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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Reviewer Photos & Videos
MarAspley
Very comfortable.
I got two single mattresses for my children. They say they love sleeping in their new beds. The whole process was very easy and everyone was very pleasant. The mattresses are quite firm to lay on but relaxing at the same time. I love putting my head down on them when reading books. Very comfortable and we are happy with the purchase. Thank you Koala.
1 comment
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Love it
Fantastic mattress, great customer service, very happy so far.
Delivery excellent, glad zip pay was available. Got a discount for using their website so that was fantastic as well. thanks
1 comment
Koala S.Koala
Really happy you love the mattress Rox :)
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Beds r tuff to findMelbourne
- Single
- Verified purchase
May not consider again
We ordered a Koala late last year for our mother and the first month she didn't have any problems with it, so we ordered another with the Christmas sale. Soon after, she complained about the over heating and how the bed began sagging. When we went over to check, not only did we find that it had a dent deeper than 20 millimeters, but the staining that was showing on the mattress cover was really prevalent on the latex itself when we removed the cover.
We filed the complaint and got our refund, but communication with customer service was prett...Read more
y slow. We were in contact via email to organise date and time of pick up and it wasted almost two days of mine just waiting for the courier (a third-party) to come. Had to call them to check the location of the courier and was told they couldn't get in contact with them after they called back. This was also a problem when they dropped off the second bed we ordered. While it did make it within the 4-hour time slot they provided, the poor courier delivery person was obviously exhausted from the heat and other deliveries. Because the couriers are a third-party, communication and organisation with them obviously needs to improve if they're not going to adopt their own couriers. The second one we ordered has been doing fine. Hopefully it lasts the warranty this time.1 comment
Koala S.Koala
Thank you for your feedback! We are always looking for new ways to improve our deliveries, and communication with our courier companies. We've actually hired more logistics staff to help improve our processes :)
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grannymay
- 4 reviews
- Single
- Verified purchase
My tenant's words: "totally awesome".
I bought a Koala Mattress for my tenant as I wanted a comfortable, durable mattress that wouldn't cost the earth. Her assessment "totally awesome!"
Delivery time was rapid and accurate. Great product. Great service
1 comment
Koala S.Koala
So happy she loves it!
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Review collected in partnership with Koala
- Single
- Verified purchase
Amazing mattress
We bought the mattress for my 3yr old son as it was cheaper and had good reviews my son used to be a frequent waker and now sleeps through the night completely. We have also tried the mattress and love it and are now saving to get our own king size. So so comfortable can’t recommend highly enough.
1 comment
Koala S.Koala
Hi Alana, thank you so much for your support :)
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Review collected in partnership with Koala
- Single
- Verified purchase
Easy shop. Easy delivery. Easy sleep.
Thank you Koala for providing a maximum comfort mattress with minimum discomfort shopping and delivery. The surprise in the box was a bonus! After only three sleeps I look forward to many more. If ever I need another mattress will look for Koala.
1 comment
Koala S.Koala
Thank you Anne for your feedback :)
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Review collected in partnership with Koala
- Single
- Verified purchase
since using the mattress, my back problem has eased.
Although I have only had the mattress for a few weeks I find it very comfortable and supportive, conducive to a good night's sleep.
The mattress maintains its shape, while mattresses I have slept on in the past have developed a severe dent with body weight.(80kgs)
1 comment
Koala S.Koala
That's great to hear Gareth!
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Review collected in partnership with Koala
- Single
- Verified purchase
3 Koalas in the house!
Three teenage boys, three Koala mattresses. They absolutely love them and are getting the best sleep. The mattresses were delivered ridiculously quickly and are incredibly comfortable. I wouldn't buy anything else.
1 comment
Koala S.Koala
Woo thank you for your support Paula :)
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SoheliSydney
- Single
- Verified purchase
Well beyond expectations
While this was purchased for a guest room I have afternoon naps on it. I have a serious back problem so need a very supportive bed. The Koala is fairly soft on the edges but fantastically supportive to sleep on. I can't comment on durability yet as it has not had a lot of use so far.
I was astounded by Koala's customer service. I ordered it at around 2am and it arrived around 10am!
1 comment
Koala S.Koala
Thank you for sharing your great feedback Soheli :)
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- Single
- Verified purchase
Like being held by a dozen well trained masseuses
Manages to be the perfect balance between firm and soft. The material is nice and cushiony, and the whole bed set (pillows, sheets, mattress) gives the best night sleep.
Would advise against cats sleeping on it as the kneeding isn’t great for keeping the mattress in good nick ;)
1 comment
Koala S.Koala
Thank you for sharing your great feedback Nora :)
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Super quick delivery and comfortable mattress
I needed a new mattress for my daughter. I was doing some research and found this product online, the reviews were good so ordered it. I ordered at lunchtime and it arrived that evening. And it is really comfortable. Couldn't be happier.
1 comment
Koala S.Koala
Thanks for your feedback Dee!
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TrishAU
- 3 reviews
- 3 likes
Single mattress
Only a few months old sagged where I lay and where I sit to get on it. I tried turning and flipping it but the same thing happened. 750.00 dollars for a few months? Don't recommend it.
2 comments
Koala S.Koala
Hi Trish, this sounds like a manufacturing fault! Just email photos to [email protected] and we can pick up the faulty mattress, and send you a brand new one!
Thank you koala have sent a replacement mattress hopefully problem solved
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ShereeMelbourne
- Single
- Verified purchase
FANTASTIC!!!!!
Purchased for my son but now want it for myself! It is so comfortable, not too soft or too firm. Buying it was super quick and easy, communication between Koala and myself was fantastic. Will definitely recommend to friends and family. Thank you!
1 comment
Koala S.Koala
Thank you Sheree for sharing your feedback :)
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- Single
- Verified purchase
Cloud 9
What an excellent surprise!
Ordered at 2pm received at 6pm same day.
The mattress is perfectly supportive and has improved my life.
The quality of product and service has been excellent.
I highly recommend Koala Mattresses for anyone looking to improve their sleep.
10 out of 10 from me!
1 comment
Koala S.Koala
Thank you Greg for sharing your experience :)
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ShreeBrisbane
- Single
- Verified purchase
Just perfect...
This is so perfect. Its like a dream mattress. Thanks to Koala mattress to create such a wonder. I will always select Koala for mattresses. My kids love the mattress and the small Koala gifted. Thanks
1 comment
Koala S.Koala
Aw we're happy to hear this feedback Shree :)
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Find out how Koala Mattress Single compares to other Mattresses
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Bekadelaide
- 2 reviews
Amazing delivery turnaround
Have only had mattress 2 weeks. So far, so good. My husband has been road testing the single and if he's happy we are going to move that mattress onto one of the kids and get a king for ourselves. To me there is not risk - you have 100 days to roadtest the mattress. That is absolutely AMAZING. Fantastic value for money and ticks all the boxes in relation to material sourcing and production so will suit the most savvy, enviro concerned value for money buyer! I ordered this mattress at 11pm and it was on my doorstep at 10am next day - incredible! So people no downside as far as I can see it. Get on it - why wouldn't you?
1 comment
Koala S.Koala
Thank you Bek for sharing your whole experience, and we hope your husband loves it so your whole house will be full of happy koalas! Best of all - it's actually a 120 day trial not 100 :)
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- Single
- Verified purchase
Best night sleep in years
I'm so pleased with my new Koala mattress. It's so comfortable & supportive. I've only had it for two weeks, but I've been having the best sleep I've had in years. I highly recommend that you give one a try. You've got nothing to lose!
1 comment
Koala S.Koala
Thanks for this recommendation Geoff! :)
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The perfect mattress!!
Since getting my Koala mattress I have had excellent nights of sleep after years of troubled sleep and the bonus is that the mattress supports me so well that a lot of my arthritic aches in my legs have disappeared. Am over the moon with the change it has made to my life. Thank you to Koala
1 comment
Koala S.Koala
We're so happy to hear your arthritis aches have disappeared! Sweet dreams :)
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MakoBateau Bay
Value for money
Was looking to spend 2k on decent mattress. As a paraplegic i need comfort and pressure sore relief. This does that very well.
Will get another one for second bed
1 comment
Koala S.Koala
Thank you so much for sharing your experience with our mattress! Sweet dreams :)
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DodzeeSydney Surrounds, NSW
- 30 reviews
- Single
- Verified purchase
The Best Mattress money can buy
After 71 years sleeping on mattresses you come to know which one is bad and which is comfortable, and I would say for sure and from experience that Koala mattress is ONE of the best mattresses in the market.
One of the positive things is that it has its own protector that can be removed for washing plus price wise it is the best.
Must not forget that my mattress came with its own Koala stuff toy which is an addition to the value.
ONE last thing it is Australia made ... ozee ozee ozee oi oi oi
Purchased in January 2021.
2 comments
Koala S.Koala
Haha we love your Aussie spirit! Thank you for supporting our business :)
you are most welcome and this is the least we can do to support our Australian product and look after the country that is looking after us ..... Karma
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Review collected in partnership with Koala
Questions & Answers
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Koala S.Koala
Thanks Mar!