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Reviews

3.4

51 reviews
5
(21)
4
(6)
3
(8)
2
(3)
1
(13)
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Ilja C.

Ilja C.Sydney, NSW

Results vary by 1-1.5 degrees each time

published

Overall great idea for a multi purpose thermometer with the unfortunate fail in the critical body temp readings. Measured 3 family members who will get 36.4 to 38 around the head, the temple area varies by 1 to 1.4 deg. Pretty useless to guide if a baby has fever or not as well as an adult.



Purchased in May 2021 for A$60.00.

hannah-banana

hannah-bananaMelbourne

  • 13 reviews
  • 1 like
  • Verified purchase

Inaccurate, calibration instructions are useless

published

So this reads at 1.1-1.5 degrees cooler than the actual temperature. Instructions on recalibration are useless - holding the mode & C/F buttons at the same time does nothing. Will be returning.



Purchased in January 2021 at Costco.

1 comment
Medescan
Chad D.Medescan
Allied Employee

Allied EmployeeSouth East Queensland, QLD

Loved it but button won't always work!

published

Great thermometer, however for the price i expect it to last more than 2 years..
the main button has been sticky - hard to turn on and even harder to get a temperature. My son suffers from a rare disease and this is vital to us. Doubt we will purchase another one because of this issue.



Purchased in January 2021 for A$100.00.

1 comment
Medescan
Chad D.Medescan
Baby Thermometers

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Roger

RogerSydney

  • 6 reviews
  • 4 likes

Waste of money

published

Absolute waste of money. Never give an accurate reading, even you can feel the child fever. There is no consistency and gives the only reading of 35.6 all the time. Even with high fever of 38. We have to use the under arm which give an accurate reading. Never trust this one.

Saz

SazSydney

I love this thermometer!!

published

Easy to use and accurate. Having used ear thermometers in the past and all the hassle with them. I Just love this one !! Very helpful instructional video on YouTube as well. Would highly recommend for all age groups. Would go as far as saying I want to buy a second one to leave at mum’s.

Allison

Allison

  • 5 reviews
  • 2 likes

Inaccurate and frustrating!

published

Absolute waste of money! I followed the instructions and get a difference of a whole degree when measuring temperature in the same spot. Not helpful when your newborn is sick. So frustrated that I’m now going to have to spend more money on a replacement. It’s ridiculous to blame the salesperson when it’s quite clear this product doesn’t do what it’s supposed to.

siusin206

siusin206Sydney, NSW

  • 8 reviews
  • Verified purchase

Good indication of temperature, however temperate varies at the same spot. Loud click can be annoyin

published

I bought this after having issues with a previous thermometer. Used it on a 6 month old which had a high temperature and this worked well enough to pick it up. However, you need to follow the exact instructions on taking measurements on the right temple only...the temperature WILL vary on different areas and DO NOT use it on the forehead (will yield higher results). Also, the click is noticeable by my baby when she is asleep.... More or less does the job!

Vanessa

VanessaSydney

Broken screen

published

I would have to agree with a lot of the people on here regarding the temperature variances even when aimed in right spot. You get many different temp readings. I was still using it quite often until the screen recently broke. And it’s unusable now without very loud volume which cannot be used if baby if asleep to monitor fevers. Really disappointed that now I am left thinking I need to spend a small fortune now on a replacement.

1 comment
Medescan
Chad D.Medescan
Zoe

ZoeMelbourne

  • 2 reviews

Does the job (more or less)

published
1 comment
Medescan
Chad D.Medescan
Baby Thermometers

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Hayley

HayleySouth Australia

Broken screen and loud readings

published

The screen on ours broke within the first 4 months of having it.
I have emailed and rang the company and not been given any options for fixing the device only the option of buying a new one.
The broken screen means we can only get an accurate temperature reading with the sound on. With no volume control I resort to wrapping fabric around the speaker when trying to check my children during the night. It is very loud!
A more durable screen or options for repair would make this a better and more affordable product.

1 comment
Medescan
Chad D.Medescan
Julie

JulieBrisbane

  • 9 reviews

Convenient but unsure of accuracy

published

Was originally shown by chemist how to use this thermometer which turned out to be incorrect. Once i read instructions it seems to work a little better however i really question its accuracy. i can take 5 readings and get 5 different results - with about 1.5 degrees difference between the lowest and highest reading. Also if it is not in the exact right spot it can make the difference even more. The only thing i like about this thermometer is i can take the temps withought it touching them.

1 comment
Medescan
Chad D.Medescan
mayon

mayonGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes
  • Verified purchase

Easy to use

published

Found this product after read reviews from product review...up to now I am happy with this product ...for baby it's the easiest way to check temperature.to use this device you must read the whole manual ..it s only short period in my usage..will find any issues if we use more..hope will work better.

Travis

TravisNarrabeen

  • Verified purchase

Cool product and great customer service

published

We were given the Medescan Touchless thermometer from a friend when our baby was born. For the most part, the thermometer has been pretty helpful and super easy to use. Just make sure to follow the instructions on taking the temperature several times (with 15 seconds in between) to get the most accurate reading. Our older daughter dropped ours, unfortunately, and the body temperature readings stopped working. I contacted the company and they were happy to replace our unit and shipped a new one immediately. I feel very grateful for their service and highly recommend them and this product!

1 comment
Medescan
Chad D.Medescan

Excellent product and customer service

published

I've always been very happy with my touchless thermometer and I almost cried today when it somehow fell off the shelf and the screen smashed ( I have two sick kids also). I rang customer inquiries and explained what happened and they very kindly are putting a new one in the post tmrw. I couldn't ask for anything better. Thank you Medescan.

1 comment
Medescan
Chad D.Medescan

Best buy and a must for all parents

published
1 comment
Medescan
Chad D.Medescan
Baby Thermometers

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inaccurate temp

published

I really wanted to like this product. Unfortunately its not reliable when you need it most. It read three different temps in 15 seconds ranging from 36 -39.1
Thought it may have been the one I bought so I exchanged it for another one and the brand new one does exactly the same.

1 comment
Medescan
Chad D.Medescan
Tired

Tired

  • 4 reviews

Shocking - inaccurate measures and stay away from the product

published

A friend gave this product as a gift to me. My little one is having a temp above 40 degrees, and it gave me results as - 36.5 in the right temple, 38.7 underarm and 39.3 near the neck. Whilst ur r stressed, the only comment I have for the crap is it is not even worth the place in my bin!!! Do urself a favour and stay away from this rubbish!

1 comment
Medescan
Chad D.Medescan

Great.

published

I've had one for 4 years now. Read the same as the thermometers used at the Princess Margaret Hospital for Children. Took Jnr there because of a persistent fever and the Medescan was within .2 of a degree of their units.
You have to aim at the blood vessel in the forehead, as in the instructions and much easier to use than an ear one.
The room temp function is good is you are worried the kids are too hot or cold... for example for when you are using a steam vapouriser and are worried the room is getting too warm.
Very happy with it, I am getting a second one for the ex.

1 comment
Medescan
Chad D.Medescan

Inaccurate & inconsistent

published

Purchased this thermometer having researched many and read loads of reviews, this one came up trumps. Sadly though apparently spending $100 for a 'quality product' doesn't mean it functions properly. I read the directions leaflet to ensure I was using the device properly and still the readings given are widely inaccurate and can change 1-2deg in a matter of minutes - not good considering you're relying on this to confirm whether or not your child has a fever or when they're having febrile convulsions and it's telling you they're '36.6deg' which in actually fact is 40.2deg! do yourself a favour and spend the extra money and purchase the Braun branded thermometer the paediatricians use

Excellent customer service

published

Excellent customer service - The Medescan Touchless Thermometer was purchased for us as a gift we were very happy with the device. It had a recent fault with the audio on/off button, however the Medescan Customer Service were very helpful, efficient and friendly in facilitating a new device for us.

1 comment
Medescan
Chad D.Medescan
Page 1 of 3

Questions & Answers

Carolyn D.

Carolyn D.asked

My thermometer basically doesn’t work. Sometimes it beeps and no reading shows. The readings basically are all too low - 33-34 degrees. Will look at returning I think.

No answers
Maretta Shirley

Maretta Shirleyasked

Where can I obtain one of these and price please.

1 answer
Medescan
Chad D.Medescan

Unfortunately this particular model is currently unavailable. However, we have other Medescan thermometers available and you can source online or instore through your local pharmacy.

Here some of the pharmacies you might be able to get from:
Blooms The Chemist
Priceline Pharmacy
ThePharmacy.com.au
Pharmacy 777
Capital Chemist
and many others

Best regards

Medescan
Online customer service team
1300 736 330

Steven D.

Steven D.asked

How do you replace the old batteries

2 answers
Ilja C.
Ilja C.

Slide the blue cover off “gently” being quite hard in my experience.
Here is the online manual:
https://medescan.com.au/wp-content/uploads/2015/02/RC008_IM.pdf

Medescan
Chad D.Medescan

Thank you for your question Steven and your correct answer Ilja. You can also contact our customer service team during regular business hours on 1300 736 330. I am sure we can guide you to a suitable solution.

Best regards

Medescan
Online customer service team
1300 736 330

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