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Reviews

2.3

30 reviews
5
(6)
4
(3)
3
(1)
2
(5)
1
(15)
  • Value for Money
    2.4 (29)
  • Timely DeliveryYes (80%) · No (20%)
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Deb D

Deb DGreater Melbourne (Inner), VIC

  • 5 reviews
  • Verified customer

A few mistakes with my orders

published
Value for Money
Timely DeliveryYes
Angela

AngelaSydney, NSW

  • Verified customer

Disgusting! Warning - do not buy these meals - see below for more and pictures

published
  • +9
Value for Money
Timely DeliveryNo
Jacinta C.

Jacinta C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Unreliable delivery - meal spoilage

published
Value for Money
Timely DeliveryNo
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Noushin H.

Noushin H.Greater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Avoid at any cost. Obsolutely disgusting

published
Value for Money
Timely DeliveryNo
Julie L.

Julie L.Sydney, NSW

  • Verified customer

Horrible!

published

I have made tastier keto meals myself and was hoping this will help save time, as I usually get home from work late. This was expensive and not worth it AT ALL! Every meal was sloshed into the containers, doesn't seem like there's any care in the preparation. I will not be ordering this again!

Value for Money
Timely DeliveryYes
Mac Steer

Mac Steer

  • 5 reviews
  • Verified customer

Review of Alifplus

published
Value for Money
Timely DeliveryYes
Katy HB

Katy HBSydney, NSW

  • Verified customer

Amazing food, delicious and healthy.

published

We've been ordering these meals for the past 18 months and they have been an absolute Godsend, while juggling work and studying nutrition. My Husband and I absolutely love their meals as they taste amazing, have a great variety and most importantly are nutritious. Customer service is exceptional and they are incredibly accommodating with dietary requirements. Anyone looking for healthy, convenient meals that taste great, I highly recommend these guys.

Value for Money
Timely DeliveryYes
Aaron

AaronSydney Surrounds, NSW

  • Verified customer

Great Food but Disorganised

published

I've been ordering from A-Life for 4x months. I have always found them to be flexible and responsive. Great meals, capacity to choose, on-time delivery, and real, reachable support if needed. In the last 3x weeks I've had multiple delays. Given I travel every week for work, and rely on the meals to keep a healthy lifestyle when in my Hotel, reliability is my key preference. So, the Summary? Good Food, when it arrives, but not a service you can set your watch to. If you're trying to manage a Diet and need the reliability... I wouldn't count on A-Life. Hopefully they improve this weakness.

Value for Money
Timely DeliveryYes
Eva

EvaSydney, NSW

  • 2 reviews
  • Verified customer

So disappointing! Misleading photos indeed!

published

I got delivery today and found little veggie in boxes. The photos were showing lots of veggie though. I chose organic food but not sure what was delivered.

Wonder why they didnt put much veggie in it.

Value for Money
Timely DeliveryYes
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Jen

JenSydney, NSW

  • 2 reviews
  • Verified customer

Food so tough I got a headache from chewing most of the meals!

published

Very dry chewy and tasteless food! I received better meals in the hospitals tbh. Some of the meals were so hard to chew that I couldn’t even swallow the lamb, pork or beef and ended up with a headache. Will not be ordering it again.

Value for Money
Timely DeliveryYes
Warwick Del

Warwick Del

  • 4 reviews
  • Verified customer

Great Quality and Service

published

I'll definitely be making this a regular thing. My family has been using youfoodz and other providers on and off in the past. With a recent house move and our kitchen not ready for use, we tried A Life Plus and they are head and shoulders above competition.
Minor issues but sorted out quickly.

Value for Money
Timely DeliveryYes
  • Verified customer

Ordinary food wrong order

published

First problem was advise food was going to be delivered on the Wednesday the night before- noticed it had the wrong address. Try for a couple of hours that night and early the next day. Finally got in touch with me when I told them I was very angry. When I did get my order it was wrong, I had order ordinary choice. No one has been in touch with me since Thursday evening. So it looks like I’m left with the wrong order. So far two of the meals not great.

Value for Money
  • Verified customer

Misleading photos, expensive mush.

published

I ordered them because they do NDIS plans and have plant based options, but I was so disappointed. The photos on their website look great. In reality though, the meals are just veg with crumbled tofu on the side. I literally cried because it took weeks to get here (they said it was a courier issue), and when it finally got here it was just so bad. Check out the "vegan Shepard's pie" that looks to be basically just tofu and potato blended... They were very rude and told me their meals were supposed to be for cancer patients.

Value for Money
Timely DeliveryNo
Gary1414

Gary1414Illawarra, NSW

  • 17 reviews
  • Verified customer

Poor in quantity, high in cost

published

1) Taste is not bad
2) Delivery good
3) BUT Very Very very !! small portions, for the cost
4) Tried once for 7 days worth of meals but not again, save your money

Value for Money
Timely DeliveryYes
Pilot Daly

Pilot DalyGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Service & Lovely Food

published

For pre-prepared meals, the quality is really good, but what makes A Life Plus stand out is the customer service, which is excellent in every way. Smaller delivery windows would be a great addition.

Value for Money
Timely DeliveryYes
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Emp

Emp

  • 2 reviews
  • Verified customer

Great service, yummy food!

published

Loving the food so far. Very personal and great communication. I asked for no mushrooms in the meals and this was communicated so well. Very through with when the next delivery would be.

Value for Money
Timely DeliveryYes
Hayley

Hayley

  • 2 reviews
  • Verified customer

Food is tasty, some improvements could be made

published

after trying a couple of different food delivery companies for our Keto meals, in terms of food taste and quality, A Life Plus is definitely our preferred choice. However food is a little bit overpriced for the amount you get, and it is a bit of a gamble of what you order as there are no pictures or health information on the website, description is very vague it doesn't tell you what ingredients are in the meals. A bit more information would be good.

Value for Money
Timely DeliveryYes
rkk

rkkSydney, NSW

  • 2 reviews
  • Verified customer

Didn't receive what I ordered, twice!

published

I placed an order for standard organic meals, and received Keto non-organic meals. They advised that it was a mistake and they were assuring me that they do have organic meals so I re-ordered the same standard organic meals. This time I received Keto meals with very generic labels on it, stating nowhere that they are organic.

Value for Money
Timely DeliveryYes
Jan

JanGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Keto plan

published

Meals are tasty especially pizza. Curry and satay is not bad either. Price is high for actual ingredients and the serving size. Okay overall if you are after ready to eat keto meal. Meal size is quite small.

Value for Money
Timely DeliveryYes
  • Verified customer

Poor Customer Support

published

The company initially provided a decent service, sending well cooked food. However, over time, the lack of customer support started to show. Phone calls that were made are usually not answered and emails that were sent are ignored. There were also multiple instances of incorrect orders which to their defence, they offered compensations on in the form of the extra order in the next week. However, they would usually get it wrong as well. I would steer clear from using them.

Value for Money
Timely DeliveryYes
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Questions & Answers

Noushin H.

Noushin H.asked

Hi all, I have lodge a complaint about this business to NSW fair trading ombudsman and am going to progress the issue further as they continue providing false information and lie. Please contact me if you would like to be part of my case. Issues are around providing food that is off and not taking action to resolve matters.

4 answers
Jacinta C.
Jacinta C.

I’ve had the same experience with this company - dishonesty from couriers about the times meals were delivered, meals arriving already spoiled with the ice melted.
I’m in VIC though and honestly have bigger fish to fry - good luck

Jacinta C.
Jacinta C.

I’ve had the same experience with this company - dishonesty from couriers about the times meals were delivered, meals arriving already spoiled with the ice melted.
I’m in VIC though and honestly have bigger fish to fry - good luck

Noushin H.
Noushin H.

I am also in Vic.

Debbie T.

Debbie T.asked

I would like to stop my money coming out of my account please

No answers
Debbie T.

Debbie T.asked

I would like to stop my money coming out of my account please

No answers

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