such a big box, so if you get one, be prepared to help the delivery guy. All in all a good experience. Only issue: I was told delivery would be 3 days but it came a day late.

February 15th 2016 Update: Happy With My 2nd Purchase

To be honest, this is a place where people go to vent out their anger but nobody takes the time to bother leaving a positive review if they were happy with their purchase. In my opinion, this is a legitimate Australian business...

I would have thought good business practice was to remind people when they plan on taking money out of your account.

I hired a bike for the winter months (3 months in total). They then debited my account for an additional month without checking. It's probably in their T&C's that they can do this - but poor service.

Even though, I've paid for an extra month - they need to pick it up almost 2 weeks before it expires. Brilliant!

I've told my friend who also hired a piece of equipment (coincidentally, his 3 months expires today) to cancel...

Decide to buy a supposedly reputable machine and chose the Tanturi F30R based on online reviews, perceived quality, and it seemed to be in many stores so we assumed that after sales service was not going to be a problem. The machine worked well for the first 12 - 18 months, but the dinky little power supply kept getting trodden on and damaged, and the cord breaks very easily. This did not worry me too much as I managed to splice it back together each time, and each time it got a little shorter.

Disappointly, the display screen finally pack...