Kitchen Design Victoria

There seems to be no ability for customers to hold Kitchen Design Victoria which also trades as MK Kitchens accountable for their admission of errors. I strongly suggest you read each review with discretion before you use this over promising, very busy, under performing company. Their conduct in the last 4 months is unconscionable. It’s is now over 6 months and we are still waiting for a kitchen door replacement due to 2 attempts to rectify its incorrectly manufactured size, twice they have manufactured the wrong size with 3 failed call outs to...Read more

Where to start...
The original measure for our wood & stone kitchen was wrong. Even when a third and fourth check measure were completed, they were still wrong. Wrong size doors were installed, house blinds were broken, fridges were damaged.
When the start date passed with no start, there was no apology.
There was a six week break in the middle of the install for no particular reason. A 1 month build time took 6 months of NO KITCHEN. Tradesmen didn’t turn up on time ( or at all) as they had either resigned or been let go. I was told by one of...Read more

It has taken 2 years to be able to write this review, to write factually what was the worst experience in my life. Our kitchen was ordered in July 2016 for November delivery and install. When it arrived half the doors were missing and the other half were the wrong ones meant for someone else. 3 months later we had doors delivered at the end of February. Within a week the paint chipped off every door. After many emails, phone calls too which no one replied or worse still said they would come and look at the doors but then didn't show wh...Read more

Had a terrible experience with this company, had the kitchen installed in early 2017.
After the sales process was signed off at that point everything went down hill.
Appointments always missed by trades people. Issues brought up with the owner who essentially told us not to write him our concerns because 'hes not going to read it don't bother emailing him' (those were his words)

Things were broken in the home by trades people - this was brought up to get fixed no one took ownership.
When something did not fit correctly it was always someo...Read more

So the measurements were done wrong initially. No big deal as there was a secondary measure anyway. After that nobody took us through the resulting plans. They email them to you and that's it. So unless you're in the building industry you're not going to pick up little problems. It all looked fine but when they start building, little inconsistencies show up.
There is nobody project managing the kitchen so you have to do it all yourself. All the tradies are separated from each other and each one seems to blame another or KDV. There isn't just ...Read more

We decided late last year that we needed a new kitchen. After talking to a lot (more than 10) of Kitchen companies, we finally decided to use Kitchen Design Victoria, as they seemed to be mid range in price, and the kitchens on their website looked nice. We should have known something was wrong with this company when the guy, who came around to our house to do a computer mock up of what our kitchen would look like, told us, after 3 1/2 hours that KDV CAN'T help us. We couldn't believe it. Eventually, at about 11.00pm we convinced him to change ...Read more

We engaged Kitchen Designs Victoria to replace our dated kitchen. The process was stressful and drawn out and has left me with a strong case of buyer regret. There is no doubt that the outcome is a great kitchen, but the angst and arguments to get it finished has permanently tarnished the end result for us. The high pressure sales pitch was probably the first hint that should have just walked away- but we didn’t.

So a review, first the positives: Paul got us a great price on the oven that we wanted, for which we are of course grateful – and ...Read more

Very friendly and knowledgeable designer. He worked with us well to make sure we knew exactly what we wanted. It was terrific to be able to see a rough design which looked so realistic. KDV are so flexible and we felt no pressure whatsoever to sign up. There was a special deal being offered at this time which involved signing up on the night. We couldn't do that without seeing an actual display of their kitchen and viewing their workmanship. They agreed to extend the offer for a week which allowed us the time to see their Kitchen display. As yo...Read more

Appalling service. I made a consultation booking, which they advised would take 2-3 hours and would provide design, measure, 3-D Modelling and Quote. Sounded really good. On the phone they said they had a 20% discount promotion running if you decided at the time of consultation to go ahead.

The Designer arrived and the very first thing he asked (before even discussing the kitchen) was "are you happy to sign up tonight". What! They hadn't even shown me what they could offer or even intimated a price! When I said no I had to wait until I ...Read more