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Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.



Reviews

4.8

85 reviews
5
(76)
4
(5)
3
(2)
2
(1)
1
(1)
  • Value for Money
    4.7 (13)
  • Sleeping Position
    • Side (6)
    • Back (2)
    • Front (2)
  • Adjustment Period
    • Days (11)
    • Weeks (1)
  • Pre-existing Neck / Back Issues Yes (58%) · No (42%)
  • Caused Discomfort Yes (0%) · No (100%)
  • Heat Retention Yes (8%) · No (92%)
  • Sagging Yes (8%) · No (92%)
  • Perceived Firmness
    • Medium (9)
    • Soft (3)
    • Hard (1)
  • Customer Service
    4.8 (13)
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Tony virtanen

Tony virtanenGreater Melbourne (Inner), VIC

Has improved my sleep

published

My body has noticed a good difference .The mattress shape so far is good .
Quilty of sleep is excellent.
Don’t wake up as stiff as I did with the older mattress .

Purchased in January 2021 for $640.00.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Soft
See all answers
1 comment
Koala
Koala S.Koala
Malcolm D.

Malcolm D.Perth, WA

Comfy

published

Have had the mattress for a week and it is so comfortable. Waking up feeling a lot more rested. I would recommend the mattresses to anyone. Easy to order, got a great deal and delivered right on time.

Purchased in February 2021 at online for $600.00.



Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Hard
See all answers
1 comment
Koala
Koala S.Koala
Lili

LiliGreater Melbourne (Outer), VIC

My son loves his koala bed . He is sleeping so much better in it .

published

Improved Deep sleeping and back pain
Comfortable, firm and easy to clean with its cover. It was great that it was delivered at the door and the company took my old mattress . Very impressed

Purchased in January 2021 for $600.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

We are glad your son loves his mattress :)

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Koala fan

Koala fanMetropolitan Adelaide, SA

Love a mattress with no springs, nothing hurts any more

published

Love koala mattresses as - no springs! I've managed for a while with an odd assortment of mattresses including one that had springs that I could feel if I knelt on it - ouch! Now I'm addicted to a mattress without springs, didn't know it was possible before. Love my koala mattress and my body no longer aches

Purchased in October 2021 for $650.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Soft
See all answers
1 comment
Koala
Koala S.Koala

Haha this is the best - thank you :-)

Great mattress

published

Bought a Koala mattress 2 years ago. Its comfortable and has maintained its shape and firmness. This time our other child needed a new mattress. I called up Koala mattress.

Purchased in October 2021.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Great to hear!

Big H

Big HMelbourne

  • 2 reviews
  • 1 like

Best Sleep I've ever seen

published

Brought this for my 11year old son who unfortunately suffers from a rare skin condition. In the past he would wake all sweating and over heat. Now all that's gone and I struggle to wake him for school. Couldn't be happier.
Happy child = Happy parent

Purchased in October 2021 for $650.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Soft
See all answers
1 comment
Koala
Koala S.Koala

Ahhh awesome!!!

Rahil J

Rahil JGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Start sinking in the middle after a year

published

In the beginning I loved it but after a year i noticed that it is sinking in the middle. It is been now 2.5 year and it sagged almost 1.5 to 2 cm. i have been rotating it regularly and I only weight 70 kg. it is very noticeable when I sleep.

Purchased in January 2021.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging Yes
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Absolutely loving it!

published

We bought a single for my daughter and It is SO comfortable! The delivery time was so quick! It feels really supportive and comfortable and I would highly recommend them!

Purchased in July 2021.

Customer Service
Value for Money
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
Lesley Burgess

Lesley BurgessSydney, NSW

This mattress has changed my life.

published

I am 85years old & have arthritis of back, knees & woke every morning with a stiff,sore neck.
The first night of sleeping on my Koala mattress I had such a great sleep being supported in the painful areas & woke without a sore neck or being woken through the night with pain & not getting back to sleep again. My sleep has improved dramatically as has back & knee pain.

Purchased in June 2021 at Ecosa V Koala.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
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Gdsmith

GdsmithPerth, WA

  • 2 reviews

My son sleeps so much better!

published

My son (Aged 12) had neck issues and we would often be at the chiro - but we have not been since we received the new mattress. He now WANTS to go to the bed. A great supportive mattress.

Purchased in March 2021 for $650.00.

Customer Service
Value for Money
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

That's great news! Thanks for sharing!

Sjar

SjarIllawarra, NSW

My son loves his new bed.

published

Quite a firm mattress but soft enough for my son, he loves his new bed. A little problem with delivery but the customer service team were excellent and went above and beyond to rectify the situation.

Purchased in February 2021.

Customer Service
Value for Money
Adjustment PeriodDays
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Thanks, Sjar!

Jim N

Jim NSydney, NSW

best sleep in years

published

I use a CPAP machine to help me sleep plus I have a sore back. I have multiple health issue and am 78 years old. The first night on my koala mattress I had the best sleep I have had in years. I usually wake several times a night and have difficulty going back to sleep. Since my purchase of a koala mattress my sleep patterns have improved 100% and my back pain has reduced

Purchased in January 2021 for $750.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
See all answers
1 comment
Koala
Koala S.Koala

Hi Jim,
We're so happy to hear that Koala has helped alleviate some of your back pain and has improved your sleep. Thanks so much for letting us know.
Sweet dreams

Vinit

VinitBrisbane

Perfect mattress for me

published

It’s very comfortable. Enjoying my sleep. I was suffering from pain while sleep but now I feeling good. Skin feel very relaxing with this. Materials looks gonna be for many years.

Date PurchasedOct 2018
1 comment
Koala
Koala S.Koala

Thanks for the great review Vinit

Absolutely love the koala mattress!

published

My kids love their koala single mattresses! They are very supportive, without being too firm or hard. They still have a lovely soft lush feel to them. Quality is great. The zip off cover is fantastic. Very happy with our purchase and will be upgrading our queen mattress to a koala when the time comes!

Date PurchasedSep 2018
1 comment
Koala
Koala S.Koala

Hi Tegan! Thanks so much for taking the time to comment, glad to hear your kids are loving their mattresses. My 3 boys sleep so well on theirs too. Genevieve

Lyonsafari

LyonsafariCooktown

Bellissimo

published

The whole Koala experience from ordering to blissful sleep has been excellent. I bought this mattress for my husband who has health issues. He hasn’t slept so well in years. we live in an isolated area & the convenience of free shipping in a box is perfect. I also love that each purchase sponsors a koala

Date PurchasedSep 2018
1 comment
Koala
Koala S.Koala

Hey Lyonsafari, thanks so much for taking the time to write to us, its fantastic to hear that your husband is sleeping well now. We love supporting Koalas too, its part of what makes us great.

Mattresses

Find out how Koala Mattress Single compares to other Mattresses

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Upgrade my sleeping experience

published

Very comfortable and no hussle in doing the purchase nor picking on type of the mattress as they have universal firmness which is really suitable for my needs.
Appreciate their offer for free trial return as well which I didnt use as its too good to return.

Date PurchasedApr 2018

It is great

published

I have only been sleeping on my mattress for a few weeks but the best decision I ever made so comfortable and supportive .It is so easy to make as it is not really hard to left ..

Date PurchasedJun 2018
1 comment
Koala
Koala S.Koala

Glad you're loving it Madge!

Smell

published

If I’d had the option I wouldn’t have rated the mattress yet as still deciding based on the smell. Purchased koala singles for my kids about 5 nights ago, smell is finally starting to fade but still very strong when you smell under the bed. I’m not going to put bicarb on it or muck with it, will just wait. How long has it taken others to get rid of the dreadful smell? Should be given warning that it’s that strong. I felt sick after putting my kids to bed and they had to sleep on it all night! Very heavy to lift upstairs. Impressive delivery timing. Mattresses look good otherwise. Great that it’s eco friendly and aust made. Good on you guys!

Date PurchasedJul 2018
2 comments
Koala
Koala S.Koala
Koala user
Koala user

Smell has ALMOST gone now but it’s taken this long, 3 months and plenty of airing. My suggestion to customers is don’t expect to have your kids sleep on it as soon as you buy it but air it as much as you can top and bottom.

Great Quality Mattress

published

The customer care and efficiency of delivery even to a regional area was great. We purchased the mattress as a bed for our toddler. It’s really comfortable and easy to clean. The only downside is that when the room is closed up for a period of time (i.e. away for the weekend), the latex smell is still quite strong, it lessens after the room is aired. I will definitely purchase a second mattress for our other child and would not hesitate to replace pur mattress with a Koala one when the time comes.

Date PurchasedDec 2017
1 comment
Koala
Koala S.Koala

Hi Laura! Thanks for your feedback! Our mattresses don't contain any latex, but please let us know if you're still having any issues with the smell or anything.

Review collected in partnership with Koala

Love my koala

published

The mattress is nice and firm (a little bouncy) and light in weight. I love the single, I'd like to buy the queen and see how it compares. My only slight criticism is I'd love a different zip cover, or the ability to buy different ones from koala

Date PurchasedFeb 2017
1 comment
Koala
Koala S.Koala

Thanks for your feedback Kellie! We'll take that into consideration :)

Review collected in partnership with Koala

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