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Kogan Agora KALED473DSMTZA (47") Questions & Answers
22 questions from our users
Suthoasked
i can not find a firmware update for my KALED49KU8000SZC
can i use the 55" firmware KALED55KU8000SZC ?
this so frustrating - Tv goes to Loading screen 45 seconds then turns off back to standby, any other suggestions
No answers
Richard S.asked
tv remote code
No answers
Sam Masked
Hi
What file do I download to reboot my 47"TV? As the screen just has Kogan on it and will not load
regards
No answers
Ankiasked
Upgrade Kogan tv 65 inc successfully but stuck on reset what I will do
1 answer
Ross x.Kogan
Hi, thank you for your question.
Please continue to respond to the emails you have been receiving from our Help Desk for technical and warranty support and we will be happy to assist you in resolving this issue.
Jessicao Aasked
Where can I download firmware for 47?
1 answer
Ross x.Kogan
Hi Jessica, thank you for your question.
For assistance downloading the firmware file for your TV, please contact our Help Desk for assistance here: https://www.kogan.com/au/help/
Bruce Dasked
When I turn my kogan 48" led tv off by power switch it wont come back on for 24 hrs or more then suddenly it comes good and I can turn it on again. If I just leave it on standby and use remote to operate it there is no problem. Unfortunately I am in the habit of turning televisions off at the power switch. How can this problem be fixed??
1 answer
Ross x.Kogan
Hi Bruce, thank you for your question.
From your description, it sounds as those there may be an issue with your TV's internal components, which may require repairs to fix. Please contact our Help Desk for technical assistance here: https://www.kogan.com/au/help/
Markasked
Tv power light comes on but nothing on the screen just black. Any ideas?
Qanieasked
i upgraded my kogan agora smart tv,then after turned itself off did not turn on and now my tv do not show anything please help me thanks
No answers
Yiska Dasked
Why if i use youtube and it say "there is error for networking 410" and i tried to update the youtube but the youtube looks freeze on the screen. Why should i do to use youtube?
No answers
Lawrence Vasked
When trying to do a firmware update it freezes at 2%, i have tried multiple usbs all formatted in fat32, ive tried power cycles and also different usb ports. Still no luck
No answers
Chrisasked
I have an issue where the TV is rebooting and getting stuck on the white kogan loading screen.
I have done a factory reset and power cycle as per you help website.
I tried to call your help line 1300304292 but I stay on hold for a while then it gets disconnected.
What can I do?
1 answer
Ross x.Kogan
Hi Chris, apologies for the issues you're experiencing. We'd recommend trying a firmware upgrade to see if this resolves the issue. Please double-check that your TV product code is 'KALED473DSMTZA'
Please see the following link for the step by step instructions showing how to upgrade your TV firmware:
http://www.kogan.com/au/help/kaled473dsmtza-tv-firmware-upgrade/
kenasked
cannot start tv, smart tv loading on screen all the time will not boot? Any help?
kaled55uhdzb
1 answer
Ross x.Kogan
Hi Ken,
Sorry to hear about the issues. We'd recommend giving the firmware update a try. Please see the instructions in the link below:
https://www.kogan.com/au/help/kaled55uhdzb-tv-firmware-upgrade/
Please double-check that your TV product code is 'KALED55UHDZB' as installing the wrong firmware can cause issues.
If the issue persists, please get in touch with our support team at
Juli4casked
My Kogan 47 inch smart TV won't load pass smart TV loading. I tried to upload the firmware it says upload failed any help?
1 answer
Ross x.Kogan
Hi,
Thanks for your question and we're sorry to hear of those issues.
There are a couple of reasons a firmware update might fail, to work through the possible issues it would be best if we can troubleshoot via our help centre.
You can contact us by phone (1300 304 292) or online (https://www.kogan.com/au/help/question/new/complete_question/support), or if you'd like to advise your order number we can arrange someone to get in touch.
Philasked
Similar to other on this page, my 47" KALED473DSMTZA was reboot by itself and is not stuck on the loading page. I have downloaded and tried to install the firmware but it gets stuck on 2%. Is there a fix?
1 answer
Ross x.Kogan
Hi Phil,
Thank you for your question and we're sorry to hear you're experiencing these issues.
If the firmware update isn't going through, you can try a power cycle prior to giving it another shot: https://www.kogan.com/au/help/power-cycles-can-fix-many-minor-issues-tvs-how-can-i-perform-one/
As well as that, we recommend downloading the firmware update file again, just in case it's become corrupted in downloading.
If the issues persist, please get in touch with our Support team so we can work through the issue, you can call on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
WJRasked
epg stopped working. Any help?
1 answer
Ross x.Kogan
Hi,
Thanks for your question and we're sorry to hear you're experiencing an issue with the TV.
The first thing to try would be a "power cycle": simply switch it off at the hard power switch or at the wall and turn it back on after 15 minutes. This usually puts most software bugs right.
If it persists, you can double-check the product number from the sticker on the back (if it's not KALED473DSMTZA exactly, the following link won't be the right one) and try a firmware upgrade: https://www.kogan.com/au/help/kaled473dsmtza-tv-firmware-upgrade/
If you have any concerns or further issues at all, the best choice would be to contact our Support team so we can sort it out. You can call 1300 304 292 or submit an inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/
Sallyasked
Followed the instructions from Kogan website i.e. downloaded the firmware upgrade to usb. Inserted usb into usb 1 and pressed volume button continually while pressing master power switch until blue screen appeared. All seemed to be going well until it stopped at search usb storage (or stoage - the word on the screen). Assistance needed!
1 answer
Ross x.Kogan
Hi Sally,
Thank you for contacting us and I'm sorry to hear of this issue.
Would you be able to let us know your order number or reference number if you've had any correspondence with our customer care team?
This will let us look into the matter and sort out the best resolution for you.
Looking forward to hearing from you.
Jamie-leeasked
Hey our Kogan smart tv turns on and stays on the white screen with Kogan written on it what can we do to fix this
1 answer
Ross x.Kogan
Hi Jamie-lee,
Thanks for your question! We're sorry to hear about the problem that you're having with your TV.
Please contact our Support Team who will be able to assist you with troubleshooting the issue.
We can be contacted on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
maddieasked
My t.v keeps rebooting itself.. it loads without going to the home screen then turns off and loads the channel with no sound then turns off and loads again and tell me launcher has stoped working and reloads again and again etc etc takes anywhere from 30minutes to 1hr to load to be able to watch... how can i fix this issue? its very frustrating.
4 answers
i have same issue with same tv model and its very frustrating. Please you have found solution to the problem kindly share with me at [email protected]. thank you
https://www.youtube.com/watch?v=_WCZnNTpUj0 this helped me ...it can help you too
Ross x.Kogan
Hi Maddie,
Thanks for your question!
If you're still experiencing issues, don't hesitate to contact our support team for assistance on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
Kamalasked
My TV won't actually do anything. I get the initial display saying "smart tv loading" but then it just goes back to a white screen with the "kogan" logo. It does this back and forth from one screen to the next but nothing more. Any suggestions?
9 answers
Ross x.Kogan
Hi Kamal,
Thanks for your question!
Please contact our Support team for assistance with the issue you have encountered with your TV.
We can be contacted on 1300 304 292 or at the link below:
https://www.kogan.com/au/help/question/new/
Was this resolved Kamal? Because more is doing the same thing.
My tv is doing the same!
vineela.vhasked
Does this have a bluetooth? ?
2 answers
My 47" Kogan 3D TV has no built in bluetooth. It has built in wireless but it is not great as video clips from the internet stop/start constantly as they try to catch up.
Ross x.Kogan
Hi,
Thanks for your question.
At this stage, none of the Smart TV's in our range have Bluetooth.
If you've got any other questions, don't hesitate to contact on 1300 304 292 and we'll be happy to assist you.
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