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Just Fitness
Physical store, Online store
Garrick V.Greater Melbourne (Outer), VIC
Customer Service
I had a problem with the connections which led to incorrect display of parameters in the console.
Alex the customer Service representative from Just Fitness ( Heidelberg Store) sent their technician promptly to fix the issue.
Great Service
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FrustratedGippsland, VIC
Disappointed
Hi, purchase a Ti2300 treadmill 2 1/2 years ago and thought after purchasing cheaper treadmill before that purchasing a better one that it would last longer than 2 1/2 years. The screen has just die, but machine has power, they have told me that a part could be $700+ and another $200 for them to come out. Very disappointed, think at least when purchasing treadmill under $1000 if it blows up, not so bad but when you purchase over $2500 think you expect more. VERY DISAPPOINTED
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MelGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Excellent and very friendly service at the Heidelberg store.
I have purchased all my equipment for my home gym from the Heidelberg store.
I am a repeat customer because of the excellent, honest and friendly service from the Heidelberg team as well as their service support from Mandy and her team.
Thank you Alex for another positive experience today. I look forward to receiving my new spin bike shortly!!
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Very happy with my purchase
Purchased the Grand TI2300 treadmill and so far I am very happy.
Living in QLD I was unable to visit the store to try the treadmill, Saad and his staff were most accommodating including a face time call so I could see the treadmill in action. I did plenty of research and went to my local sports stores to compare products and did not feel the service was as good nor could I find a treadmill with the same features.
I read the reviews about the company before purchasing and there are definitely a mix of reviews, so I had to base my decision on ...Read more
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Walker
Treadmill was great but had issues with incline motor after 18mths. The treadmill was replaced fora new one at no cost. Awesome service!
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luke
- 2 reviews
- 3 likes
Fantastic service
Bought a treadmill around 4 weeks ago. Product is fantastic, sees use every day. Delivery was timely and in perfect condition, Alex is a champion
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- Just Fitness
- Verified customer
Great service
Mandy was very helpful and when I realised it couldn’t take up the contract made it very easy. Not often you would give 5 stars when you don’t use the product - but I would return again because the service was so good.
1 comment
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Outstanding team effort. Quick to deal with my problem.
Made contact with the repair team. Problem with the drive belt, team was quick to respond and arrange a service person to replace and fit a new belt.
1 comment
Mandy S.Just Fitness
Thank you for your feedback, Much appreciated.
Just Fitness Team
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- Just Fitness
- Verified customer
Happy with my spin bike and the post sales service received
I bought a Grandextreme SP211 spin bike from this company. I work a FIFO job in very remote Australia and needed a bike to help keep me fit. They shipped the bike to our Adelaide haulier for free as requested. From there it travelled up to my outback location. Well packaged in a sturdy box and easy to assemble. Given its 1600km journey its perhaps not surprising that there was a minor issue - bike was making funny noises after a few uses. Phone support was excellent and correctly identified the issue - a sensor on the fly wheel had become detac...Read more
hed. I needed to wait a few weeks to get the correct sized tools to my location and the support team from JF rang and emailed me frequently to check how things were going. In the end the fix was relatively easy to sort with guidance from Just fitness. Bike works perfectly now and has made a huge difference to me. I've had it for almost a year now and love it. I would recommend them and buy from them again.1 comment
Mandy S.Just Fitness
Thank you for your feedback, Much appreciated.
Just Fitness Team
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Attention People
These guys are the worst fitness company to buy things from. Brought a treadmill & the two weeks the tech guy came out to check electrical I turned the button on & a spark came out of the switch burnt my finger went to doctor received treatment, the treadmill was fixed by just fitness tech guy but still electrical played up tech guy came back look at it for 5 min then said its ok then left. I'm not risking an electrocution for any product I then called the owner I proceeded to tell him I wanted a refund he said I'm not refunding the treadmill i...Read more
s fine even though the tech guy stayed for five min. I said I just brought it new & any product that's faulty causing harm should be refunded, he said we don't have a refund policy even though there is an assessment for return on there policy, he then said I'm not giving a refund People hallam just fitness do not buy anything they will rip you off. I knew he was going to do this so I have doctors report, pictures & will talk to consumers affairs & get legal advice, I also recorded the phone conversation I had with him & use that also. I will stop this from happening to anyone else.1 comment
Mandy S.Just Fitness
Sorry about your experience, According to our technician, there was a minor issue which was resolved, and no other fault found with the treadmill which is now fully operational. Our service tech did n... Read more
ot see any injury sustained at the time. On our second visit, the Treadmill was reassessed and no fault was detected as advised to you. Just Fitness did however offer to swap the machine for a new replacement which was not accepted.Similar opinion? Write a review on ieatwords.com.au!
MelGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Great service
bought a cross trainer and spin bike 7 years ago from the Bell St store. Product knowledge and service was great. They have been regularly serviced by Mandy and her team and their service and delivery has been 110%.
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Great services
Bought grand power 648 treadmill is very good, great service, will go back for more stuff. Store was cool on a hot day best part.
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TrickyHAdelaide
- Just Fitness
- Verified customer
Good Service. Very Fast Delivery.
Bought a Schwinn 170i Programmable Upright Bike online. Staff were prompt in answering my email questions about the bike. Ordered on Thursday, in Adelaide, bike arrived Monday - very happy with that. Good price on the bike too.
1 comment
Mandy S.Just Fitness
Thank you for your review, We appreciate your feedback.
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Relbel
- 2 reviews
- 1 like
Very happy
Brought a treadmill from the Hallam store. Staff were very friendly and more than helpful! Would definitely recommend and go back to them!
1 comment
Mandy S.Just Fitness
Thank you for your review, We appreciate your feedback
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John
- 2 reviews
- 1 like
Not worth the money
I live in Adelaide and 4 years ago I bought a Grand XtremeiBike SP 211 Spin Bike, within 3 months the computer failed, since then I have had 5 computers fail on me. The service was below average and had to wait up to 3 weeks to get a replacement. The last time it failed a service guy came out and had to fix the wiring and this cost me $100, this bike should be an anchor as it is a heap of Chinese junk. If you are an avid bike rider then I suggest you buy a Smart Trainer.
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ShahMelbourne
Amazing Products & Amazing Service!
I purchased a treadmill and spin bike about 3 months ago now, the sales staff were very knowledgeable and friendly. I found prices to be fair and reasonable as compare to some of the other stores in my area.
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Greg.W.Melbourne
- 4 reviews
- 4 likes
- Just Fitness
- Verified customer
Poor after sales service & communication
We bought a Tunturi F30 upright exercise bike from the Frankston Just Fitness Store about 3 years ago and didn't have any issues with it till this year, after the warranty had expired. The LCD control unit failed, nothing was visible on the screen, you couldn't set any programmes and couldn't get any resistance on the pedalling - therefore the bike became unusable. I went in to the Frankston Just Fitness store on 07-Jul-2016 with the failed control unit and asked the staff member ([name removed]) if I could get a quote on a replacement or getti...Read more
ng it fixed. I advised her I was aware it was out of warranty and just wanted to know what was possible and how much it would cost. She took the LCD unit and filled out a "Service Request Form", advising me I would be contacted in due course. About 2 weeks later I get a phone call from someone saying "Do you want to get this fixed/replaced?", and I reply, "Yes please, I need a quote, that's why I sent it in." (First warning bells going off) Another 2 weeks go by and no contact so I ring the head office number to see what's going on, and a male staff member said he would look into it. A couple of days later I get a phone call back saying they need the Serial No. of the bike to work out which control unit is needed - despite me having actually returned the dead control unit to them. As requested I email those details to [email protected] on 08-Aug-2016. On 13-Aug-2016 I send another email to [email protected] asking if there has been any update, and could they just say "Yes - available at $X or "No - unavailable" so I can make a decision and get on with it. I requested a "Read receipt" for this email and the message was read on 16-Aug-2016. It's now the 28-Aug-2016 and I'm still waiting for a reply. I also actually went in to the Just Fitness Frankston store a couple of weeks ago and looked at new bikes to see what prices they were. I mentioned to the male staff member in the store that I had bought a Tunturi F30 from them previously and was having after-sales service issues and he said "Oh, we lost the contract with them." The communication re this after-sales service matter has been very poor. Even if something is not available or Just Fitness themselves are getting the run-around from a supplier and can't give me an answer - why can't an email be sent to me explaining what the situation is? It's not that hard is it? Reading other negative reviews of Just Fitness on here, I see I am virtually guaranteed to get a reply from the "Just Fitness Official", probably justifying the delay and laying the blame somewhere else other than with their company. It's a shame it takes a public review to get a response. Just Fitness - if nothing else have a look at your communication with customers - there is vast room for improvement. Despite Just Fitness being virtually the only store of its kind in Frankston, they have lost me as a customer. I would have no faith in getting proper after-sales service for their products in the event of a break-down and am going to buy a new bike online. (P.S. to Just Fitness - you don't have to bother getting back to me about the "Service Request Form" - if you were ever going to. The bike is going to the tip.) August 30th 2016 Update: UpdateSimilar opinion? Write a review on ieatwords.com.au!
UnhappyTreadmillNorthcote
- 2 reviews
- 3 likes
terrible after sales service
We bought a treadmill (Grandpower costing $1200) from the Heidelberg shop last year. Just before the 12 month warranty expired, we moved and the machine stopped working. I'm not sure if the move caused the machine to stop working however when I called the shop, they tried to blame it on the move. The shop said they would send someone out to have a look at the treadmill and if it was a fault caused by the move, then we would be liable for the $132 call out fee. Despite calling them several times, it's now been a few weeks and I am yet to have a ...Read more
service person come and visit. Whilst Just Fitness claim to be a NATIONAL company, clearly this isn't the case as they told me that they don't have service people outside of Melbourne. I would only buy a machine from them if you intend to stay in Melbourne as clearly they can't service anything outside of Melbourne.2 comments
Mandy S.Just Fitness
Thank you for your feedback. We would like to clarify that Just Fitness has a network of Sub-Contractors all around Australia. We have served upto 90% of Australian Metro and Regional areas in the las... Read more
t 22 years using our own technicians and sub-contractors everywhere. In your case however, we go back to the universal rule of wear n' tear vs deliberate or non-deliberate mishandling of the equipment. Just Fitness is not liable to cover any damage or malfunction arising from mishandling of the equipment. A work order has been raised with one of our technicians closest to you and they shall be in touch with you shortly. Once the unit has been assessed, we can determine if the charges will be towards you or us depending on the outcome. Thanks for your patience.!It doesn't matter if it is wear n tear or mishandling of the equipment - either way I shouldn't be expected to wait over a month for a contractor to check the fault. Clearly you were hoping the repair... Read more
would fall outside of the one year warranty period.Similar opinion? Write a review on ieatwords.com.au!
1ynneGreater Melbourne (Metropolitan), VIC
- 12 reviews
- 11 likes
So Far So Good !
It seems that many people are quick to complain, but that not many leave reviews when things go well! I recently purchased a cross trainer from the Heidelberg Store, on a Saturday, the one staff member was pleasant, informative and managed to efficiently deal with 3 people who all wanted her attention, as well as take phone calls !
The Cross trainer was delivered on the following Wednesday- and so far, fingers crossed, works well !
To be honest the rating on Product Review made me cautious, but in reading between the lines, I took a ch...Read more
ance, that a business that has been operating for 20 years must be doing somethings right ! I purchased on the understanding that any repairs required for the first 12 months would be covered and undertaken by a technician in my home, and the next 12 months would require return to base. If I have any problems I shall advise !2 comments
Mandy S.Just Fitness
Thank You. Appreciate your positive outlook on things and appreciate your encouraging feedback. Cheers!
and 2 years later.. all is still working well so I guess the proof was in that pudding :) if it dies tomorrow.. then what I got was good value for money... if it died 12 months ago I was a winner... it is all in how you look at things I guess :)
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CRAP AND PATHETIC SERVICE fake promises
i got a treadmill just few months ago at that time of sale [Name Removed] like the sales person told me that the product is covered under warranty for a year dont worry about any parts replacements if its broken or anythings happened to the machine it will be covered,
i called him as i had broken the safety of the machine which i could start the treadmill of,he transfering the call to service manager [Name Removed] who is highly unprofessional and very rude told me i cant do anything if you want the safety key u need to buy a new one,i was ann...Read more
1 comment
Mandy S.Just Fitness
Hi Nidhi, It would be nice of you to have mentioned that you called us and said you had lost the safety key. Just Fitness is not responsible for deliberate or undeliberate loss or mishandling of the e... Read more
quipment. Not just us, any vendor or retail organization would expect you to purchase a replacement part if it has been lost or misplaced. Such items are not covered under warranty. Then you changed the story to say that your treadmill never came with a safety key (important to mention you purchased your treadmill in July 2015 and this is your first contact with us in March 2016). Upon your call being forwarded to the service/parts department, you changed your statement once again to have broken the safety key and was asked by the service manager to please post back the broken item which you were unwilling to do which lead us to believe that your original statement about the item being lost was rather correct. You were quoted a price of $35 for a replacement key to be sent out to you which you were unwilling to pay for. We admit that the call was cut short after we asked you to speak nicely while you continued to use unethical tone against our employees.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Denisasked
Do you have new consoles on GRAND exercise bike mine has stopped working.
1 answer
Mandy S.Just Fitness
Hi Denis, Please contact our Service Dept. on 03 9465 8722 they will be able to assist you with your enquiry.
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Mandy S.Just Fitness
Your feedback is much appreciated.
Thank you