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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Reviewer Photos & Videos
NicolaBrisbane
- Single
- Verified purchase
An excellent mattress
My mattress is a very comfy and supportive mattress it is also very durable. This is shown by the fact that I have had it for over 3 months. Don't change it.
1 comment
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Review collected in partnership with Koala
Rocco
- 2 reviews
- Single
- Verified purchase
Finally consistent sound sleep!
Being a subscriber to Choice magazine, I found Koala had the second highest score, only beaten by a mattress costing over $3000! There will be another purchased by this household shortly.
1 comment
Koala S.Koala
We're proud to be the number one mattress under $3000 :)
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Review collected in partnership with Koala
Fantastic! The best costumer service I have ever received. Thank you Koala, from the surprise discou
Fantastic! The best costumer service I have ever received. Thank you Koala, from the surprise discount at checkout I wasn't expecting, speedy delivery, minor hiccup with the courier sorted out efficiently (and resolved within an hour!) then a surprise box of goodies to say sorry for the courier hassle. The koala sponsorship and little cuddly koalas also warm fuzzies I wasn't expecting! Just amazing! The mattress' are great, supportive but still cosy. Thanks x
1 comment
Koala S.Koala
Thank you for sharing your experience with us Heidi! We strive to make every customer happy in any way we can. If there's anything else we can do just let us know :)
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- Single
- Verified purchase
We want more!!!
So we took the gamble, a bed that arrived in a box... seriously didn't expect it to be so comfortable, such a shame it was purchased for my daughter! We are most definitely buying again soon, and next time it's for us!!!!
2 comments
Koala S.Koala
Thanks for the support Penny! We'll even be releasing a whole new range of products soon :)
Actually, I need to change my review to TOTALLY DISSAPOINTED
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Review collected in partnership with Koala
HollySydney
- Single
- Verified purchase
We LOVE our 2 Koala Mattresses. They are simply the best product
The koala mattress is so comfortable and supportive and we could not be happier with this product. Its outstanding!! The mattress is so light to lift when changing sheets. The customer service is the best I have had with any other company.
1 comment
Koala S.Koala
Thank you so much Holly! We love hearing great all-rounder reviews like yours :)
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Review collected in partnership with Koala
- Single
- Verified purchase
This mattress is AWESOME!!
This is the best mattress I have ever slept on! Ordering it was so easy and the delivery very convenient and fast. I had a few questions about the company before I purchased, and the staff were readily available to answer these in a friendly way. It's comfortable, good for the environment, and good for me :)
1 comment
Koala S.Koala
Hi Ella, thank you for sharing your experience with our Customer Service team, and our entire process :) Sweet dreams!
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Review collected in partnership with Koala
- Single
- Verified purchase
Best sleep we've ever had!!
It really is the most amazing mattress - we only bought a single mattress, but we've all had turns sleeping on it and now plan to replace all of our mattresses
1 comment
Koala S.Koala
Hi Mishele, thanks for this feedback! Did you know you can use our code GUMLEAF for $100? When buying more mattresses, you can apply this code on each transaction so thats $100 off each mattress!
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Review collected in partnership with Koala
BevByron Bay
Much better than old mattress
Purchased my Koala mattress at the end of February 2017. Have had no trouble at all with it, and am sleeping very comfortably thank you! The guys who started this are locals from my area (Northern NSW) and I am happy to support them. Good service & good communication. I am still within my '120 days' trial I guess, but I won't be sending the mattress back... no complaints at all!
1 comment
Koala S.Koala
Hi Bev, thanks a lot mate! We're so happy you're still loving your Koala mattress :)
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- Single
- Verified purchase
Incredible
First time online buyer of a mattress. Previously always went into a speciality shop. Am so pleased. The Koala mattress is extremely comfortable, soft yet supportive. Easy set up, straightforward ordering process and a bonus extremely cute Koala teddy!! What's not to love?
1 comment
Koala S.Koala
Hi Gen,
Thanks for this great feedback! We love knowing that Australians everywhere just like you are having sweet dreams on their Koala mattress :)
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joseHobart, TAS
- 8 reviews
- 3 likes
- Single
- Verified purchase
Comfortable, cheap, great service.
I find Koala mattress tp be excellent so far. Cheap for the product, love the service. The 100 day return is a great feature too. Durability - too soon to say.
1 comment
Koala S.Koala
Hi Jose, thank you for this great feedback! We're able to cut costs as we deliver straight to the customer - we cut out the middle man which means no showroom or big commission. We also actually offer a 120 day trial, not 100 days. Woo :)
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Review collected in partnership with Koala
- Single
- Verified purchase
So good I have to set my alarm earlier!
This mattress has a sinking in feeling to lay on but is very supportive of my back and hips. It has kept me cool. It is easily manuevrable also. I have had good sound sleeps since purchase.
1 comment
Koala S.Koala
Hi Lyn, thanks for the great feedback! Sweet dreams :)
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Review collected in partnership with Koala
Fantastic mattress and incredible value
Extremely happy with the Koala mattress - it is all that was advertised and more. Extremely comfortable and very high quality. Plus It has to be the easiest way to purchase a mattress with great service and easy delivery. Mattress stays cool to sleep in - so much better than my old mattress which was latex and would heat up which is so unhealthy and uncomfortable.
1 comment
Koala S.Koala
Thank you for this great feedback! The koala mattress doesn't use latex, but our proprietary blend of polyurethane foams that are designed to cope with the Australian summer. Did you know that during ... Read more
testing our foam was shown to be 20% cooler than latex and memory foam. How cool is that :)Similar opinion? Write a review on ieatwords.com.au!
SarahjtWollongong, NSW
- 8 reviews
- 2 likes
Comfy and delivered promptly
Bought a single mattress for my son. I have slept on it twice and found it very comfortable. It's medium in the firmness. I normally sleep on a sleep number mattress and it's very comparable in support and comfort. It comes in a box and I dragged it upstairs and installed it very easily. I've heard they can be hot but I haven't found it to be.
1 comment
Koala S.Koala
Hi Sarah, thank you for sharing your positive experience with us!
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- Single
- Verified purchase
Speedy sleepy
Extremely fast delivery
Very supportive
Can withstand childrens jumping/acrobatic antics
Easy for a parent to sneak out of (great no disturbance, even in single size)
Cute marketing (toys, koala adoption)
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Review collected in partnership with Koala
ConsumerCanberra
- 14 reviews
- 7 likes
- Single
- Verified purchase
Great service, shame about lack of options
I purchased a single mattress from Koala and was very impressed with the speedy delivery (about 3 hours from the time I placed my order), to the customer service. I was especially happy as I received 3 notifications to let me know that the mattress was on the way, nearly here and, of course, once it had arrived. The mattress seems like good quality and my 3 year old son loves it, however when I slept on it I didn't feel like it gave me the support I needed. I rang to see if they have a firmer option but unfortunately they only have the one stan...Read more
dard firmness. Overall very happy with the customer service and would buy again if they start having more options. Oh I also love the fact that you support actual Koalas by purchasing a mattress from them!1 comment
Koala S.Koala
Thank you for this feedback on our delivery, and on our mattress! I will pass this feedback on other firmness options to our Product Development team :)
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JohnMelbourne
- Single
- Verified purchase
Super fast service and delivery, comfy mattress
We've ordered 2 single mattresses for our kids about a month ago. They find the mattress very comfortable, no complaints :-) Delivery and was next day and the whole process was easy and smooth.
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Review collected in partnership with Koala
QuillAU
- Single
- Verified purchase
Love my new mattress!
Extremely comfortable and supportive. Was very easy to order, fast delivery even in holidays. Fits my bed exactly, very easy to fit and change sheets, has a very comfortable top which is cool in summer, and I think will paradoxically also be cosy in winter.
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Review collected in partnership with Koala
Becca HenrySydney
- 2 reviews
- 2 likes
- Single
- Verified purchase
Quality and comfortable australian product
We own 2 single mattresses bought for the kids bunks first purchased in Dec 2016 so good we went back for a second jan 2017.
Kids have been sleeping through in this crazy Sydney heat. The mattresses are firm, supportive and very comfortable.
We wanted an Australian product that would support the kids as they grow rather than imported throw away for a few years. Very, very happy with our decision.
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ActiveInvestorSydney
- 6 reviews
- 20 likes
- Single
- Verified purchase
Hip pain gone!
The process was easy, quick and delivered exactly on time. Once out of the box the bed was very comfy and immediately I noticed my hip pain was gone. NB Very happy to also that we could try for 120 days - didn't need it however as we tried for 2 weeks then threw our old mattress out as we knew we were never going back!.
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Review collected in partnership with Koala
Jamie
- 2 reviews
- Single
- Verified purchase
Great mattress
Great service and mattress the most comfortable we ever had best night sleep and it's like sleeping on a cloud arrived very fast and unbelievable how small the box it came in didn't think it was right when it came the best thing I got
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Review collected in partnership with Koala
Questions & Answers
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Koala S.Koala
Thank you Nicola for this amazing feedback! :)