ME (Members Equity) Bank

They don't pass on all the interest rate cuts. When they decide to pass them on they always keep some for themselves. I pay $400 a year in fees for this rip off as well! Very unhappy with them atm!
Horrible statements as well, they are meaningless. They have been telling me for years they are going to improve them, so far nothing has happened.

Customer of over 15 years. They have always been slow but previously were good and simple to deal with. We never should have financed property through this bank. They outsource settlement to Tasmania and you will come close to default or will default because of their slow and archaic systems. Throw into that their misleading conduct from their bankers and their lack of remorse from senior management and executives for their lies that cost us significant $. Stay away, we have gone back to a big bank and can’t wait to be rid of this operation entirely.

very helpful staff solved problems and suggested better solutions. Have been with bank about 2 years in to process of transferring all banking to them. They have been very reliable to date

There’s lack of accuracy of providing informations to customers through phone customer service Providing faulty informations regards to eligibility requirements to apply for
opening bank account such as residency in Australia. Bank transactions is inconvenient as well

Mobile app and online banking are both very inconvenient (eg transactions are not listed chronologically) and often offline. Customer service line is almost always "experiencing unusually high call volumes". Customer service is polite but inaccurate or misleading, especially with regards to timeframes. Communication between teams/departments seems limited.

I have been with Me Bank for about 3 years. I found the customer service fairly good, responsive and helpful and no long delay to talk to someone. Saving interest rate is among the top 3 in the market and I am happy with that. Things that I am not too happy is the app is slow and quite basic, there is no NPP fast payment, apple/android pay, and when you send payment to someone I cannot enter meaningful description and receiver only read some meaningless letters/numbers which is quite annoying. Me bank has to be responsive to the modern banking or they would be left behind. I am not sure why they are so behind in this area. I hope Me bank management listen to this cause I am so close to give them 5 star.

When setting up our mortgage we applied for total lending of LVR of 90% INCLUSIVE of LMI (to get the good interest rates - the only reason we went with them).
Instead they added the LMI on top of the lending, and lumped us with the far worse interest rates, and are now "over-charging" us over $450 a month in additional interest payments compared to the rates we had asked for!
This is not what we had asked/applied for, is completely dishonest behavior, and to make it worse their BDM and customer service have been little help in trying to resolve this so far. Still trying to resolve and happy to update once a resolution is reached.

Absolute pure filth!!!! Been with the bank for years, never met a more inept mob of pr**s I’m a pretty placid person and it’s hard for me to say this about a bank. I have refinanced twice with this bank. Once being an it issue on there end which dragged out causing. Me to go on higher rate for 3 years. Costing me $$ no compensation.. second time it dragged out so long my mortgage broker had to call up only to find out the paper work was just sitting there completed on their desk. Did I mention I am already a customer with the bank it shouldn’t take over 4 months to process. I had perfect credit record, and still took this long.. banks talk about interest rates what about dis-interest and did I mention that this company is total trash can...

I've been with ME for many years, and while there have been glitches in our relationship, generally they've been ok.
But they have failed to implement the New Payments Platform.
Their mobile app functionality is limited, at a time when everyone does everything by phone.
They have good products, but not necessarily better than other providers. I'm using ING (great app, NPP, cheap international transactions), and CitiBank (fee-free International transactions, bit app is bad and no NPP) more these days.
I'm discharging my mortgage with ME at the moment and it's going smoothly. I'm keeping my account with them to receive payments and pay bills.

Have been surprised to see such negative reviews. My experience is close to faultless. I've had products with ME for well over 10 years and I enjoy great bonus interest and better rates than I can find elsewhere, and easy online banking experience, and on the rare occasion that I need to contact them, I have always found the customer service very friendly, professional, responsive, helpful - a positive experience.

I was initially a bit worried about only having an online bank, but I soon realised it was just fine and then closed my remaining account with my previous bank.
I am extremely happy to have all my banking with ME and highly recommend them.

I have been receiving overdue notices due to companies not recognising my payments due to a ongoing glitch in MEs online banking system - the reference field is not working properly. Incredibly frustrating to having to check payments and then reconcile with the companies. No comms on this from ME and no timeline for rectification. Time for me to move on I think

Their customer service is first class they have always resolved any issues i have had first call or within a few days which compared to another banking institution in my experience is much much more efficient. They have modern and 'relatable' sometimes quirky advertising and their approach feels more personal which i like.
I am extremely happy with these guys to date! 5 stars!

We have been with ME for nearly 20 years. What was a dynamic customer focussed company has become a dinosaur. No Apple pay, poor customer service and no new ideas.

Online banking experience is terrible. Just slow and difficult to integrate with anything else. Tap and pay transactions take days to reconcile. If you want to use any modern features available at say ING, or any other bank, forget about it. I transferred my mortgage there last year, and it's the worst decision I've made, I cannot understand their mortgage calculation, it's ridiculously complex. It take on average a minute just to VIEW my account balance on my mobile. I have a major dislike and cannot wait to move somewhere else.

I have been with this bank for 6 months now. The app is extremely basic & slow. Transactions are also very slow when sending/receiving (Often taking 5 full business days!) Whilst interest rates may look appealing in comparison to other banks, it is not worth it in my opinion.

My husband has been with ME since 2004 and in the beginning it was all ok. Now that we are needing to refinance due to our circumstances, they are delaying everything. Making problems for no reason and we need to go through hoops to get out of their trap. SICK AND TIRED. We need settlement to go though by the 6th of January and they refuse to do anything until after the 17th DISGUSTED! We have commitments we can't break and all you have done is made it difficult! Anything to slug you the last bit of interest.

Totally unreliable, incredibly slow and highly unorganised. Attempted to apply for a personal loan but someone in their office that I had spoken to over the phone had changed the residential address I had originally put on my application which caused huge confusion and now it’s been over 2 weeks since I started the application and got “conditionally approved” on the same day, that I’m not even going to bother with such a company now

Very happy to switch to a flexible savings account that earns me a high interest rate of 2.05% compared to 0.10% my current account was giving. Really like the app to check my balance etc too