Had to get new card and change my address she was very helpful it is great to be able to access online and get the problem solved straight away thanks

I received letter with my new Maxxia card with instructions on how to read PIN number attached.
I couldn't see or get number.
Phoned Maxxia. great support.
I changed this number to one of my own. All good.
Thank you to both Staff who helped me, as I lost Michael on getting email code from Internet. Then lost female on the phone as well as I didn't know how to get on hold call phone call back. It kept going around in circles.
I do apologise to these two valued staff members. Thank you to both staff.

Had a chat with Kerry W and she helped me with managing the issue with the card. Appreciate a lot. Fast service delivery means a lot and I really recommend others this salary packaging service by Maxxia.

I had a chat with Kerry W for a good 1hr regarding salary packaging. Kerry W has been very patient and have answered all my questions well. Very professional and very prompt too in answering questions. Excellent service!!

Hi
I would like to thank and commend Padma K on her wonderful and amazing customer service and help. She was able to help solve my issue and I was able to successfully submit my claim without any further delay.

Regards
Teresa

Staff Aaron from Maxxia was really hepful and actually get back to me re:missing Maxxia account. I was with SWSAHS which is part of NSW Health and they do link with Maxxia. When I moved to Healthshare NSW which also part of NSW Health then the Maxxia account just vanished despite having the same employee no.
Aaron check and recheck- and explained that Healthshare NSW has a different salary packaging company provider. Thanks for getting back to me with that information.

Telephone Agent Josh was very clear in answering my questions and prompt in sending me solutions to my card issue.
Excellent person to person customer service and patience and understanding.

Great support from Karli Mann and tge maxxia team. I would highly recommend this salary packaging service which we used to get a great price for a used car lease.

Kerry W and I chatted on the 20/5/20 re: maximising salary packaging and my meal card. Incredibly helpful and quick. Also gave some good information about salary packaging whilst on maternity leave. Thank you!

Always answers questions well and will slow down to explain until you understand. They take the time to explain options to get the most out of their service. Always quick, always easy, no bull.
Nawal was exceedingly helpful in sorting out my situation.

Despite me requesting a cessation of my accounting Mid April 2018, mainly due to the organisation taking funds from my pay to support a mortgage but not passing the funds to my mortgage bank, Maxxia continued to deducted fees from my pay totalling $515.16 (since April 2018). Be aware of giving advice to Maxxia in relation to a cancelled account and be sure that you mention that "cancel my account" if that's your intention. Because I contacted them twice in 2018, it was deemed that the account was active and hence a penalty of $145 yearly. So from a total deduction of $515.16 I get back $141.96. I view this as an exercise in money grabbing by Maxxia.

it's great opportunity to use of their services. Very sociable and responsive people. Joel from Melbourne office has excellent personality and very patient and informative person which I had a chance to have a chat with him.

Kerry W was excellent. Very helpful. And efficient
Kerry kept me informed and explained the process and what was being done. Best online chat help I have received
Thanks Kerry really appreciated you expertise

Excellent service. New employee who went above and beyond what she had to do. Recommend giving them a call if you need assistance. Have been many years with this company

I had my enquiry quickly answered and was able to maximise my salary packaging. Usually I like to speak to someone, but this was great. Verification was easier as I had already logged on.

I would just like to thank Jane for her very fast response to a couple of questions that I had, she was extremely helpful, very professional thank you again Jane
Kind regards
Julie

I called Maxxia previously to ask about changing my benefits, but the lady who answered the call was not very helpful at all. So i tried to chat with them instead, Kiran was just so helpful and was able to change what I wanted towards my benefits so quickly! Such a champion! Thank you!

Richard K was excellent to work with - clear, honest and fast communication, support and help. Everything was explained in detail and we are excited to start our first novated lease!

Kerry Weston, customer support from Maxxia was very patient, knowledgeable and helpful in assisting me when trying to understand how salary packaging works. Would recommend giving them a call for any questions.

I was able to speak to Kiran P who paid excess funds into my bank account.
In these harsh economic times it was gratefully appreciated.
He was helpful and friendly and is an asset to your company.