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- Verified customer
Mystery
In 2008 we sold our family home and placed the contents into Kent storage. In 2009 we arrived home, purchased a much smaller home and reclaimed our goods from storage. A number of cartons were cursorily inspected but because of lack of space they remained unpacked in the garage. In 2022 we purchased a much larger home, again using Kent Removals, and finally unpacked the entire complement of cartons. To our dismay and consternation there were no less than four paintings missing. They are not valuable but they were favourites of ours and wou...Read more
ld have fitted into our new home nicely. The only conclusion we can come to is that they were either stolen from our storage container whilst in the care of Kents, or they are still in storage somewhere in Kent's warehouse. However we will never know as all emails to Kent Removals requesting an explanation as to the fate of our missing paintings have been ignored. I recognise the difficulty with regard to the fact that it was ten years ago, however all relevant details pertaining to the 2008 storage were supplied, job number etc., even including the names of the men involved on the day. Despite this. this company apparently doesn’t have either the good manners or professionalism to respond to clients, and repeat clients at that.1 comment
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fair value
- 34 reviews
- Verified customer
Never again
An absolute nightmare. Negligent, uncaring, unprofessional.
Ruined my possession. Ruined my move. Accepted fault as it was blatant. Then they offered a $100 when I had paid for $15,000 worth of insurance. Disgusting.
1 comment
Kent R.Kent Removals & Storage
Hi,
Thank you for your feedback. At Kent we do pride ourselves in high customer service and satisfaction, which we failed to deliver to you on this occasion. To enable us to assist you better, could ... Read more
you please send through your move details along with your best contact number at [email protected]. And our Branch Manager will call you to rectify the issue. Again please accept our sincere apology.
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Steve D.Sydney, NSW
- Verified customer
OK, however forgot to bring packing materials for Kitchen as stated in agreement, and move ran a little over time
3 bedroom apartment with single garage moving to same suburb.
Crew arrived on time as agreed, however did not have any boxes or protective wrap suitable to pack kitchen (which was requested in my order). I then had to go and buy more boxes and bubble wrap and pack the kitchen myself.
KENT have since offered to reimburse me for the cost of additional boxes and bubble wrap. As the time blew out a little from quoted Kent have reimbursed for some of that time as well.
1 comment
Kent R.Kent Removals & Storage
Hi Steve,
Thank you for your feedback. At Kent, we do pride ourselves in delivering high standard customer services and satisfaction, we on this occasion we failed to deliver. I have passed your feed... Read more
back to our Branch Manager. We are sorry for the inconvenience caused. Thank you for using Kent Removals & Storage.Similar opinion? Write a review on ieatwords.com.au!
Find out how Kent Removals & Storage - Storage compares to other Furniture Removalists
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KellieSydney Surrounds, NSW
- 2 reviews
- Verified customer
Nightmare Moving Day
My family moved in March this year to the next suburb. When I contacted Kent they stated they could quote without coming to our property but I insisted they come over and have a walk around. We had had a number of other operators do the same and I wanted my comparisons to be relevant. We also had a few special items and I wanted our quote to reflect what we needed moving.
I had a man come and walk around our four-bedroom property. He spent a lot of time telling me how Kent was an international company with extremely high standards and that it ...Read more
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HelsPalmerston, NT
- 2 reviews
- 2 likes
- Verified customer
Very Friendly & Efficient Company
From wo to go everything went smoothly. From my first enquiry with the girl in the office to the quote, the uplift went without a hitch, the guys were friendly and efficient. We are storing for a year or so while we Silver Nomads, caravan this vast and beautiful continent of ours. The rates are very good and competitive compared to self storage. Some forgotten items need to be added, this apparently is not a problem. I would thoroughly recommend Kents Removal
2 comments
Very happy with the professionalism of this company. Our household goods are in storage and we will use Kent to move them when the time comes
Kent R.Kent Removals & Storage
Hi Hels,
Thank you for a fantastic review. Always delight to have a happy customer. The team will be thrilled to read your kind words. We hope you enjoy exploring the outback and beyond. Thank you again for using and recommending Kent Storage.... Read more
Nick, Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
- Verified customer
Poor communication
House, long distance, storage.
I had to chase for a delivery date to discover the container had been sitting in a yard in Sydney. No one contacted me to arrange delivery - pretty average for a top end price service. the guys that did the delivery were great, friendly and very helpful.
1 comment
Kent R.Kent Removals & Storage
Hi Ian,
Thank you for your feedback. At Kent, we do pride ourselves on excellent customer service and satisfaction, which we failed to deliver on this occasion. We do apologize for the inconvenience ... Read more
caused. Do let us know if we could be of any further help or you wish to discuss the matter further. Thank you again for choosing Kent Removals for your move.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
Joan HughesMid North Coast, NSW
- Verified customer
Excellent work.
Not a big move, but the move went smoothly, and on time.
Saved my sister a lot of stress, the furniture was to be put in storage for my son who is returning to Australia to live.
Job well done.
1 comment
Kent R.Kent Removals & Storage
Hi Joan,
Thank you for a great review. We are glad the move went smooth and happy with our storage services. Thank you for using Kent Removals and Storage.... Read more
Nick, Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
Susan PereiraSouth East Queensland, QLD
- Verified customer
Professional packers and movers
5 bedroom plus study very large house. The job was to pack, remove and store the goods of my house. The storage is for a year at least. The volume was 2 and a half containers
1 comment
Kent R.Kent Removals & Storage
Hi Susan,
Thank you for a fantastic review. Always a pleasure to have a happy customer. We are glad your packing and storing uplift went smooth. Thank you again for using Kent Removals and Storage.... Read more
Nick, Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
- Verified customer
Best option available for me
Storage of 2 Bedroom House, the team arrived 1/2 hour early and were very efficient and polite.
Took care of wrapping and packing all items, I have no worries with the storage.
1 comment
Kent R.Kent Removals & Storage
Hi Lea-anne,
Thank you for an awesome review. Always a delight to have a happy customer! Thank you for using Kent Storage. Do let us know if we could be of any further assistance.... Read more
Thank you. Nick, Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
The reviewer stated that an incentive was offered for this review
Find out how Kent Removals & Storage - Storage compares to other Furniture Removalists
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PhilSouth East Queensland, QLD
- 3 reviews
- 1 like
- Verified customer
Couldn't Fault the service...Best experience ..... totally stress free
I contacted other companies but none of them seemed interested in my move (a 3 bedroom house) until I called Sharon from Kent. From that first phone call to the packing done by Judy and Renee and the pickup guys Carl and Jamie just outstanding service, extremely professional. Emma would keep me updated and next steps. I was so stressed in dealing with the move, packing (every thing in the house including pantry), storage and delivery, but that soon disappeared when I spoke to the team. I paid for the Valet Packing service, I can't tell you...Read more
it's well worth the money. Talking about money the entire experience was extremely affordable something i was not expecting from a company like Kent.....I highly recommend you give them a call. When I read some of the low star rating comments I can only say that those customers may not have understood or ask all the right questions and should have spoken up earlier, its like eating the whole steak sandwich then complain it was not that good.1 comment
Kent R.Kent Removals & Storage
Hi Phil,
Thank you for a great review! The team will be thrilled to read your kind words. We are glad you are happy with the services Kent provided and your move went smooth. Hope you are all settled... Read more
-in at new house. Thank you for using and recommending Kent Removals and Storage.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kent Removals & Storage
- Verified customer
Dont entrust your possessions with Kent
Horrendous customer service from Kent and they take no responsibility for their faults. 3 bedroom house put into storage for 11 months and then moved to QLD. Two fridges were incorrectly stored by Kent with the doors closed which caused moisture and in turn mold to grow which ruined them. One week and 10+ calls with the only response being that someone would call me back which they never did. Now even though it was their actions that caused the fridges to be ruined, they hide behind a clause that we did not have the correct level of insurance. Even their own website says do not close the fridge doors whilst in storage. I would recommend using any other removal service over Kent.
1 comment
Kent R.Kent Removals & Storage
Hello Jason,
Thank you for your feedback. We at Kent, pride ourselves for high-quality service and customer satisfaction which on this occasion we failed to deliver. We do apologize for the inconveni... Read more
ence caused and to investigate the matter further, could I please trouble you supply us with your Removals Plan number. We will endeavour to get back to you on the feedback you have provided. Again, apologizes for the inconvenience caused. Looking forward to hearing from you. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Anita B.Sydney, NSW
- Verified customer
What a great service
Moving and having to store my furniture was a very daunting task for me. Thank goodness i found Kent. They made it so easy. Unlike others they offered a free onsite visit to establish my needs. Matt was terrific. He completely reassured me of the process and topped it off by a super cheap no obligation quote. Removal day arrived and the team of Clifford, Jacob and Ryan were fast, friendly and very efficient. They took very good care of my belongings. i was even impressed by the lovely Emily who rang to see how it all went and was i happy with the service. What a great team of people. I would happily recommend them to anyone.
1 comment
Kent R.Kent Removals & Storage
Hi Anita,
Thank you for a great review. Always a delight to have a happy customer. The team will be thrilled to read your kind words. Hope you are all settled in at the new place. Thank you for using and recommending Kent Removals and Storage.... Read more
Nick, Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Missing Items
We were moving a very short distance, but due to settlement dates not lining up our home contents had to go in to storage for 2 weeks. I noticed that when the container was being loaded up there were already items in there from another move. When the goods were returned to us two weeks later they had been moved to another container and now that we have started unpacking we have noticed items 'missing'. These include our TV, Apple TV, bases to 2 beds, a rug, cutlery and other kitchen items. I've been in daily contact with Kent and they been of no real help. And no, I did not take out insurance as it was such a short move I couldn't really see what could go wrong........
2 comments
Kent R.Kent Removals & Storage
Hello Evan,
Thank you for your feedback. We are sorry to hear that you had a bad experience using Kent Removals and Storage. I have forwarded your comments to our Branch Manager who should be in touc... Read more
h with you shortly. Again, sorry for the inconvenience caused. Thank you for using Kent Removals and Storage.As the per the above, there has been no resolution from Kent and no real attempt to fix the matter. Their opinion seems to be bad luck, these things happen. I wouldn't recommend them and I certainly would never use them again.
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- Verified customer
Do not hire
I'm disgusted in the way I've been treated, I have someone else's Belongings at my house I have contacted Kent countless times with no return calls. My house was damage and so was my belongings they broke my pot plants and glued them back together without telling me, also damaged the walls moving my furniture I to my house. My T.V. was laying flat in the sea container and now has lines through it, I'm missing a large framed picture and 1 box, I would assume that the person I shared the container with has my belongings as I have theirs and have ...Read more
been trying to get it returned for the last 2 weeks. I never received a delivery date and when asked why my fragile boxes was in poor condition and look like they were thrown around the removalists blamed it on the other team (who was also Kent).Similar opinion? Write a review on ieatwords.com.au!
MelissaCanberra
Wonderfully Caring experience
Kent went absolutely above and beyond what I’ve ever experienced. From the first text message after my online quote request, to the last minute of the removal team driving out, I was supported, informed and well cared for. I recommend Kent for any moving or storage needs.
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Excellent from Start to Finish
We needed to move back to our home in Brisbane from the Adelaide Hills and planned to take a driving holiday that meant there would be a gap of three plus weeks between Up lift and delivery to our home. This was no trouble to Kent's and the level of service was always at the very best level from the men who did the pick up to the guys who delivered our goods to the office staff who coordinated it all. Excellent work - well done and thank you all. It goes without saying we will use Kent again and recommend them to our friends and colleagues.
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S AlerFar North Queensland, QLD
- 4 reviews
Excellent service, very affordable
I recently had to find suitable storage for my fathers belongings and I was very relieved to find Kent storage. Kaitlyn was very prompt and professional in her service and contact with me. Kaitlyn and the removalist team really made this whole process so easy and stress free. I found Kent storage to be the most affordable with their storage facility options and that lightened my worry also as I am running on a tight budget so Kent storage really came to the table with all my needs. Excellent and professional service and so affordable. I highly recommend Kent Storage.
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Best removal service I have experienced.
The Kent team arrived right on time and were professional, friendly and efficient. We also had a number of valuable and fragile possessions that they managed with great care. Thoroughly recommended.
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- Verified customer
Excellent Service ....
I and my family recently migrated to Adelaide, Australia from Doha, Qatar. We lived in Doha all our lives, so we had a lot of personal household items. We shipped all our items via ship.
Kent Removals services assisted us to deliver the goods from port to our home. They took care of all the Terminal handling, customs clearance and quarantine. All our goods were delivered with in the timeframe as promised. I didn't even had to go to the port or their office. The whole process was very smooth and quick.
I am really impressed by their service.
Thank You Kent Removals & Storage :)
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Andrew GMelbourne
A job well done!
An all round smooth and professional service provided by Denis the packer and the removal team of Hayden, Mathew and Stuart. If and when I move in the future I will definitely call Kent first!
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Questions & Answers
marinacasked
Are you able to move my household contents from Kooralbyn to an Adelaide storage facility?
1 answer
Kent R.Kent Removals & Storage
Hello Marinac,
Thank you for contacting Kent Removals and Storage. We can certainly assist you with the move from Kooralbyn to Adelaide Storage Facility. Please call us on 1300 860 452 to enable us to assist you further. Thank you.
Nick,
Customer Care Team
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Kent R.Kent Removals & Storage
Hi,
Thank you for your feedback. At Kent we do pride ourselves in high customer service and satisfaction, which we failed to deliver to you on this occasion. To enable us to assist you better, could ... Read more
you please send through your move details along with your best contact number at [email protected]. And our Branch Manager will call you to rectify the issue.