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HelloFresh (page 3 of 225)
Reviewer Photos & Videos
Food expired in 2-3 days, received a food box despite cancelling, forcing to pay for meals chose by their chef
I have ongoing communication with HelloFresh team. Due to pandemic I looked to reactivate my subscription as I'm shielding because of severe illness. Reactivation took place on 15th of April, but I was unable to choose my meals and subscription box because their website crashed and got frozen. There was no confirmation of my order whatsoever. I received email saying that my order is due to be delivered on 25th of April. I looked to cancel this delivery, but again I was unable so the only choice was to cancel the whole subscription. Fortunately ...Read more
my payment details didn't get updated so right now I'm disputing the payment with Hellofresh. The reason is the poor quality of food and their refusal to admit that I didn't requested this foodbox. However, the chicken meat was not edible, sour cream expired on 27/4/2020 and the minced beef expired on 28/4/2020. They asked me to send photos, but are ignoring the main facts, the food was not fresh at all and of very poor quality this time. They offered to refund me 14 off 34.99 / box which is unsatisfactory. The foodbox was supposed to be edible from 25/4/2020 to 2/5/2020 including 3 fresh meals. How I'm supposed to cook fresh when 3 ingredients were expired in 2-3 days after delivery?I immediately thrown away the chicken meat which was grey coloured and completely unappealing, but fortunately I kept minced beef and sour cream.They try to ignore the fact that the food is not fresh and is not the menu which I would have chosen as their chef choose the menu from me.I cannot upload the photo here but I would look on Google reviews.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
KellieSouthwest, VIC
Great, Easy and Varied
We have had Hello Fresh delivered for 6 weeks so far. We cannot fault the delivery, ingredients, recipes and freshness. Even my husband, who doesn't eat much variety, has been enjoying the meals. They are really easy to cook and teach you skills you may not have had previously. Would definitely recommend.
1 comment
Kathryn L.HelloFresh
Hi Kellie,
Thank you so much for your lovely feedback!... Read more
We are so thrilled to hear you are learning new skills, creative cooking methods & flavour combinations as you take on cuisines from all over the world - and most importantly making yummy meals that your husband loves too! If you ever need any assistance with your account or deliveries, our friendly Customer Care Team are available 7 days a week and are happy to help! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
KieraSydney, NSW
- 2 reviews
Convenient, easy to cook, tasty food
I've been enjoying HelloFresh for 6 weeks and I haven't had any issues or mix ups. I have the veggie meal plan and I get three meals per week.
The right food has always arrived in great condition, fresh and still cold (when needed). The food is portioned correctly, there is very little waste, and it is very conveniently bagged up separately. The cooking instructions are clear, useful and always produce great results - lots of pictures too!
The meals are very generous portions, sometimes enough for a light lunch of leftovers the next day. And ...Read more
they are always delicious. There are lots of different types of cuisines to try as well, and so far, every meal I've cooked I've really enjoyed. Some of the menus, I've even collected to cook on my own in the future. I also love the effort to make the packaging more environmentally friendly, the majority of it is recyclable. There are only a few suggestions I would make. It would be great to have a few more options each week to choose from. Currently I'm choosing 3 options from 5 total, which can get restrictive if there's a meal or two with an ingredient I don't like. Also, some weeks there are also very few low calorie options and some meals are 750+ kcal per serve, which is way too much for me. It would also be great to see a few veggie meals without dairy too :) Otherwise, I really recommend HelloFresh. In my experience, it has been reliable, consistently of good quality and delicious.1 comment
Kathryn L.HelloFresh
Hi Kiera,
Thanks for getting in touch and sharing these suggestions!... Read more
It makes us so happy to hear that you've been loving our delicious dinners. Our Culinary team are continuously working on new recipes for the Vegetarian menu whilst preserving the quality of the meal, but we know there is room to improve this further. Fingers crossed we can introduce some low calorie meals in the near future - we have taken on your feedback and are looking at ways to continue growing and developing the veggie box! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Find out how HelloFresh compares to other Food Delivery Services
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TaraSouth East Queensland, QLD
Great
Great food made easy.
Got a free box from a friend and was just going to cancel after but was so good we have stuck with it.
Great variety, really tasty and the whole family loves it. Kids are even eating more of their veggies now!
1 comment
Kathryn L.HelloFresh
Hi Tara,
Thank you so much for taking the time to share your review!... Read more
It's wonderful to hear that you couldn't say no after that first box of deliciousness, we love hearing that our yummy meals have been such a hit with your family! If you have any questions or feedback, our Customer Care Team are available 24/7 and are happy to help! You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Sue K.South-Eastern Region, NSW
I should have shares in the company!
We joined up with HelloFresh because we had flown in from overseas and had to enter mandatory isolation. It was a life saver over that fortnight.
Now that we’re out of isolation, we have continued on with the deliveries because:
1) The food is always delivered on time
2) We live on a farm and couldn’t believe they would deliver to our front door!
3) There is absolutely NO wastage. e.g. If a recipe requires one carrot - that’s exactly what you receive. Not like before - e.g. you’d buy a bag of carrots and they’d start to go off before you could...Read more
1 comment
Kathryn L.HelloFresh
Hi Sue,
Wow, we’re blushing over here - thank you so much for the beautiful review!... Read more
It makes us the happiest campers in the world to hear that our customers are loving our service. Everything we do is for our #FreshFam so getting feedback like this truly does make the hard work pay off! We'll be sure to share this with our team - huge smiles all round! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Liz TNorth Western Region, NSW
Such tasty food!!
Love Hello Fresh, wished I had go onto this fantastic easy to prepare awesome food before now. Great been delivered to front door and notified when arrives. So many friends are now using a Hello Fresh after having meals at my home.
1 comment
Kathryn L.HelloFresh
Hi Liz,
Thanks so much for your wonderful review!... Read more
We're so glad to hear that you're enjoying both the convenience and the deliciousness of your HelloFresh meals- we can't thank you enough for sharing the love with your friends! If you ever need a hand with your account or deliveries, our friendly Customer Care Team are available 24 hours a day, 7 days a week and are happy to help! You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Emma WilliamsonGreater Melbourne (Inner), VIC
Love it!
Changed my mind and now I love cooking! Meals are always fresh and yum. After our first box was stolen, we had our money returned. Great customer service experience kept us ordering weeks after week
1 comment
Kathryn L.HelloFresh
Hi Emma,
Thank you so much for the five stars!! ... Read more
We love bringing back inspiration to the kitchen, so it's great that we've helped shake up the dinner deja vu - cooking is our passion, so it is amazing to hear that you have rediscovered yours! If you have any questions or feedback, our Customer Care Team are available 24/7 and are happy to help! You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Liesbeth D.Sydney, NSW
Deliver what they promise.
We have been using Hellofresh for 6 weeks now. The recipes are easy to follow and result in meals full of flavour. All produce has been fresh and the few times ingredients were changed (due to the corona virus), we received an email to inform us about this. I was mainly worried about portion size, but have found them to be more than adequate, sometimes even leaving us with leftovers! The boxes have been delivered correctly every time, including a text message. It's more expensive than doing groceries yourself, but totally worth it if you ask us...Read more
:) once you join, there's also the possibility to receive a discount though referrals. For example if you use my code "HS-FIYGJ5HOA", you will receive a AUD 50 discount, and I will too. Which is great!1 comment
Kathryn L.HelloFresh
Hi Leisbeth,
Thank you so much for sharing this awesome review with us!... Read more
We're so happy to hear our recipes have been making life that little bit easier - we love taking the stress out of dinner and giving precious time back to our customers. Happy cooking! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Takes the stress out of cooking!
I was sick of coking the same thing for the family, so had to try something different. It’s simple and tasty and the whole family loves it. Best way to get kids trying different things. We love it. My youngest always ask !!! Are we having Hello Fresh tonight ? Highly recommended!
1 comment
Kathryn L.HelloFresh
Hi Yiota,
Thank you for sharing your lovely review!... Read more
One of the best things about HelloFresh is how easy it is for families to come together by cooking and have FUN while doing so! We are so thrilled to hear the little ones are loving our meals. If there's anything we can do to squeeze out that extra star, please do let us know - we love hearing our customer's suggestions on how we can improve. After all, you're what we're here for! - LeilaSimilar opinion? Write a review on ieatwords.com.au!
Find out how HelloFresh compares to other Food Delivery Services
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john h.South-Eastern Region, NSW
- 2 reviews
Good food, poor customer service
The food was great and we were going to stay with it longer, but they continued to charge us incorrectly, and then offered to refund a delivery fee that shouldn't have been charged. I accepted the offer of the refunded fee, but it never occured, not even credited to my account. I had all my meals selected for the next delivery, but due to this breakdown I decided it was best to just cancel. I have had no follow up on my cancellation 3 weeks on, still no refund for the overcharged fee that was promised, so I think I made the right decision. We really did enjoy the food, but the customer service and trust are just so much more important, and they just aren't getting that right!
1 comment
Kathryn L.HelloFresh
Hi John,
Thank you so much for getting in touch about this!... Read more
We cannot apologise enough for the disappointing experience you've had with us! As well as delivering fresh food to your door, amazing customer service is something we strive for every day, here at HelloFresh. After all, you're the whole reason we're here - it's up to us to ensure our customers feel cared for and valued. I am so sorry that this wasn't the case when you contacted us and I can definitely understand the cause for frustration. In the event that our service standards aren't met, we can track down the exact interaction with that Customer Care team member and notify our internal Quality Assurance Team to review and provide appropriate feedback and additional training. I would love to offer my help and get this sorted - we'd hate to leave this in a place you're unhappy with. I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Alyssa CoraldeSydney, NSW
- Verified customer
MISSING BOX
I don’t know how they got delivered my box in wrong address. This is kinda disappointing for first customer like me. I emailed them telling that my first box that supposed to be delivered yesterday April 27 and they just ask me if the address is correct information which is. They didn’t do something about it. They haven’t even replied to my question on what should I do. Such a disappointment I waited for this box and got nothing. They should be having an update in their app like if the delivery is nearby so the customer will know. Hello Fresh you must be doing something about all this complaints.
1 comment
Kathryn L.HelloFresh
Hi Alyssa,
Thank you so much for bringing this to our attention.... Read more
I'm sorry to hear you had such a frustrating experience trying to get in touch with our Customer Care team - this is definitely not the HelloFresh way. As with any company, there is room for human error (by no means an acceptable excuse, but an unfortunate reality). We want to assure you that whilst this happens incredibly rarely, we do have a process in place when this does occur. Most importantly, we'd never let our customers go out of pocket for the error on our end, so we'll always take on the cost of the box by way of a credit or refund. As much as we'd love to be able to send you a replacement box, each box is custom-made and we do not order spare ingredients in order to be responsible from a waste perspective. As well as this, we write a detailed report to our Delivery Partners, highlighting both the correct address and the delivery receipt they have provided with us so the error can be pin-pointed. From there, your account will be flagged so moving forwards, drivers will be notified that an error has been made in the past so they can be sure to take extra care with your delivery. In terms of having updates within the app, the evening before your delivery, you'll be sent an SMS with a tracking link so you can check on the progress of your box throughout the delivery window. Not only will this give you a rough estimated delivery time, but it will also show on a map when the delivery is getting close, and then update to a delivery receipt once the delivery has been made. If you can spare some time to talk, I would love to organise a time to call you so I can offer my help and we can discuss this further. I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Hello Fresh is a game changer!
I honestly set out to try them once and then cancel my subscription, but Hello Fresh has changed up how we do dinners forever for the better. The meals are always fresh and healthy with so much variety and taste; we've not had a meal that the whole family hasn't loved yet!
The cooking is easy but the meals are sooo tasty! Plus I'm finding less food waste because we eat everything. We LOVE Hello Fresh (bit of a fan girl over here!)
1 comment
Kathryn L.HelloFresh
Hi Stacey,
Wow, we’re blushing over here - thank you so much for the kind words!... Read more
It's wonderful to hear that you couldn't say no after that first box of deliciousness. Don't forget to let our Chefs know which meals you're loving by rating your recipes each week! That way we can ensure to bring back those customer favourites from time to time. Happy cooking! - KathrynSimilar opinion? Write a review on ieatwords.com.au!
Be careful with their auto subscription
Hellofresh automatically subscribed me, without myself being properly informed, to their ongoing WEEKLY meal order when I just only ordered it for once to try out, and this happened exactly when the first order didn't even get delivered on the day scheduled.
They automatically put me for a second and ongoing order without me being notified, and charged directly to my bank acct I paid with for that first order.
Hard sell not always bring more business, it break down the trust from your customer right at the beginning, no matter how good their food is, would rather to go with another food company.
3 comments
Kathryn L.HelloFresh
Hi David,
Thank you for getting in touch about this.... Read more
We're so sorry if there was any confusion around the nature of our service! The last thing we want is for our customers to think they're being robbed or locked into something without their knowledge. Transparency and clarity around our business model is so important in making our customers feel cared for. That's why we specify multiple times during the checkout, and in your confirmation email, that we are a weekly subscription service. Having said that, we know subscriptions do sometimes get a bad rep, which is why we have a flexible subscription, which means there's no commitment. Although the orders run weekly as a default, you can easily skip your deliveries if you're going away or cancel if you just don't fancy it. Everything works around our weekly deadline of 11:59 PM (Sydney Time) on the Tuesday prior to your next delivery for all cancellations and changes. We know it might seem like a long way from when the food gets delivered, but we need to give our suppliers and couriers plenty of notice to plan for the upcoming week. We order quite a lot these days so they need a bit of time to fill the trolley, so we can pack up every box and have it delivered fresh for every customer to start cooking! It's really concerning to hear that your first delivery did not arrive on the promised day - we would love the chance to find out what went wrong with this delivery too. If you can spare some time to talk, I would love to organise a time to call you so I can offer my help and we can discuss this further. I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaThanks for the reply you composed.
Obviously the weekly subscription option is not clear and noticeable enough for your customer not missing it, and that’s why we’re here, so maybe it’s not about how... Read more
many times you tried to tell, but how effective the info gets passed ?Kathryn L.HelloFresh
Hi David,
Thank you for taking the time to reply!... Read more
I have passed your comments on to our team about our checkout process so it hasn't gone unheard - again, we're really sorry that this was missed. We know that our deadline does seem a long way in advance - this is by no means to be difficult but purely out of necessity as it does take some time to source all of the produce for every delivery across Australia, before then packing and delivering each and every box safely and on time. The deadline allows our customers to have greater flexibility in terms of meal selection - it would not be possible for us to offer as many as 25 different meal kit options each week if we had less time to source the ingredients. By ordering only the exact amount of produce needed to make each box, we minimise on food wastage. I would love the chance to offer my help - we really would hate to leave this in a place you're unhappy with. If this is something you'd be up for, please reply to my direct message so I have your account information and we can go from there. - KathrynSimilar opinion? Write a review on ieatwords.com.au!
dandantshmSydney, NSW
- 2 reviews
Received package didn't order and expected to pay for.
We've used Hello Fresh for a while and to be honest been happy with the variety and quality. I don't like the excess packaging but generally food quality is good.
However, last Saturday we received an SMS to say our order is 8 hours away. Sunday morning the package was on the door step. Problem is we didn't order it. When I called HF they said the order came from an account with an email that doesn't exist. Who's account this is is anyone's guess.
I requested a refund. The staff member said she needed to speak to her manager. She came back and...Read more
1 comment
Kathryn L.HelloFresh
Hi there,
Thank you so much for bringing this to our attention.... Read more
It's really concerning to hear that this has happened - unless the security of your card has been compromised by a third party, it can't be used towards any HelloFresh orders without your permission. Our payments systems are extremely safe and secure, so we want to look into this for you and find out exactly what's happened! If you can spare some time to talk, I would love to organise a time to call you so I can offer my help and we can discuss this further. I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaSimilar opinion? Write a review on ieatwords.com.au!
TiffaniGreater Melbourne (Outer), VIC
An utterly terrible waste of time.
We have tried Hello Fresh for three weeks in a row, on the suggestion of friends. In week one the box contained vegetables that were slimy and unusable. I took photos and sent them to Hello Fresh but have deleted them from my phone since then. They reimbursed us for the floppy produce but it still meant that the meals were difficult to make without all of the ingredients. In week two the box wasn't delivered. I received a text to say that it would be left at the door but the driver saw that we were not there and took it away. I contacted H...Read more
ello Fresh and they said it would come on Tuesday instead. But the driver didn't deliver it. It arrived on Wednesday, two days after it was scheduled. The ice blocks had melted by then, of course. We tried again in week three but it hasn't arrived. I reached out to customer service and they said it can be delivered on Saturday (that's five days away). We work in health care and thought the food delivery might be helpful at this busy time but it is really quite an unreliable nightmare. If you're looking for something easy and dependable, this is absolutely not it.
1 comment
Kathryn L.HelloFresh
Hi Tiffani,
Thank you for sharing your honest experience.... Read more
My goodness, we cannot apologise enough for this first impression - it's not at all the type of welcome we'd want any of our customers to have and we are so sorry this happened. As a service based on convenience and freshness, this is definitely not what we have delivered to you and when we make mistakes like this, especially more than once, it completely undermines that service. It's really concerning to hear that your box was not successfully delivered two weeks in a row. I would love to do some further investigation to find out why this is the case and see if there is anything we can do to prevent this from happening again, as well as having the chance to make it up to you! I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how HelloFresh compares to other Food Delivery Services
Know better, choose better.
TaylorSouth East Queensland, QLD
- 3 reviews
- Verified customer
Chicken had gone bad & being charged for unwanted box
I have used Hello Fresh in the past & had discontinued the service as the last delivery we received a pack of chicken that had gone bad - even with the discount the team applied to our next order we decided not to proceed with another box at the time.
I recently logged back in to see the prices of the boxes, however decided that it was out of my partner & I's current price range until May/June (work being affected by Covid). Hello Fresh then tried to charge my account (which dishonoured from insufficient funds), and sent me a notification - I ...Read more
then tried to cancel as this was not what I was after. They then said that it was too late for me to cancel & they were sending anyway, even though I hadn't paid anything, but that I would still have to settle my account. I called their centre & the person that helped was very nice but said there was nothing that they could do to stop the box from coming & that they would keep attempting to charge my account / would send me an invoice for the outstanding payment. I understand that this is probably a benefit to some that they will deliver when payment isn't made on a "good faith" basis but after the chicken incident & the difficulty with this last payment the experience has left a bad taste in my mouth. If I had known I wouldn't be able to cancel I would have chosen my recipes, but I am now being sent a box tomorrow with 3 meals I wasn't even interested in. Moving forward I wouldn't recommend.1 comment
Kathryn L.HelloFresh
Hi Chris,
Thank you for sharing your experience.... Read more
I have just responded to your private message with an offer to grab your Account Info so we can look into this for you and see if we can do anything to turn around your experience! I'll hope to hear from you. KathrynSimilar opinion? Write a review on ieatwords.com.au!
EmDPerth, WA
Close to a Scam
Our neighbour really rates HelloFresh and has provided us with a starter voucher on 2 occasions. Both times, the voucher has said it has expired when we've tried to apply it. We told the neighbour after the first occasion, so next time she received a delivery, she gave us a new voucher. When we tried this 2 days after she had received it - same message - expired.
We went online to chat and see if we had done anything wrong. The answer was just too bad, the voucher has expired. No offer to accept the voucher and no explanation. They couldn'...Read more
3 comments
Kathryn L.HelloFresh
Hi Em,
Thank you so much for getting in touch about this.... Read more
We are so sorry to hear these vouchers had expired before you got the chance to use them - this definitely is not a good first impression and we would love the chance to make it up to you! I've sent you a Direct Message so that we can arrange another voucher for you. If you're willing to give us another go, simply reply to that and we can get this box out to you! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaIt is poor that it takes a public forum for HelloFresh to act. I felt there was more than adequate opportunity for your representative to provide a resolution as you have put forth now. I believe th... Read more
at i did in fact suggest this resolution and even the manager of the person i was speaking to said no. This is not just the action of one person, but a culture that runs through your management. This is clearly a public attempt at a bit of good PR. As mentioned in the original post, it brings into question the ethicacy of your business practices. Why not be a good company with good ethics at all times. This wouldn't be on a public forum. We will not be taking up your offer. I wish HelloFresh the best and hope the culture can change. Perhaps in the future i will try again. It could make an interesting follow-up to this thread.Kathryn L.HelloFresh
Hi Em,
Thank you for your honest reply. ... Read more
I very much hear where you're coming from. It's upsetting for any customer to feel like they'll only be heard if they post something publicly. Our Customer Care Team are there to support and care for our customers, so it's really disappointing to hear that this wasn't the case. I'm one of the Subject Matter Experts here at HelloFresh - we're a small team that step in when a customer is unhappy with their experience with our Customer Care Team. I totally understand if you don't wish to talk about the issue again, but the offer still stands. We're not looking to change your feedback or talk you back into subscribing, we are purely here to try offer what we promise to provide - excellent customer service so that you feel valued and heard. We love listening and collecting feedback because we're here to learn where we need to improve in our customer's eyes. That's not to say we adore seeing our customers unhappy - we'd obviously love to hear every customer loving our service! The reality is though, sometimes we do get things wrong, and it's important for us to learn from it so that we can improve for the next customer. If you change your mind, the offer always stands so please feel free to get back in touch at any time. Until then, all the best, Em! - KathrynSimilar opinion? Write a review on ieatwords.com.au!
GemmaMetropolitan Adelaide, SA
Disgusting Service
I have been a HelloFresh supporter and user for several years but not anymore. My bank card linked to my account had been lost and my emails are sent to an alternative email address I use less often. I had two outstanding amounts to pay for two box's which I was notified about via email, I paid for them straight away but advised I wouldnt be paying the $15.00 late fee I received an email back from HelloFresh asking for the receipt but nothing re the late fee not being paid. A month on and I have just received an email from a debt collector for ...Read more
outstanding amount of $15.00 and its now out of HelloFresh's hands. This will go on my record as a debt. I am disgusted, a simple phone call as a follow up is all it would have taken. All over $15.00, I wont be using HelloFresh again.1 comment
Kathryn L.HelloFresh
Hi Gemma,
Thank you so much for bringing this to our attention.... Read more
It's really upsetting to hear about this and we cannot apologise enough for the stress caused. It sounds like there may have been a misunderstanding on our end and I would love the chance to offer my help! I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Kathryn Subject Matter Expert HelloFresh AustraliaSimilar opinion? Write a review on ieatwords.com.au!
kristentrappettGreater Melbourne (Metropolitan), VIC
- 3 reviews
From a sceptic to convert through COVID-19
I tried Hello Fresh after being gifted a box from a friend just before the lock down started and as stated, i was always sceptical of these kind of delivery services. I was concerned that for the price the meals would not be sufficient and produce would not be fresh - boy was i surprised! We have been enjoying 3 Hello Fresh Meals a week over the past month and I could not be happier. The food is really tasty and enables us to try new things while we aren't able to visit restaurants right now. Myself and my parter are medium to big eaters and th...Read more
e portion sizes are HUGE and most days we have a left over lunch the following day for one. The cost per meal is works out around $12-13 dollars so not crazy. I find i spend far more than this cooking a decent meal having to buy all the seperate ingredients which can often get wasted. The only down side i would say is that there is a lot of plastic packaging which hopefully can be reviewed as it is a little wasteful.1 comment
Kathryn L.HelloFresh
Hi Kristen,
Thank you so much for taking the time to review us!... Read more
It's wonderful to hear that you couldn't say no after that first box of deliciousness. Don't forget to rate your recipes at the end of each week and leave any comments for suggestions or changes! That way we can ensure to bring back those customer favourites from time to time and keep our menu looking fresh. Happy cooking! - KathrynSimilar opinion? Write a review on ieatwords.com.au!
Easy to prepare and great tastes
Meals are simple to prepare but tastes and flavours are nothing but simple.
Simple to choose the meal as each are separated into bags. Would definitely recommend to family and friends
1 comment
Kathryn L.HelloFresh
Hi Tara,
Thank you for sharing your lovely review!... Read more
We're so happy that your HelloFresh experience has been five-star worthy. If you ever need a hand with your account or deliveries, our friendly Customer Care Team are available 24 hours a day, 7 days a week and are happy to help! You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. Happy cooking! - KathrynSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gwen J.asked
How long will the lobster ravioli last in the fridge? And can you freeze it?
1 answer
Kathryn L.HelloFresh
Hi Gwen,
Thanks for getting in touch!
You've reached HelloFresh Australia - as delicious as it sounds, we haven't had lobster ravioli on our menu, so we're wondering if you've got in touch from outside Australia?
Please let us know if you need a hand reaching the Customer Care Team wherever you are!
- Kathryn
Sueasked
Hi, thinking of getting this for a family member. She can’t eat onion or garlic- can I see what ingredients are in each meal- so we can order with this in mind.
Thanks
1 answer
Kathryn L.HelloFresh
Hi Sue,
Thanks for getting in touch!
Before selecting each meal, you can view the ingredients list by clicking on the recipe. The full breakdown for any sauces, spice blends or pastes can always be find ahead of time by checking hellofresh.com.au/foodinfo. All of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) you have at home if they're not suitable.
However, if the allergen is extremely severe, we wouldn't recommend using HelloFresh as we cannot guarantee our suppliers are producing in allergen free facilities. We do our very best to accommodate our customers’ needs with the highest quality ingredients possible, however, we are still navigating the ins and outs of allergy/dietary specific boxes.
Check out what's on the menu to see if HelloFresh will work for your family member: hellofresh.com.au/menus.
If you have any further questions, please reach out to our Customer Care Team who are available 24/7 and will be more than happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau
Hope this helps!
- Kathryn
Paige C.asked
Hi, i really want to make Creamy chicken and vegetable Pie again but i need help. How many mls is in the tub of cooking cream?
Thanks.
Paige
3 answers
Kathryn L.HelloFresh
Hi Paige,
Thanks for getting in touch!
We are so sorry for our delayed response - our Product Review site is not live monitored.
One packet of light cooking cream is 150ml.
If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau
We hope this helps - happy cooking!
- Kathryn
Thank you! I had a feeling it was 150ml and used that and the dish was super yummy! So all good :)
Kathryn L.HelloFresh
We're so happy to hear it was a success, Paige! :)
You can always rely on our repertoire of recipes when you're lacking inspiration.
Happy cooking!
- Kathryn
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Kathryn L.HelloFresh
Hi Claudia,
Thank you so much for bringing this to our attention. ... Read more
My goodness, I cannot apologise enough for this first impression - it's not at all the type of welcome we'd want any of our customers to have and I am so sorry this happened. Our produce arrives to us incredibly fresh each week and all ingredients go through thorough quality checks before being packed in our warehouse, so it's really concerning to hear that this wasn't the case! We understand that cancelled customers sometimes want to log back in and check out our menus, so this won't prompt an order. For this to happen, you need to click the ""Reactivate & Select Meals"" button if you're on our website, or the ""Reactivate Now"" button if you're on the app and then follow the steps to continue your subscription again. Communication with a business and their customers is key so we always try to keep that channel open. Whenever an account is cancelled or reactivated, it automatically generates an email confirmation so you're always aware of the status of your subscription - it is concerning to hear you did not receive this. If you can spare some time to talk, I would love to organise a time to call you so I can offer my help and we can discuss this further. I've sent a direct message through to you with a request for some account details - if you're up for this, simply reply to that and I'll be in touch soon! I'll hope to hear from you. Leila Subject Matter Expert HelloFresh Australia