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MichaelMetropolitan Adelaide, SA
- Verified customer
Great Service
I rang Marshall Batteries Adelaide and the person said he would be able to provide a battery for my wifes 2014 V8 Sport Wagon within 1/2 an hour. He was exactly on time, very friendly, very efficient and very well priced for the service at 7.30 at night. Would recommend them anytime. Thanks for the great service.
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Great service thanks Stev and Jeremy
Thank you for such great service Jeremy and Steven, my car would not start 3 months ago and I was told by a mechanic I needed a new alternator $460, I am so glad I didn’t accept that advice being female. My car stopped again 3 months later, yesterday I phoned and spoke to Jeremy he was great and said they can check everything on my car even if it is not my Battery. Steven checked my car and thank goodness it was only a new battery. Thank you so much guys for great service.
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Great service
Marshall batteries Team picked the attended the call and responded well. The service man came in agreed time and fixed it in no time. Quick work and informative. Thanks a lot
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MikeMetropolitan Adelaide, SA
Great service
Major battery problem at 9am, fixed in no time. All done at home under warranty with not a cent to pay! Daman did a top job in very professional manner!
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V StankyMetropolitan Adelaide, SA
- 24 reviews
- Verified customer
Great efficient service with pride
I was quoted one of two batteries for my 2013 Volvo. They sent someone and arrived within 30 mins while the stated ETA was 40 mins so they set the correct expectation.
The service guy was a trained Audi mechanic so was used to special vehicles. He pulled all of the plastic parts and bars in order to get to a hidden battery. He found that it was different and required another battery he didn't have. He drove to the depot and came back within 15 mins.
He took a lot of care and it required patience to get all the plastic pieces back in the...Read more
right place. He hooked a computer to the car to re-code the system. He did not rush and it felt that he was working on his own car. Very impressed with the service. Much better than my dealings with RAA in the past.Similar opinion? Write a review on ieatwords.com.au!
Graeme21Illawarra, NSW
- 2 reviews
Woeful
After being on hold (twice) for 15 minutes and getting cut off both times we will never use Marshall battery services for anything in the future. I was forced to call in a mechanic after hours to get us going and sort a new battery. Only reason they get 1 star is because I can't submit with none
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DebAU
- 7 reviews
Knight in shining armour
I recently had quite big surgery. I had been in hospital for a couple of weeks. I had my review appointment in Bundoora at midday on the6 th December. Im in pain and my car wont start. I hollered for a Marshall almost hysterical. I got Vince from hoppers crossing. He organised that one of his staff come to me before going to another client. Whilst the other gentleman was on his way his car broke down. So Vince then calls one of his night shift staff and he came. This. All happened in just over an hour. I am so grateful. Thank you. Such true customer service and kindness
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Eric ThompsonGreater Melbourne (Outer), VIC
GREAT SERVICE
This Morning, I rang Marshall batteries for a new Battery During the phone call the Lady discovered that the battery was just under 3 Years old . The technician turned up in under 1 Hour and checked and replaced the battery Free Of Charge . I was stunned Absolutely Fantastic service, Couldn't rate them any higher well done
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Joe Elull.Greater Melbourne (Inner), VIC
Great experience and well priced.
My car wouldnt start. I contacted Marshall Batteries and got quoted a cheaper price than buying it myself - being an European car.
Vince came out and checked my car for any faults before diagnosing my battery was shot.
Great guy, very helpful and great service. Highly recommended.
November 6th 2022 Update: Honest and punctual
Called Marshall Batteries as my wifes car would not start.
I thought it may of been an electrical problem but after the Marshall technician diagnosing that the battery (original battery) finally died, she has had no issues with the new battery and starts great.
Thank you.
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KateGreater Melbourne (Metropolitan), VIC
- 2 reviews
I had an awful experience with Marshall's
I had a new battery installed just a month ago by Marshall's. Just one month later my car wouldn't start. I thought something really sinister had happened to my car as it also wouldn't lock so I called RACV and paid an additional $150 on my car plus a $100 uber ride so I could get to work. It was beyond disappointing to realise that the only issue with my car was that the man who installed my Marshall's battery had simply neglected to screw it in properly. I called Marshall's to explain this to them and they did not accept any accountability fo...Read more
r this. I have proof from RACV that this was the issue and they were not interested in hearing/seeing any of it. Very disappointing. If you pay for a service, you want to know you're getting what you paid for. If that service doesn't happen, you want to know that the company you are dealing with are willing to compensate you or help you to resolve the issue. This was the opposite of my Marshall's experience.Similar opinion? Write a review on ieatwords.com.au!
MichaelGreater Melbourne (Metropolitan), VIC
Very dissapointing. Go elsewhere
Bad workmanship, Marshalls no responsibility. New battery installed, did not tighten bolts. Intermittent problems over coming weeks, then car won't start. RACV come out fixed in one minute, Marshalls didn't want to me. Thanks god for these forums, my only recoarse. Next time l need a battery l will ring them and let them know why l am going some where else
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Kerri BaillieBrisbane
- 5 reviews
- 6 likes
2015 Mini Cooper
The battery died at a rather inconvenient time and place (dont they always) but after four years it was time I guess! Marshall technician Michael was professional, prompt and patient with the Minis very awkward battery access. The price was competitive with other vendors
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Great Service
Fantastic service. Phone call was quick and professional, was told exactly when the technician would be here, was called again prior to the technician arriving to double check I was home and ready. The technician, Daman, was very polite and knowledgeable and helped me easily understand what was wrong. My problem was solved in 10 minutes and my car can be used again! Will absolutely be using Marshall Batteries again and recommending to any of my friends or family who need the help. Thankyou!
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Bad knowledge of fitting the correct battery! Bad support.
Crap! Struggled with battery constantly going flat over the weekend for over 3 years. Contacted Marshall batteries, but they tried to blame it on my driving habits. Told them I was fitted with the wrong size battery (when compared to battery fit guide on their website), but the installer insisted it was correct and their website is wrong.
Just installed a new battery which is 1.5 the size of what Marshall fitted. Never had an issue with the car going flat over the weekend anymore.
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RebeccaSouth East Queensland, QLD
Dont go with Marshall
My mechanic tested my 19month Marshall battery which has a 30month warrenty and was almost dead. Marshall refused to give a refund as my mechanic did the work. Not happy.
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dean
- 2 reviews
- 2 likes
No service, poor quality batteries
Rang for battery replacement under warranty. Don't bother if your not in a major city, I'll never buy one again! I have 4 and about to chuck them all... Chinese crap(with a yanky dress) like most stuff these days
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EmmettSouth East Queensland, QLD
- 2 reviews
Quick and easy
Sunday midday, battery dead needed new one emailed Marshall for a quote, five minutes later quote ($265 for battery Vw amarok),two hours later battery delivered and installed 5 minutes quick easy cheap, other leading stores $385 and I'd have to go get it and install it.
I will now use them from now on .
Great service from Benny and Bernard.
March 10th 2022 Update: Super service
Just got second battery from Marshall, for my wife's Mitsubishi Outlander rang at 4:00pm abd they arrived 4:35pm great service from the Marshall team in Brisbane from the phone to the call out.
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Christine DemariaAdelaide
Mobile battery replacement
It was 3.30pm on Christmas Eve & my car battery had died. I called 3 other places (which couldn’t help) before Marshall batteries, the service attendant over the phone was excellent, giving me an ETA & the gentlemen that represents Marshall batteries in Adelaide replaced the battery only took 1 hour to arrive & had it fitted in less than 10 mins. Customer service amazing, price amazing, reliable, great job! Would definetly reccomend. Thank you
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- Verified customer
Life saver, best customer service recieved
I just want to say I have experienced the best customer service I have ever received. I'm lost when it comes to cars, my FIL and husband had tried to remove the battery but couldn't. Bernie was helpful and friendly whilst he quickly removed my battery, which seemed impossible to remove as the battery clamp and bolt was severely corroded. He thoroughly cleaned away the corrosion around the battery and underneath where the battery sat, dried the area and applied a rust preventative. I learnt so much whilst he was fitting the battery. It was a stress free experience, I feel at ease knowing the battery doesn't require water top ups and the 3 year warranty is peace of mind. I highly recommend to Holler a Marshall.
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replacement after battery failure
I had a new battery fitted in December 2017, July this year it failed, I went into my local dealer to have it checked, and was told the battery had no amperage left. The dealer replaced the battery with a Marshall endurance at no cost to me. That is service rarely seen today. Thanks Marshall you have won me for ever.
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