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Reviews

3.6

4,485 reviews
5
(1,929)
4
(1,077)
3
(284)
2
(254)
1
(941)
  • Value for Money
    3.4 (1,070)
  • Timely DeliveryYes (82%) · No (18%)
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Paul08

Paul08Central West, NSW

  • 4 reviews
  • 1 like

Thank You HelloFresh

published

Wonderful "Fresh" meals, delivered by very and considerate helpful staff.
The Recipe Cards are easy to follow,
Only a few items needed from the Pantry, (like Olive Oil etc.)
It is a pleasure to sit down and eat what I have just cooked.
Being on my own, I do split each pack in Half, and cook "fresh" for each meal
So Thank You HelloFresh because I am now eating "correctly".
Paul W.

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
Tamara

TamaraGreater Melbourne (Inner), VIC

  • Verified customer

Our Saviour - Forget Having to Meal Plan

published

Two of the hardest things when feeding a family of 6 are: 1. Meal Planning and 2. Food Wastage - HelloFresh helps with both of these. We love the choice of meals - it helps us to broaden our horizons and cook things we wouldn't normally and they're always delicious (and healthy too). Our kids always love them.
We have used the service on and off for four years now, and 90% of the time the food is super fresh. We have only had a handful of times where things are missing or something hasn't been as fresh as it could be but the staff are always super apologetic and do what they can to fix the problem.

Value for Money
Timely DeliveryYes
Plan NameFamily Plan
Sarah M.

Sarah M.Sydney, NSW

  • Verified customer

Family loved it!

published

I thought these falafels were going to be dry but it was far from it. All the flavours worked well. Unfortunately it’s a bit expensive to use every day sorry.

Value for Money
Timely DeliveryYes
Plan NameClassic Plan and Family Plan
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Love hello fresh!

published

We all love the different meals, always fresh, portions good and a great variety and love that I don’t have to decide what to cook.
Arrives on time and well packed

Value for Money
Timely DeliveryYes
Plan NameFamily Plan

Happy Chappy

published

I started using Hello Fresh just when Covid 19 hit us and it’s been a life saver. I’m so happy with the variety of food and menus. I enjoy cooking again as I get to try outA different recipe every night.

Value for Money
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Lisa M.

Lisa M.Gippsland, VIC

Absolutely fabulous

published

I started a trial with hello fresh. I love cooking and consider myself a good cook. But I never explored to far from the norm. Having hello fresh had opened my eyes and taste buds. I have yet to find a meal I wouldn't do again. Amazing flavours, fabulous recipes.
I live alone so I get all my weekly main meals in one box.. I find the servings are very generous and filling.
Loving my cooking adventures with hello fresh.. I wait excitedly for the next weeks recipes to be revealed.. Lol

  • +2
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh

Amazing

published

Beautiful food, never had the same meal twice. Fresh veg can be hit and miss.
It makes week day meals so easy and convenient. Definitely will be recommending this to friends

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh

The reviewer stated that an incentive was offered for this review

Peter M.

Peter M.Greater Melbourne (Metropolitan), VIC

Good Customer service experience

published

I received a recommendation from a friend who swears by the service. I accidentally made a mistake on my first order never using the site before. Did the chatbox who wasn't able to resolve my issue but after escalation to Kathryn at Hello Fresh she was able to sort my order out.

Looking forward to trying the menu.

Peter

Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Kat D.

Kat D.Murrumbidgee Region, NSW

  • Verified customer

Love it

published

As a family it’s so great having this as an option especially when times get chaotic! The food is amazing and always makes me feel like a good Cook!
In the past we have had a few things out of their control that occurred but they were easily rectified.
I also love that their are different options and that you can pick and choose when you want it. No lock in contact is a absolute winner for me

Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
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Jenn

JennSydney Surrounds, NSW

Awesome Food

published

Best choice we have ever made so takes out that dreaded “what am I going to cook tonight” we no longer have wasted food portion control is awesome hubby took a few times to get used to eating smaller portions but us so happy that the weight is dropping
We just live it

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Michaela

MichaelaGreater Melbourne (Inner), VIC

  • 2 reviews

Simple, easy & tasty

published

Simple, easy, tasty and best of all with easy instructions my 10 year old loves to cook it and is proud to deliver the meal. Options to add more spice or herbs/nuts if needed keeps everyones pallet happy.

Value for Money
Timely DeliveryYes
Plan NameFamily Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Barbara C.

Barbara C.Perth, WA

A sanity saver

published

Meals are tasty and easy to prepare and all inclusive. No thinking about what to cook to make a healthy and varied diet for my family. Portion sizes are great and always have some over. Has me trying things I never thought I would like and many have been really delicious.

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
TLangron

TLangronKambah 2902, ACT

  • 2 reviews

Easy to use. Great service.

published

Hello Fresh has been great for our family, our 3 young adult/teenagers each cook a meal from it each week. Lovely fresh food, easy to follow instructions. App is easy to use for ordering.

Value for Money
Timely DeliveryYes
Plan NameVeggie Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
lpkp5

lpkp5Greater Melbourne (Outer), VIC

Has changed our lives!

published

Hello Fresh has changed our lives, well mine anyway!! I don’t have to think about what we are having each night, portion sizes are generous and recipes are very easy to follow. There has only been 1 meal out of 7 weeks with of meals we didn’t love, but it was still edible. The only negative comments would be cost (but that’s what you pay for convenience), sometimes the quality has been low but once discussed with customer service it was rectified and some weeks can be a little repetitive but then so was my weekly menu before hello fresh. You won’t regret placing an order!

Value for Money
Timely DeliveryYes
Plan NameFamily Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Food lover

Food loverGreater Melbourne (Metropolitan), VIC

Eating well in iso

published

Good variety, easy to swap out meals to deal with allergies. Easy to follow recipes. We are eating much better in isolation than we did pre Covid. Variety of cuisines.

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
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David Barker

David BarkerPerth, WA

A request for more cost awareness.

published

Hi Team
My family do like most of the recipes- it is tough to balance meat eating and vegetarian mix in family so this is one improvement to consider in weekly boxes. The other - so many of recipes call for just a single item to go in the oven - our electric bill has increased 17% will hello fresh cooking requirements and this is a call to ask for this to be changed. If oven is to go on - can whole meal be done there. Can most meals be done on stove top - without oven? It's an important factor in these cash tight and environmentally conscious times.
Thanks

Value for Money
Plan NameFamily Plan
Jewel

JewelGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Discover the love of cooking for yourself

published

Easy to follow, time efficient but tasty recipes using fresh ingredients. Hello Fresh ticks all the boxes. I enjoy the convenience of not having to go supermarket shopping so often (especially in the era of COVID-19). The only downside is that it is a bit expensive and having to pay for delivery on top of that, but clearly I have decided to use the service regardless.

Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh

Delicious

published

Love most meals. Nice to try different recipes and have the recipes and ingredients at hand. The family loves them too. Usually super easy to make but can involve a bit of chopping.

Value for Money
Timely DeliveryYes
Plan NameFamily Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Lisa

LisaPeel, WA

Delicious & nice variety

published

I have been 99% happy. All very delicious & easy to follow instructions
Only one complaint on the Quick & Easy Meal ... wasn’t as yummy & had to pay extra !
I was delivered 2x meals without Meat as shortage, I think it should have been substituted with chicken.... I did get a credit for the shortage, so that was all good Thanks

Value for Money
Timely DeliveryYes
Plan NameClassic Plan
1 comment
HelloFresh
Kathryn L.HelloFresh
Zoey

ZoeyCentral Queensland, QLD

Amazing

published

Fresh, amazing quality ALWAYS!! So delicious and easy!! So quick and easy to make and you get a creative yum meal out of it! We look forward to cooking dinner now!

1 comment
HelloFresh
Kathryn L.HelloFresh
Page 1 of 225

Questions & Answers

Gwen J.

Gwen J.asked

How long will the lobster ravioli last in the fridge? And can you freeze it?

No answers
Sue

Sueasked

Hi, thinking of getting this for a family member. She can’t eat onion or garlic- can I see what ingredients are in each meal- so we can order with this in mind.
Thanks

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Sue,

Thanks for getting in touch!

Before selecting each meal, you can view the ingredients list by clicking on the recipe. The full breakdown for any sauces, spice blends or pastes can always be find ahead of time by checking hellofresh.com.au/foodinfo. All of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) you have at home if they're not suitable.

However, if the allergen is extremely severe, we wouldn't recommend using HelloFresh as we cannot guarantee our suppliers are producing in allergen free facilities. We do our very best to accommodate our customers’ needs with the highest quality ingredients possible, however, we are still navigating the ins and outs of allergy/dietary specific boxes.

Check out what's on the menu to see if HelloFresh will work for your family member: hellofresh.com.au/menus.

If you have any further questions, please reach out to our Customer Care Team who are available 24/7 and will be more than happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Hope this helps!

- Kathryn

Paige C.

Paige C.asked

Hi, i really want to make Creamy chicken and vegetable Pie again but i need help. How many mls is in the tub of cooking cream?
Thanks.
Paige

3 answers
HelloFresh
Kathryn L.HelloFresh

Hi Paige,

Thanks for getting in touch!

We are so sorry for our delayed response - our Product Review site is not live monitored.

One packet of light cooking cream is 150ml.

If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

We hope this helps - happy cooking!

- Kathryn

Paige C.
Paige C.

Thank you! I had a feeling it was 150ml and used that and the dish was super yummy! So all good :)

HelloFresh
Kathryn L.HelloFresh

We're so happy to hear it was a success, Paige! :)

You can always rely on our repertoire of recipes when you're lacking inspiration.

Happy cooking!

- Kathryn

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