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Josh was very helpful
Josh was a pleasure to speak with on Friday afternoon. He was knowledgeable and efficient in assisting me with my request. I appreciated his help in this busy time. Thank you :)
1 comment
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Super helpful!
Aaron was absolutely wonderful and helped me solve my problem! He did not end my phone call until my problem was solved. Super thankful to him for his excellent service. Thank you!!
1 comment
Customer S.Maxxia
Hi Natalia,
Thanks for taking the time to provide such a great rating and feedback for Aaron.
I will be sure to pass on your feedback to Aaron and his manager so that he is recognised for his wonderful customer service!... Read more
We look forward to providing you with even more great customer service in the future. Kind Regards, Nawal
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KayleneIllawarra, NSW
- 5 reviews
It was great having my mortgage paid but now having trouble with using the card
I was having my mortgage paid each pay which was great, now I am using the everyday living card and have trouble as the card does not work so I have to pay first then claim it back
1 comment
Customer S.Maxxia
Hi Kaylene,
Thank you for taking the time to provide this feedback.
I am sorry to hear that you are having trouble using the living expenses salary packaging card. ... Read more
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Adam HGreater Melbourne (Metropolitan), VIC
Lovely Experience
Spoke with Rhiannon A, she was very lovely and only wanted the best. Went through everything she possibly needed to and really brought a smile to my face. Sounds very confident in her work and made feel confident in her. Very happy with Maxxia’s service overall but Rhiannon really made my experience with Maxxia even better. Thank you!
1 comment
Customer S.Maxxia
Hi Adam,
Thanks for taking the time to provide such a great rating and feedback for Rhiannon.
I will be sure to pass on your feedback to Rhiannon and her manager so that she is recognised for her wonderful customer service!... Read more
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AlexSouthwest, VIC
Helpful service
Rory was very attentive and patient with a number of paperwork delays at my end. He explained it all in a way I could understand and was quick to follow things up or respond to any queries. Looking forward to starting the lease. Thanks.
1 comment
Customer S.Maxxia
Thanks for the amazing review, Alex!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
Kind Regards,
Nawal
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Very smooth
Paul Smith provided great service and advice. He was always happy to explain the process and details. Everything went smoothly and I am now enjoying the new car. Thank you.
1 comment
Customer S.Maxxia
Hi Miles,
Thank you for taking the time to provide this feedback. It’s great to hear that Paul was able to ensure it was a smooth and easy process for you to enjoy your new car.
We strive to deliver ... Read more
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Amaya provided a VERY demanding client superb service. Well done!
Amaya provided a VERY demanding client (me) superb service. I phoned to find out what balance there was on our Living Expenses Wallet so that we spend the correct amount this weekend in order to maximize the tax benefit. Take a bow! Bravo
1 comment
Customer S.Maxxia
Hi Cedric,
Thanks for taking the time to provide such a great rating and feedback for Amaya.
I will be sure to pass on your feedback to Amaya and her manager so that she is recognised for her wonderful customer service!... Read more
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Choon G.Greater Melbourne (Metropolitan), VIC
Thank you Nawal
Thank you for Nawal's help online, service was fast and efficient and knowledgeable, much appreciated. My problem was sorted out in a matter of 10 seconds online after waiting on my mobile for at 25 mins with no avail.
1 comment
Customer S.Maxxia
Hi Choon,
Thanks for taking the time to provide such a great rating and feedback for Nawal.
I will be sure to pass on your feedback to Nawal and her manager so that she is recognised for her wonderful customer service!... Read more
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StaceyHunter Region, NSW
- 2 reviews
Great Customer Service
Thank you to all involved. Was a fairly streamlined and easy process. Cant wait to enjoy my new car, and see the benefits in the long run. Still awaiting all my details but cant wait.
1 comment
Customer S.Maxxia
Thanks for the amazing review, Stacey!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
Kind Regards,
Nawal
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Very PleasedGreater Melbourne (Outer), VIC
Great Service
Once I got through on the phone the service from Jane was great. She fixed my problem straight away and gave great advice to all the questions I asked. Thanks Jane
1 comment
Customer S.Maxxia
Hi,
Thanks for taking the time to provide such a great rating and feedback for Jane.
I will be sure to pass on your feedback to Jane and her manager so that she is recognised for her wonderful customer service!... Read more
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Erika H.Greater Melbourne (Outer), VIC
- 2 reviews
Thanks Veno
After a moderate waiting time on hold Veno was able to fix my issue in a matter of seconds. I had all my salary packaging issues all sorted. Thanks Veno for making it so easy.
1 comment
Customer S.Maxxia
Hi Erika,
Thanks for taking the time to share your thoughts about your recent experience with Maxxia.
It’s wonderful to hear that we were able to resolve your issue for you in a timely manner. We st... Read more
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Great service but can be hard to reach on phone.
Issues easily and efficiently resolved once contact has been made but hard to reach on phone sometimes. Otherwise service is easy to use and maximises tax benefits available in the not for profit sector.
1 comment
Customer S.Maxxia
Hi Peter,
Thanks for taking the time to share your thoughts about your recent experience with Maxxia.
It’s wonderful to hear that we were able to resolve your issue for you. We strive to deliver the... Read more
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changing my super contribution
service was great, was answered immediately, and my salary sacrifice fixed straight away. I am very happy, the whole process was easy and I am glad I was able to contact them as the phone line was very busy
1 comment
Customer S.Maxxia
Hi Sherrill,
Thank you for taking the time to provide this feedback. It’s great to hear that we were able to help you make all needed changes quickly, and that you found the process to be easy.
We st... Read more
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Richard M.Hobart, TAS
Continuing poor service from Maxxia
I booked accommodation and it didn't appear to go through the system as no confirmation. As such I chose a different provider as there was no accommodation available in my first choice. This booking did get confirmed. I was contacted after the arrival date by a company I wasn't staying with to advise that as I didn't show up and they "didn't notice until the following day (2pm check in time)", they had sent my details through to maxxia and maxxia paid them. Now maxxia tell me its not their problem, I have to contact the company who have already advised they aren't willing to give a refund for a booking that wasn't confirmed.
Maxxia as usual very unhelpful.
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Kim RubensteinManuka 2603, ACT
Excellent support
I just want to say what excellent support I received from Matthew McGregor and Carmen Olariu with my newly novated lease! They were speedy and responsive around all my questions and assisted me in ensuring I had my car ready ASAP!
1 comment
Customer S.Maxxia
Hi Kim,
Thanks for taking the time to provide such a great rating and feedback for Matthew and Carmen.
I will be sure to pass on your feedback to their managers so that they are recognised for their wonderful customer service!... Read more
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Bethany G.Metropolitan Adelaide, SA
So easy! Super happy with Viet!
Viet took care of my novated lease for my new car. He was super easy to talk to and made the whole process effortless. Picking my car up in a week and I’m so excited!
1 comment
Customer S.Maxxia
Hi Bethany,
Thank you for taking the time to provide this feedback. It’s great to hear that Viet was able to make your experience so effortless and smooth.
We greatly appreciate your feedback and thank you for such a terrific rating!... Read more
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SummerSydney, NSW
Thank you Jeremy for your great service
The whole procedure of the lease is smooth a little issue on our end, Jeremy always be there reply to my email and answer phone calls to make the whole process much easier. Thank you so much.
1 comment
Customer S.Maxxia
Hi Summer,
Thank you for taking the time to provide this feedback. It’s great to hear that Jeremy was so supportive during your leasing process.
At Maxxia, we have a fantastic staff R&R program and will ensure that Jeremy is recognised.... Read more
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Darren R.Peel, WA
AMAZING CUSTOMER SERVICE
My introduction to Maxxia car leasing has been outstanding with Daksh my consultant being such a solid wealth of info and service from start to finish. Very happy so far with the service and with my new vehicle.
1 comment
Customer S.Maxxia
Hi Darren,
Thank you for taking the time to provide this feedback. It’s great to hear that Daksh was able to make your experience so easy.
We strive to deliver the best possible service experience for our customers.... Read more
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Geoff KCentral Highlands and Goldfields, VIC
- 2 reviews
Excellent service to lease my new car.
Who would have thought that a chance meeting with Maxxia would result in leasing a new car. Everything fell into place very quickly, effectively and efficiently. Nitesh Kumbnani and his team were spot on and very informative and easy to deal with through the whole process. Well done.
1 comment
Customer S.Maxxia
Thanks for the amazing review, Geoff!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
Kind Regards,
Nawal
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ShreyGreater Melbourne (Outer), VIC
- 2 reviews
Maxxia Novated Leasing - walk the other way...
This review is about the Novated Leasing product offered by Maxxia. WOW..now isn't this a scam hiding in plain sight?! *cue shady current affairs music*
My wife and I were looking into financing a 2nd car and as shes a public health professional, we thought we'd look into her employee benefits on Novated leasing. Unfortunately her employer has all their employees locked into Maxxia which means they can basically charge whatever they want and employees have no other choice but to use them if they're looking to benefit from the tax savings that ...Read more
1 comment
Customer S.Maxxia
Hi Shrey
I am sorry to hear this and thank you for taking the time to provide your feedback.
I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your complaint. ... Read more
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Questions & Answers
Shirley Ashfieldasked
I want to increase my entertainment card amount did it on the web once but need to talk with you
I ve given up holding on to your numbers over 2 hours in three days can you call me to have it corrected asap [Number Removed] Shirley Ashfield
2 answers
This is impossible system
I don't haVE TIME TO READ EVERYBODY ELSES QUESTIONS THANKS
Milena I.asked
I am not sure I registered online log on for Maxxia. I need to change my bank details and how I can do it online. I did try to register but with no success. Thank you.
1 answer
Customer S.Maxxia
Hi Milena,
We can definitely help you log into your Maxxia Online account and update your bank details. As this concerns your personal account, I would like to recommend that you send us an email at [email protected]. Alternatively, please feel free to contact us on 1300 123 123, during our standard business hours (8am-7pm AEST, Mon-Fri).
Kind regards,
Nawal
Jenny G.asked
my maxi card won't activate? tried many times
2 answers
Customer S.Maxxia
Hi Jenny,
We can definitely assist you in activating your Maxxia card.
As this concerns your personal account, I would like to recommend that you chat with us via the Maxxia Live Chat service here: We are available Monday to Friday between 8:30am - 5:30pm AEDST. Alternatively, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST.
Kind regards,
Nawal
Hi jenny. Yes, it's a pita. Stick with it and you will get a result. But it doesn't need to be this hard. Changes are made for changes sake or because someone is bored and needs to find something to do. Problem is, these brainstorms impact negatively on customer service. We work in the front line and work hard for our money. Good luck.
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Customer S.Maxxia
Hi Sophie,
We look forward to serving you again. Kind Regards, NawalThanks for taking the time to provide such a great rating and feedback for Josh.
I will be sure to pass on your feedback to Josh and his manager so that he is recognised for his wonderful customer service!... Read more