Jennifer Varghese thank you for your great service. You kindly walked me through how to register, resolved what happened (muddle up with my initial registration). Your patience was greatly appreciated!

We have enjoyed excellent service throughout our transitioning from one lease to a new one with Maxxia. Gazel Malhorta in particular has been superb in terms of responding to queries promptly, dealing with claims, helping us to navigate the paperwork and being proactive with information and guidance.

i have nothing negative to say, he was fantastic and very helpful, i would much prefer to text than speak on the phone. less pressure and you have time to think.

I work for two Not-For-Profit organisations and opted for Salary Packaging. Two new cards were issued. I had difficulty activating it and changing Pin No. to use my Cards. I contacted the after hours Manager (G.E.) and he understood the problems I was facing, sent me a detailed 'step by step' instructions and promised to make sure the Card works. His follow up and response was extra-ordinary.

I had a query on Salary Packing and the automated help desk kept making comments about Novated Leasing. I was then directed to Alexandra W on the help desk - the service was prompt, friendly, answered my question and quickly emailed me the appropriate form. Well done!

Very professional, polite and explained my options clearly so I could make informed decisions regarding my packaging menu for this year. Even explained I had money still in my account that would be credited.

Thank you

Alexandra was so helpful and non judgmental. Her knowledge of what I needed was second to none and I feel so fantastic now. I have never had such a positive interaction.

To think I was dreading it!

Made a phone enquiry. Long wait time (busy time of year for salary packaging) but the staff member Jane V was great. She sorted everything out on the spot and also followed up with an email.

Good listener and caring
Objective and clear about discussion and tasks ahead.
Listens carefully to all concerns and gives very good advice in achieving
Full benefit and advantage of salary packaging.

Joshua has been very helpful today and explained the different options for salary packaging clearly. He gave accurate and useful information to help me to make an informed choice. Thanks for his professionalism and patient. I am very happy with his service. The only thing I dislike is the long waiting time for my call to be answered.

Alexandra was very helpful and explained everything very clearly and simply. I had previously spoken to others at Maxxia on the phone who were not able to answer my questions. Very grateful for her time and effort. A great service!

Jane V. gave qualified answers without hesitation and followed up the same day, by sending electronic Statements back dated by three years. J. Is Informed, alert, and responsive. Thank you J. highly regarded.

Nawal was very patient and helpful in solving my login problem which was actually my error and answering my subsequent questions. She had resolved the issues before my call had even been answered by the call centre. I will defineltly use this chat system again

Alexandra for live chat was awesome. 5 stars for your service. Maxxia portal is very flaky and it was hard to setup login account and have self service capability but Alexandra (Alex) from online chat was informative and helpful to get my questions answered and issue resolved.

Maxxia were financial controlling side of the lease with Smart leasing sourcing the vehicle. Neither companies communicated with each other and upon sending maxxia all the necessary documents myself, I was advised that they couldn't use the documents I sent, I notified Smart leasing who passed on the same documents and tried numerous times to contact Maxxia, now one was able to get in contact with them. After two weeks I was advised that I would personally get a call from Maxxia, but that never happened. After a month, still no contact and they started deducting double what I agreed to and it is all deducted post tax, which now makes me broke each fortnight. Zero assistance in rectifying the issue.

Kerry was very friendly and helpful in all the information she gave me and my husband about salary packaging and what I could do. She did an amazing job and was much appreciated

I had a chat with Alex (Alexandra) re the Living Expense Wallet still sitting in my online dashboard which I haven't been using since I cancelled it few years ago. She's polite and knowledgeable and most especially honest in answering all my queries. Happy with this transaction.

the product is good with minimal fine print however the process to get it is extremely time consuming, be prepared for a long process of repeatative nature. Staff are very helpful and happy to explain product at length for clarity

I submitted my claim but I had insufficient funds. I received a partial reimbursement after talking to online customer service. The rest I will be paid when more funds arrive. I was advised to increase my spending budget. Thank you, guys. Quick, polite and to the point. Great customer service.