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Reviewer Photos & Videos
Paul08Central West, NSW
- 4 reviews
- 1 like
Thank You HelloFresh
Wonderful "Fresh" meals, delivered by very and considerate helpful staff.
The Recipe Cards are easy to follow,
Only a few items needed from the Pantry, (like Olive Oil etc.)
It is a pleasure to sit down and eat what I have just cooked.
Being on my own, I do split each pack in Half, and cook "fresh" for each meal
So Thank You HelloFresh because I am now eating "correctly".
Paul W.
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TamaraGreater Melbourne (Inner), VIC
- Verified customer
Our Saviour - Forget Having to Meal Plan
Two of the hardest things when feeding a family of 6 are: 1. Meal Planning and 2. Food Wastage - HelloFresh helps with both of these. We love the choice of meals - it helps us to broaden our horizons and cook things we wouldn't normally and they're always delicious (and healthy too). Our kids always love them.
We have used the service on and off for four years now, and 90% of the time the food is super fresh. We have only had a handful of times where things are missing or something hasn't been as fresh as it could be but the staff are always super apologetic and do what they can to fix the problem.
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Sarah M.Sydney, NSW
- Verified customer
Family loved it!
I thought these falafels were going to be dry but it was far from it. All the flavours worked well. Unfortunately it’s a bit expensive to use every day sorry.
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Love hello fresh!
We all love the different meals, always fresh, portions good and a great variety and love that I don’t have to decide what to cook.
Arrives on time and well packed
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Happy Chappy
I started using Hello Fresh just when Covid 19 hit us and it’s been a life saver. I’m so happy with the variety of food and menus. I enjoy cooking again as I get to try outA different recipe every night.
1 comment
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Lisa M.Gippsland, VIC
Absolutely fabulous
I started a trial with hello fresh. I love cooking and consider myself a good cook. But I never explored to far from the norm. Having hello fresh had opened my eyes and taste buds. I have yet to find a meal I wouldn't do again. Amazing flavours, fabulous recipes.
I live alone so I get all my weekly main meals in one box.. I find the servings are very generous and filling.
Loving my cooking adventures with hello fresh.. I wait excitedly for the next weeks recipes to be revealed.. Lol
1 comment
Kathryn L.HelloFresh
Hi Lisa,
We are totally blown away by your feedback, and are so lucky to have you on board.... Read more
We're so glad that you are enjoying our service and find it not only economical but also healthy and exciting. That's what we LOVE to hear! We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Amazing
Beautiful food, never had the same meal twice. Fresh veg can be hit and miss.
It makes week day meals so easy and convenient. Definitely will be recommending this to friends
1 comment
Kathryn L.HelloFresh
Hi Shelley-lee,
Thank you SO much for spreading the HelloFresh love! ... Read more
We love hearing that our yummy boxes are working for your household and we're so sorry to hear that you've had quality issues with the veggies inside your boxes. If ever issues like this arise, we always conduct thorough reporting to get to the bottom of it and ensure that the issues don't recur. If anything else goes wrong, we're here to help 24/7 so feel free to give a buzz on (02) 8188 8722 or you can shoot us a direct message on Facebook via http://fb.com/msg/hellofreshau. If it's a quality issue, just snap a photo and send it to us before you chuck it out so we can add that to our report - it's super important we have a visual to accurately assess and prevent the damage for next time. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Peter M.Greater Melbourne (Metropolitan), VIC
Good Customer service experience
I received a recommendation from a friend who swears by the service. I accidentally made a mistake on my first order never using the site before. Did the chatbox who wasn't able to resolve my issue but after escalation to Kathryn at Hello Fresh she was able to sort my order out.
Looking forward to trying the menu.
Peter
1 comment
Kathryn L.HelloFresh
Hi Peter,
Thank you so much for taking the time to share your review!... Read more
We are glad to hear you have been in touch with our amazing Customer Care team to sort out your first delivery - we're so excited for you! Nothing beats those first box feels! If you have any questions, concerns or compliments about your delicious dinners, please feel free to reach out to our amazing Customer Care team. We're here to help! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Kat D.Murrumbidgee Region, NSW
- Verified customer
Love it
As a family it’s so great having this as an option especially when times get chaotic! The food is amazing and always makes me feel like a good Cook!
In the past we have had a few things out of their control that occurred but they were easily rectified.
I also love that their are different options and that you can pick and choose when you want it. No lock in contact is a absolute winner for me
1 comment
Kathryn L.HelloFresh
Hi Kat,
Thank you for sharing your lovely review!... Read more
We are over the moon to see that you've been loving our tasty meals - we're all about making dinner time delicious and fuss-free. If there's anything we can do to squeeze out that extra star, please do let us know - we love hearing our customer's suggestions on how we can improve. After all, you're what we're here for! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Find out how HelloFresh compares to other Food Delivery Services
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JennSydney Surrounds, NSW
Awesome Food
Best choice we have ever made so takes out that dreaded “what am I going to cook tonight” we no longer have wasted food portion control is awesome hubby took a few times to get used to eating smaller portions but us so happy that the weight is dropping
We just live it
1 comment
Kathryn L.HelloFresh
Hi Jenn,
We're so happy that your HelloFresh experience has been five-star worthy. ... Read more
It's SO great to hear that our fuss-free recipes are going down a treat. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Have a beautiful week and happy cooking! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
MichaelaGreater Melbourne (Inner), VIC
- 2 reviews
Simple, easy & tasty
Simple, easy, tasty and best of all with easy instructions my 10 year old loves to cook it and is proud to deliver the meal. Options to add more spice or herbs/nuts if needed keeps everyones pallet happy.
1 comment
Kathryn L.HelloFresh
Hi Michaela,
Thanks for taking the time to review us!... Read more
It makes us so happy to hear that your little one is getting in on the culinary action! You might have a mini master-chef on your hands! If you ever need a hand with your account or deliveries, our friendly Customer Care Team are available 24 hours a day, 7 days a week and are happy to help! You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Barbara C.Perth, WA
A sanity saver
Meals are tasty and easy to prepare and all inclusive. No thinking about what to cook to make a healthy and varied diet for my family. Portion sizes are great and always have some over. Has me trying things I never thought I would like and many have been really delicious.
1 comment
Kathryn L.HelloFresh
Hi Barbara,
Thank you so much for sharing this glowing review with us!... Read more
We're so glad to hear that you're enjoying both the convenience and the deliciousness of your HelloFresh meals! Delivery day is always the best day, we're so happy it excites you as much as it does us. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
TLangronKambah 2902, ACT
- 2 reviews
Easy to use. Great service.
Hello Fresh has been great for our family, our 3 young adult/teenagers each cook a meal from it each week. Lovely fresh food, easy to follow instructions. App is easy to use for ordering.
1 comment
Kathryn L.HelloFresh
Hi there,
Thank you so much for the five stars!!... Read more
One of the best things about HelloFresh is how easy it is for families to come together by cooking and have FUN while doing so! If you have any questions or feedback, our Customer Care Team are available 24/7 and are happy to help! You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
lpkp5Greater Melbourne (Outer), VIC
Has changed our lives!
Hello Fresh has changed our lives, well mine anyway!! I don’t have to think about what we are having each night, portion sizes are generous and recipes are very easy to follow. There has only been 1 meal out of 7 weeks with of meals we didn’t love, but it was still edible. The only negative comments would be cost (but that’s what you pay for convenience), sometimes the quality has been low but once discussed with customer service it was rectified and some weeks can be a little repetitive but then so was my weekly menu before hello fresh. You won’t regret placing an order!
1 comment
Kathryn L.HelloFresh
Hi there,
Wow, we’re blushing over here - thank you so much for the beautiful review!... Read more
It makes us the happiest campers in the world to hear that our customers are loving our service. Everything we do is for our #FreshFam so getting feedback like this truly does make the hard work pay off! Our produce arrives to us incredibly fresh each week and all ingredients go through thorough quality checks before being packed in our warehouse, so it's really concerning to hear that this wasn't the case - we are glad you have been in touch with our amazing Customer Care team to have this resolved! If anything else goes wrong, we're here to help 24/7 so feel free to give a buzz on (02) 8188 8722 or you can shoot us a direct message on Facebook via http://fb.com/msg/hellofreshau. If it's a quality issue, just snap a photo and send it to us before you chuck it out so we can add that to our report - it's super important we have a visual to accurately assess and prevent the damage for next time. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Food loverGreater Melbourne (Metropolitan), VIC
Eating well in iso
Good variety, easy to swap out meals to deal with allergies. Easy to follow recipes. We are eating much better in isolation than we did pre Covid. Variety of cuisines.
1 comment
Kathryn L.HelloFresh
Hi there,
Thank you so much for sharing this awesome review with us! ... Read more
We're really happy to hear our recipes have been a hit for you and very much appreciate your feedback. If there's anything we can do to squeeze out that extra star, please do let us know - we love hearing our customer's suggestions on how we can improve. After all, you're what we're here for! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
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David BarkerPerth, WA
A request for more cost awareness.
Hi Team
My family do like most of the recipes- it is tough to balance meat eating and vegetarian mix in family so this is one improvement to consider in weekly boxes. The other - so many of recipes call for just a single item to go in the oven - our electric bill has increased 17% will hello fresh cooking requirements and this is a call to ask for this to be changed. If oven is to go on - can whole meal be done there. Can most meals be done on stove top - without oven? It's an important factor in these cash tight and environmentally conscious times.
Thanks
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JewelGreater Melbourne (Metropolitan), VIC
- 2 reviews
Discover the love of cooking for yourself
Easy to follow, time efficient but tasty recipes using fresh ingredients. Hello Fresh ticks all the boxes. I enjoy the convenience of not having to go supermarket shopping so often (especially in the era of COVID-19). The only downside is that it is a bit expensive and having to pay for delivery on top of that, but clearly I have decided to use the service regardless.
1 comment
Kathryn L.HelloFresh
Hi Jewel,
Thank you so much for sharing your beautiful review online!... Read more
Our world can get a little crazy sometimes, so we love being able to take the stress out of dinner time for our customers. We understand that all households are different, so if you find the budget a bit stretched, we also offer fortnightly and monthly delivery options to help you out for those busy weeks when you feel like treating yourself! Another way to save a few pennies is our amazing referral program! You can earn credit by referring your friends or loved ones - simply share your unique HelloShare code with them and you'll get $50 of credit for signing them up and they'll get $50 off their very first box! It's a win-win! If you have any questions or feedback, our Customer Care Team are available every day of the week and are happy to help! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Delicious
Love most meals. Nice to try different recipes and have the recipes and ingredients at hand. The family loves them too. Usually super easy to make but can involve a bit of chopping.
1 comment
Kathryn L.HelloFresh
Hi Monica,
Thank you so much for the glowing recommendation!... Read more
It makes us so happy to hear that your family has been loving our delicious dinners. Definitely reach out to us if you have any questions or compliments, or need help with anything at all! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
LisaPeel, WA
Delicious & nice variety
I have been 99% happy. All very delicious & easy to follow instructions
Only one complaint on the Quick & Easy Meal ... wasn’t as yummy & had to pay extra !
I was delivered 2x meals without Meat as shortage, I think it should have been substituted with chicken.... I did get a credit for the shortage, so that was all good Thanks
1 comment
Kathryn L.HelloFresh
Hi Lisa,
Thank you so much for the five star review!... Read more
We love hearing that our yummy boxes are working for your household and we're so sorry to hear you found one of our Fresh & Fast meals a little less snazzy than usual! Fresh & Fast meal kits deliver pre-chopped and pre-marinated portions, meaning dinner goes from fridge to plate in 15 minutes and come at an additional $2.49/serving - we are sorry for any confusion here! Each week our culinary team sends out a quick survey asking for feedback on your meals for the week. This goes straight to our chefs who will not only be delighted to hear from you, but will also take your feedback into consideration when cooking up some fresh and delicious recipe ideas! That way, you can be sure that you are having an immediate and very real effect on the kind of recipes we will offer each week. If you have any questions or feedback, our Customer Care Team are available 24/7 and are happy to help! You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
ZoeyCentral Queensland, QLD
Amazing
Fresh, amazing quality ALWAYS!! So delicious and easy!! So quick and easy to make and you get a creative yum meal out of it! We look forward to cooking dinner now!
1 comment
Kathryn L.HelloFresh
Hi Zoey,
Wow, we’re blushing over here - thank you so much for the kind words!... Read more
We are over the moon to see that you've been loving our tasty meals - we're all about making dinner time delicious and fuss-free. Happy cooking! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gwen J.asked
How long will the lobster ravioli last in the fridge? And can you freeze it?
No answers
Sueasked
Hi, thinking of getting this for a family member. She can’t eat onion or garlic- can I see what ingredients are in each meal- so we can order with this in mind.
Thanks
1 answer
Kathryn L.HelloFresh
Hi Sue,
Thanks for getting in touch!
Before selecting each meal, you can view the ingredients list by clicking on the recipe. The full breakdown for any sauces, spice blends or pastes can always be find ahead of time by checking hellofresh.com.au/foodinfo. All of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) you have at home if they're not suitable.
However, if the allergen is extremely severe, we wouldn't recommend using HelloFresh as we cannot guarantee our suppliers are producing in allergen free facilities. We do our very best to accommodate our customers’ needs with the highest quality ingredients possible, however, we are still navigating the ins and outs of allergy/dietary specific boxes.
Check out what's on the menu to see if HelloFresh will work for your family member: hellofresh.com.au/menus.
If you have any further questions, please reach out to our Customer Care Team who are available 24/7 and will be more than happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau
Hope this helps!
- Kathryn
Paige C.asked
Hi, i really want to make Creamy chicken and vegetable Pie again but i need help. How many mls is in the tub of cooking cream?
Thanks.
Paige
3 answers
Kathryn L.HelloFresh
Hi Paige,
Thanks for getting in touch!
We are so sorry for our delayed response - our Product Review site is not live monitored.
One packet of light cooking cream is 150ml.
If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau
We hope this helps - happy cooking!
- Kathryn
Thank you! I had a feeling it was 150ml and used that and the dish was super yummy! So all good :)
Kathryn L.HelloFresh
We're so happy to hear it was a success, Paige! :)
You can always rely on our repertoire of recipes when you're lacking inspiration.
Happy cooking!
- Kathryn
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Kathryn L.HelloFresh
Hi there,
Thank you so much for the five stars!!... Read more
Our world can get a little crazy sometimes, so we love being able to take the stress out of dinner time for our customers. Don't forget to rate your recipes at the end of each week and leave any comments for suggestions or changes! That way we can ensure to bring back those customer favourites from time to time and keep our menu looking fresh. - Leila