Bought this tv dec 2018. Only having trouble with the remote now but after searching the Kogan website for a replacement and asking their help desk I feel like I’ve been given the runaround. Apparently they have a remote suitable for the tv model I have but it’s not on their website? I have to send them my details so they can invoice me (which I have) and send me the replacement but apparently they can’t send me a picture or description of what exactly I’m paying for??
My biggest issue is I can’t locate the control panel on the actual tv unit itself! And the help desk can’t help !! Faulty product for sure! The user manual says it’s at the back of the tv to which it is not - I’ve even sent photos of the unit to the help desk to which they say the manual is not for every model and the control panel is at the bottom of the tv - again to which it’s not! I have a power on and off button but that’s it! Anyone else gave this issue or know where the control panel is on the actual tv unit!?