Macros
- macros.com.au
- ✓ Verified company
1,276 reviews · Statistics
- See all reviewer photos
- Yes, but have not reached my goal weight yet (3)
- Yes, I have exceeded my goal weight (1)
- My weight has stayed the same (19)
- I have gained weight (5)
Reviews
Disappointing customer service
I cancelled my subscription as it no longer fit my requirements, due to site changes the cancellation did not go through and I was charged for another week and they will not refund for their website error
Meals are very small as well
Unreliable, terrible customer service
I use this service for the last 3 months. Some of the meals are good, many are inedible. The reason I stopped using the service was that they repeatedly sent the wrong order to me. And every week made me go though prolonged process of email and exchanging photos to prove they had indeed sent the wrong meals, again! Every week. The order was wrong. Every week they asked for photos and there was a drawn out email exchange. They they would give me store credit. No apology.
I would not recommend Macros. Wasted so much of my time. The reason I started the service was because I'm very busy and they just waste your time. A nightmare.
An Alternative View
We thought we give MACROS a go when they said new customers would be given $20 discounts over 4 weeks for meals purchased. We left MACROS after just 2 weeks. Had problems from week one when a purchased meal was omitted. Despite requests for clarification, their responses were not clear. In Week 2, we purchased the 10 requisite meals but were given credit only for the Week 1 missed meal. The promised ongoing discount was absent. Queried again their accounting process, but their initial reply made no sense. The lack of respect & courtesy was
... Read moreapparent when two further emails requesting clarification went unanswered. Maybe the advertised discount was never intended to be given? We are still owed the promised credit. This lack of integrity has left a bad taste in the mouth – not that the meals were tasty. They were sometimes dry or overcooked. Be very attentive to how MACROS charges you. Complain to Fair Trading in NSW where they are located and Fair Trading in the state or Territory where you live if they mischarge you. I will be doing that! Not recommended!
Yucky mushy tastless
Food is disgusting, overcooked mush.
Also cancelled my service 3 mins late, 5 days before delivery and they can't refund my money or cancel my delivery!
Disgraceful
... Read more
Thank you for your response, and we appreciate your understanding of our delivery model. As we embrace an express delivery system, our focus is on ensuring the prompt and automated delivery of quality
... Read more meals to all our valued customers. We understand the importance of flexibility, and our pre-cutoff reminders aim to assist you in making any necessary adjustments for upcoming orders. While we're glad to have resolved your recent concerns, we'd love to understand more about your decision to cancel your subscription. Your insights are crucial, and we're here to listen. Our commitment to providing a seamless and delightful experience remains unwavering.
Find out how Macros compares to other Diet & Weight Loss Programs
Know better, choose better.
Service no more
I used this service for almost 12 months with no major issues. Almost overnight quality dropped and service became non existent. I cancelled my subscription but am still chasing refunds.
Hey Danny, We're so disappointed to hear that this has been your experience with Macros.
We understand the importance of timely communication and delivering the expected service, and we have worked
... Read morehard within our team to take the necessary actions to improve and expand our services. In saying this, your feedback is valuable, and it motivates us to work towards more solutions while delivering delicious meals to your doorstep. If you have any questions or inquiries at all, please do not hesitate to contact us at [email protected]
Pitiful service
Food was fine but signed up to a weekly plan, first order arived missing 7 meals. 4 days to get hold of someone within the company. No replies to emails. Best way to contact is via FB page. Gave me a company credit. Next delivery came 12 days later, not 7 days. This one was missing 4 meals. Again, difficulty contacting someone. Very poor customer service and incorrect order both times. They keep blaming logistical issues but it is so much more than that. They cant get the correct number of meals correct and worst customer service ever. Cancelled my plan. I dont recommend this company.
... Read moreHi Michelle, We apologise for the issues you've experienced with your orders and our customer service response times. Your feedback is invaluable to us, and we're committed to addressing your concerns
... Read more. Due to a significant increase in calls and emails, our customer service team faced delays in response. We understand your frustration and want to assure you that if you've reached out to us via email, your concerns are a priority for our team.I did reach out by email multiple times with no reply for 4 days! Then I moved to your FB page where u delete negative messages instead of addressing your company issues. Missing 7 meals first order t
... Read morehen 4 meals the next order is not a logistic issue as I was told.
If I could give a negative 100 I would!
First order turned up. Second order was late and missing 8 meals so I contacted via email as NO phone number works. I have had no response and now my next order has not even turned up, it was supposed to be here on 14/10 then was pushed to 18/10 now it is the 19/10 still no order. Needless to say I have canned my subscription and will be chasing my refund.
... Read moreWe apologise for the issues you've faced with your orders and the delays in our customer service response. Your feedback is important to us, and we're here to address your concerns.
Due to a high vol
... Read moreume of emails and calls, our customer service response times have been affected recently. We understand your frustration and want to assure you that if you've sent us an email, our team is actively working to address your concerns.
No delivery and no way to contact Macros
My first order with Macros never arrived. I have been charged for that order and one due to arrive next week. The number on their website is not connected. The Chat function on their website is totally non-responsive despite saying 'we will respond in 4 minutes'. They have not responded to the contact form I submitted on their website and several emails. I have cancelled my subscription today but they still owe me $250. I have zero faith next week's delivery will arrive. This is actually terrible service and practice. I will be approaching the consumer watchdog to resolve if my money is not refunded within 5 days.
... Read moreHi Lyn,
We deeply regret the experience you've had with your first order and the challenges you've faced in reaching us. We understand your concerns, and we sincerely apologise for the inconvenience you've encountered.
... Read more We want to acknowledge that our response times have been impacted by a high volume of calls and emails. Your feedback is crucial to us, and we genuinely appreciate your patience as we work to improve our support responsiveness. We assure you that if you have emailed us, our customer service team is working tirelessly to address and resolve every query. We regret that it has taken longer than expected, and we are actively working to ensure your concerns are addressed promptly. We are committed to resolving this matter for you, including the refund you are owed. We understand the frustration this situation has caused, and we genuinely apologise for any inconvenience. We hope to resolve your issue promptly and provide you with the service you deserve. Thank you for choosing MACROS, and we look forward to assisting you further.
Be warned - they steal your money with a subscription scam!
This company doesn’t send you any information about their subscription process and they steal money from your credit card without notifying you. Do not use this company. Also their food is terrible
Hi Ree,
We appreciate your feedback and want to clarify some details about our subscription process. At MACROS, we operate on a subscription-based model with weekly cycles. This means that payment is
... Read more scheduled to be deducted from your credit card on your cutoff date.Find out how Macros compares to other Diet & Weight Loss Programs
Know better, choose better.
Delivery shocking, customer service unprofessional. Unreliable company. Do not trust to recieve meals on time!
Ordered food on a Tuesday. Was told that it was going to be late and come following Thursday. It then was rescheduled to saturday and they apologise by sending credit + making an excuse that they are so popular and experiencing delays. Today is tuesday and still no food delivered. I emailed them and haven't had any luck with a response. It's been a week now and I feel like I've been scammed. I don't recommend anyone rely on this company to deliver food on time. Go with a company that is more trust worthy and reliable. I hope the owner of this company reads this and can reflect on how unprofessional they are.
... Read more
Hello,
We deeply regret the inconvenience you've experienced with your recent order, and we sincerely apologise for the delays and the challenges you've faced in trying to reach us.
... Read more We want to acknowledge that our response times have been affected by a high volume of calls and emails. Your feedback is important to us, and we genuinely appreciate your patience as we work diligently to improve our support responsiveness. We assure you that if you have emailed us, our customer service team is working tirelessly to address and resolve every query. We regret that it has taken longer than expected, and we are actively working to ensure your concerns are addressed promptly. Your satisfaction is of utmost importance to us, and we are committed to resolving the issues you've encountered. We are aware of the frustration this situation has caused, and we genuinely apologise for any inconvenience. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us. We hope to resolve your issue very soon and provide you with the service you deserve. Thank you again for choosing MACROS, and we look forward to assisting you further.
Take your money, don’t deliver, promise refunds that never eventuate. Thieves!
Disappointed because the service up until a few weeks ago had been fine.
Something seems to have gone terribly wrong with how they manage their customers orders over the last few weeks, as there are a large number of customers complaining on their socials.
1. My meals were never delivered.
2. Their phone number doesn’t work.
3. Their live chats don’t get answered.
4. They delete posts/comments on their socials with any sort of negative comments. My own included.
My emails did finally get answered with the promise of a refund in 10 days. I waited and no money was returned.
I gave them the benefit of the doubt and waited 10 business days. Still no money returned.
Hi Pauly, We're genuinely sorry for the experience you've had recently, and we understand your frustrations. Your feedback is important to us, and we want to assure you that we're actively working on
... Read moreimproving our processes. The delays you experienced in our customer service response were due to an unusually high volume of calls and emails that temporarily strained our ability to provide timely responses. We're sorry for any inconvenience this may have caused.I’m still waiting on my refund.
Refund agreed on October 3rd. I received email confirmation of the refund and it states to wait 5-10 days (not business days)
... Read more It’s now 20 days since the refund was approved and I still haven’t received any money back. The only way a refund would take this long to be received is if Macro’s are actively not processing it on their end. Refunds are not difficult things to process. Will I be receiving the refund this week?
No response to missing meal queries
The food was great and I would have been a long-term customer but I paid for 7 meals and only 3 arrived. I received no response to my queries following it up and it’s been 10 days. Terrible service.
Hey Valerie,
We're genuinely sorry to hear about the inconvenience you've experienced with your recent order. Your feedback is important to us, and we sincerely apologise for the challenges you've faced.
... Read more We want to acknowledge that our customer service team has been facing a high volume of calls and inquiries, which has led to delays in response times. We genuinely appreciate your patience as we work diligently to address all customer concerns and inquiries. If you have emailed us about your concern, please rest assured that our team is actively working to get to your query as soon as possible. We understand the frustration you must be feeling, and we are committed to resolving this matter for you. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring you have a more positive experience with MACROS in the future. We understand that the recent experience may not have met your expectations, and for that, we apologize. We hope to address your concerns promptly and regain your trust in MACROS. Thank you for choosing MACROS, and we look forward to assisting you further.Find out how Macros compares to other Diet & Weight Loss Programs
Know better, choose better.
Over flavoured and poor service
I ordered 10 meals and only received 9, after numerous attempts to make contact I have not received any response. I could have put this to the side and continued to order but the food is horrendously over-flavoured and I have enjoyed only 1 of the 9 meals I was provided. though this last point is just my personal opinion. Would not recommend.
Dear Diana,
We hope you are well.
... Read more First and foremost, we want to extend our sincere apologies for the issues you've encountered with your recent order. Your experience does not meet our standards, and we deeply regret any inconvenience this may have caused. We understand that you ordered 10 meals and received only 9, and we apologise for this oversight. To resolve this matter promptly, we kindly request that you provide us with your email address. This will allow us to locate your order and address the issue to your satisfaction. We also want to express our regret that your attempts to contact us were met with delays in our response. Our customer service team has been managing a significantly higher volume of calls and inquiries recently, which has affected our response times. We appreciate your patience and understanding during this time. Regarding the flavour of the meals, we value your feedback, and we're sorry to hear that you didn't enjoy the majority of them. We understand that personal tastes can vary significantly, and we're continuously working to refine our meal options to cater to a wide range of preferences. Once again, we apologise for the issues you've faced, and we genuinely want to make this right for you. Your satisfaction is our priority. If you could kindly provide your email address, we will ensure that a member of our team reaches out to you promptly to address the missing meal and any other concerns you may have. Thank you for sharing your feedback, and we look forward to assisting you further and improving your experience with MACROS.
Don’t waste your time
3 meals missing from my first order. Great way to please your new customer. No customer service, no response to numerous emails. Can’t contact them by phone. Even the replies from Macros in these reviews is a copy and paste job.
... Read moreDear Susie,
We hope this message finds you well.
... Read more We want to extend our sincere apologies for the experience you've had with your first order. It's clear that we fell short of your expectations, and for that, we're truly sorry. We understand your frustration regarding the missing meals and the challenges you've encountered when trying to reach our customer service. We deeply regret any inconvenience this may have caused you. We'd like to assure you that our team is committed to resolving the issue of the missing meals. To assist you effectively, we kindly request that you provide us with your email address. This will allow us to promptly locate your order and address the matter to your satisfaction. Please accept our apologies for the delayed response to your emails. We have been experiencing an exceptionally high volume of calls and inquiries, which has regrettably impacted our response times. Your feedback is crucial to us, and we are taking steps to improve our customer service. We understand your concerns, and we genuinely want to make this right for you. Your satisfaction is our priority, and we are dedicated to ensuring your experience with MACROS is nothing less than exceptional. If you could kindly provide your email address, we will ensure that a member of our team reaches out to you promptly to resolve the issue. Thank you for your patience and understanding, and for bringing this matter to our attention. We look forward to assisting you further and making things right.
No delivery no customer service
No delivery.
No response or customer service follow up.
Money taken.
Hi Ella, We're so disappointed to hear this has been your experience with MACROS.
We sincerely apologize for the delay in responding to your inquiry. Due to an unforeseen logistical error, we have ex
... Read moreperienced a high volume of inquiries, which has caused a delay in our response time. We understand the importance of timely communication and regret any inconvenience this may have caused you. We would love the opportunity to assist you further, Please message us on Facebook or Instagram with the email linked to your account, and we can assist you further.- Prev
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Details
About Macros
Macros offers the following meal plans:
- Weight loss: low-calorie meals for those looking to fast-track results.
- Everyday: balanced meals for individuals and families.
- Fitness: meals optimised for toning, performance, or gains.
Meals are dietitian-formulated, so you can rest easy knowing that your body is getting the nutrients it needs. The menu is updated regularly with a variety of chef-made recipes.
You can also choose from certain meal options, including plant-based, paleo, low carb, dairy-free, and no added nuts.
Macros meals arrive at your door fresh, not frozen or vacuum-packed.
Points of praise:
- Most reviewers found that Macros meals were tasty. Some said that even after being in the microwave, meat was still tender and juicy.
- They also said that ordering meals was an easy process.
- Reviewers found the meals to be filling while still having controlled portions.
- Overall, those who used Macros said that the meals took the stress out of cooking and allowed for guilt-free, healthy eating.
A point of pain:
- Some reviewers found the service itself to be a bit hit or miss. Some users found that a few of the meals they received weren’t the ones they ordered, or that they weren't delivered on time. They then found it difficult to reach customer service to rectify the issue.
| Category | Food Delivery Services and Diet & Weight Loss Programs |
|---|---|
| Meal Type | Made to Order / Takeaway and Packaged Meals |
| Meal Plans Available | Yes |
| Products Offered | Ready Made Meals |
| Support | Online |
Contact info for Macros
Extra Information
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We're genuinely sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. Your satisfaction is of the utmost importance to us, and we want to make things
... Read moreright. Firstly, regarding the issue with the food quality, we understand how crucial it is to provide meals that meet your expectations. We're actively investigating this matter internally to ensure improvements are made.