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silver.bear.1Metropolitan Adelaide, SA
Not Impressed. 1/5
MenuLog is dreadful. Eat Now used to be excellent. MenuLog is not a patch on Eat Now. No pictures of meals, no description of what the dishes consist of - just a name e.g. "Chicken - with sauce". "Chicken - no sauce." A 4 year old child could do better. MenuLog needs to lift its game, radically.
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blurredvissionMetropolitan Adelaide, SA
If I wanted to order on Menu Log I would go to that site
Eatnow used to be really simple you enter a postcode and the places that deliver to your location are shown. Now my search results are dominated by Menu Log and "order on Menu Log". Just now the 3rd restaurant in my search results does not deliver to my address. I have just wasted 30 minutes when it used to take literally 2 minutes to do. I do not know what is happening but menulog is messing up this site. If people wanted to order from menulog they would go to that site
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MicrobelAdelaide
- 16 reviews
- Verified customer
Consistent, food app of my choice
This is my go to for ordering online. Mostly I pick food up, it's just the ease of being able to order while I'm out and about. Restaurants have generally been ready on time with the odd exception, but in most cases the service was polite and apologetic, typically offering some sort of additional item for free. Never outrageously late though. Have ordered pizza, chinese, indian and thai from various places, and tend to use the same ones.
I find the app or browser version really easy to use too.
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bad service and over charged
I made an order for Chinese.
It took nearly 2 hrs to get all the food was Luke warm or cold.
The hole meal was worth $76 they charged $101.
this is the worst company I have ever used never again.
1 comment
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SunnyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
overcharged me for pizza
so the story is I ordered online at speedypizza Braybrook, VIC via eatnow. I was charged 17.90 and when i got at restaurant saw their menu it was priced 14.90. I contacted eatnow and it been over a week and did not hear back from them. its only 3 dollars but my perception now for eatnow is that they can overcharge at other places too and they dont care about issues like this which are critical for image of the company. eatnow employee is asking me the proof or photo of the menu even though speedypizza is their business partner and its only a phone call away. I would think eatnow would have an urgency to fix issues like this but apparently not.
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- Verified customer
System worked but order was wrong
Pretty happy with the process but the restaurant probably didn't read order properly. Got the wrong pizza but did make up a new one and deliver it when I rang.
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Review collected in partnership with EatNow.com.au
JaneTSydney Surrounds, NSW
- Verified customer
Stir Crazy by Tim Neutral Bay
Great pick up location. Good menu selection. Food was ready on time. Great food. Really nice, hot and exactly what was ordered. Will be going back. 5 out of 5.
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JanFGreater Melbourne (Metropolitan), VIC
- Verified customer
Not impressed
I made an order for delivery and received confirmation but a long time later my food had not arrived. I rang the restaurant who had not received the EatNow order. They cooked and delivered my food quickly and added a couple of extra items to make up for my disappointment.
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Radman69Sydney, NSW
- 5 reviews
- Verified customer
Poor experience - poor customer service
I made an order to collect. The order was accepted and my card was debited, SMS and emails received. The restaurant it was closed. I called EatNow who didn't believe that the restaurant was closed - why would I make this up? I sat outside the closed restaurant for 10 minutes while they tried to contact. I asked how I can tell if via the EatNow site if a restaurant is open - they hung up on me. No response to emails either. Offered a meagre $5 credit as compensation - which they admitted they forgot to process.
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Brian JamesSydney, NSW
- 4 reviews
- Verified customer
Driver doesn't read instructions before delivery.
This village has 2 entrances. Jones Rd and Kenthurst Rd. Driver went to Kenthurst rd although the address stated Jones Rd. Consequently food was only warm. She got here eventually. Must have read instructions.
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Review collected in partnership with EatNow.com.au
Patty M.South East Queensland, QLD
- Verified customer
Quick service
Got our meals earlier than expected which was very welcome. Never had a delay with this service. I totally recommended. Drivers are friendly and provide good service, we will keep using eat now.
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- Verified customer
It's heaven on earth
I really love it...it's fast and very tasty ...will used often...staff there very friendly and I ordered can of Coke they didn't have instead I received bottle of Coke..... amazing
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TejasPerth, WA
- 2 reviews
- Verified customer
This perfect, Good Teste and on time
It was great test and service on time. price is also reasonably good. will definitely order again. I tried 4 different curries and Naan bread, all right on money. great
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VanessaWNortheast, VIC
- Verified customer
Awesome
Great app that has all the restaurants on there that will deliver to my small town. Love it and so easy to use. Also tells me where and what I ordered last time too.
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Review collected in partnership with EatNow.com.au
Josephine AllenMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
love it!!!
got our food on time and it was hot and very nice very happy indeed def will get again thanks have tried other delivery people no good didnt receive our food it wasnt very nice but you were so good with everything thankyou keep up the good work!!! :)
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Fast food? 2.5hrs later
Honestly people are using you to get food quickly perhaps don’t take payment if you can’t deliver a service. Other apps at least give you progress updates on the status of your order EatNow seems content with taking the payment clip and offering literally no value add.
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LouiseCSydney, NSW
- Verified customer
The best app
Beats all the competitors for ease of use. I always order with EatNow. No dramas, just easy to order, delicious food at my fingertips. Keep up the good work EN.
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Review collected in partnership with EatNow.com.au
- Verified customer
So easy to use
Easy to use, fast to order. So convenient. The menu is easy to navigate and easy to find what you are looking for. Paying is a breeze with PayPal or cc
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KeithSydney, NSW
Service failure
I ordered my food 2 days ago, when I called EatNow to follow up on the where my food was I was advised to wait a further 15 mins for a update, even when I had already waited 1 hr 20 mins!!!! For my actual order Seriously. I then advised that I wasn’t prepared to wait that period of time and I wanted a refund, only to be told a representative would call me to “discuss “ a refund, I spent my money in good faith with the thought that I would receive what I ordered...... to date after 2 calls to EatNow no food of course... and definitely no refund ...Read more
and not even a call back..... I would ask is that a customer experience you’d want!!! I certainly don’t and wouldn’t want it.... I just want a refund, I would not order from a company in future who had this company as their order delivery option..... in my option..... service failureSimilar opinion? Write a review on ieatwords.com.au!
Jo M.South East Queensland, QLD
- Verified customer
Excellent
Very good I love this makes ordering easy thank you eat now for this app.
Don’t know what else I can say limit the words because I can’t be anymore descriptive
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Gdayasked
I submitted feedback regarding a 40 minute delay on our food, no correspondence to let us know. Havee not heard back, would like a refund. It ruined our night, threw our plans. Thankyou
No answers
Joana C.asked
My order was approved cancellation by kitchen lahori last friday because time of delivery was inconvenient (they wanted to deliver 2-2.5hrs after approving my order-their site suggested they can deliver earlier). May i know how refund works on your site?
1 answer
MenulogEatNow.com.au
Hi Joana,
refunds work differently depending on the situation (e.g. was the order accepted by the restaurant first or cancelled straight away, was it delivered etc)
If I understand you correctly you cancelled the order directly with Kitchen Lahori and you never received the food?
In this case please contact us on [email protected] with your order details and a description of what happened and we will arrange the refund for you.
Regards,
The EatNow Team
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Michael Hutman
The order was done in Liverpool Sydney