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10 questions from our users
ZakaryCasked
Hi
My oven beeping sounds just went out, i can hear it but it is very low the sound gone under !!!
3 answers
I hate this cooktop so much! You need to unplug the power from underneath. Pull out your drawer or open the cabinet and you should find it. Turn off the power for 15 minutes and then turn it back on.
I hope this helps.
thank You, I have lots of work cuts out for me to pull out the wall unit and dismantle ; I also hope this is it and it works . have a safe and healthy days ahead .
Miele representativeMiele
Hi Zakary, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Craig.
Dineeshaasked
HORRIBLE COOK TOP EVER,after all Miele hype we bought this cook top,no reason for it to beep when turn on low flame.Make me frustrated with click sound.Still keep making click sound after the burner is on.My two front burners stooped workings after 2 years warrant finished.Now there is a call out fee of 179$,which is a rip off.
1 answer
Miele representativeMiele
Hi Dineesha, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team will be in contact as soon as possible? Please reference your Product Review username so we can identify you. Kind regards, Anna.
franca p.asked
What does my cook top turn itself off and then begin beeping
2 answers
Usually it means you have some object on the stove and it thinks it’s a fire hazard, so it turns itself off and starts beeping. Ensure you don’t have any additional objects on the cooktop while the burners are on
Miele representativeMiele
Hi Franca
You may also troubleshoot this issue by visiting our Service Booking portal https://www.servicebooking.miele.com.au/ . If the issue persists and you need to book a service you may do so via that link, or call Miele on 1300 464 353.
Kind Regards
Anna
Audra E.asked
I cannot unlock my gas stove, tried pushing both the plus and negative sign together to wait and hear the beep - but it won't unlock the stove. Any advice or tips?
2 answers
We turned off the power to it and it reset the stove and unlocked it. Only way to make that work. Would never buy one of these again.
Miele representativeMiele
Hi Audra,
Please accept our sincere apologies for the inconvenience. We are not sure what exactly you are being locked out on, or if there are any fault messages which would give us a better understanding of the problem. We would say that the electronic control has detected what it thinks is a boil over or spill, so has shut down. The controls are designed to do so if more than one 'touchpad' is operated at any one time. This is the same as moisture laying across, or a cloth, be it damp, or dry, sitting on the glass, or even a pot partially across the control area. The controls are not sure of the command requested, so sets of an audible beeping alarm, to warn you.
The 'Operating Manual' has no mention of this type of issue in the 'Problem Solving' section, exactly, but does mention to turn off the unit with other problems, if previous advice has not worked. Please be aware of cleaning and then drying the control area straight away after spills, or when cleaning after use. Then to ensure that the control area is not covered in any way whilst in operation.
If you would like further assistance with this, please contact us on 1300 464 353 (Australia), or visit your local Miele Experience Centre where our Miele specialists can assist with any questions. You can find your nearest location here: https://www.miele.com.au/domestic/miele-centers-2242.htm
Kind regards,
Anna
Maria P.asked
So I’m not alone. I have had mine for a year now and every time I clean the top the beeping starts. Its actually beeping right now. I haven’t bothered to switch off the main power to reset it as it was late last night when it started. You would think after all these complaints Miele would take all these reviews seriously and fix the problem.
3 answers
Now we got used to it. "Rebooting" cook top every night. I am glad Miele is not making planes. Their customer service is also very rude.
Miele representativeMiele
Hi Maria, thanks for your question. Unfortunately, we are not able to determine the issue regarding your Miele KM 3054. The cause of the beeping can be caused by different factors, and we would need a technician to attend to correctly diagnose the problem. If you can please book a service call using https://www.servicebooking.miele.com.au/ or if you have any questions don’t hesitate to call us on 1300 464 353 (please be aware these contact methods are for Australia only). Kind regards, Anna.
What is the proper point of contact for someone living in California experiencing similar issues? Thanks.
Lenaasked
We have the same problem with our Miele gas cooktop, it starts beeping and won’t stop. I would totally not recommend buying Miele. We had cheaper brands in our kitchen before we renovated and never any issues.
1 answer
Miele representativeMiele
Hi Lena, thanks for your question. Unfortunately, we are not able to determine the issue regarding your Miele KM 3054. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353 (please be aware these contact methods are for Australia only). Kind regards, Anna.
John Gangemiasked
How do I stop my cooktop from beeping after cleaning the glass
3 answers
Miele representativeMiele
Hi John, thanks for your question. You will need to book a service call for this issue. You can do so by calling 1300 464 353 or making a service booking here https://www.servicebooking.miele.com.au/ (note this is for Australia only). Kind regards, Anna.
I have the same problem, need to remove a draw to switch off at PowerPoint to stop the beeping very frustrating.
I will be calling in the morning
I had the same issue, but if you lock it before you start cleaning it won’t beep any more.. then unlock it after you’ve cleaned it.. took a while to figure out but I’ve got no more issues with it.. hope it helps
Rickasked
We have had our Miele cook top ($3500 ) for 2 . Same issue, we cleaned the ceramic glass with a damp cloth and also used a dry cloth to wipe dry immediately after the clean. Beeping has commenced. It wont stop - 30 seconds intervals. HELP.
5 answers
I believe that this product should be taken off the market asap and a full refund offered to purchases.
I believe that this product should be taken off the market asap and a full refund offered to purchasers.
We still have the issue. The only workaround is turn the power off then turn back on
PS66asked
We are having the same problem. After cleaning and then turning the gas off it starts beeping at us and won't stop.
Pushed and held the - + signs together and it stopped for a bit then started again!!!!! Any help?
1 answer
Unfortunately we haven't figured out a way to fix that. We are still unplugging as the solution. Miele customer service is horrible. They only care about getting your money.
wyasked
Hi paul, sorry to hear this is a disappointment. We have this SAME problem. Starts beeping when we clean/wipe the top. Only way we could stop it was to turn the maibs off outside. Did Miele say how to fix it? Thanks in advance.
5 answers
Sounds like a common problem. I cant get to the switch to turn off as it is behind the oven and to stop it beeping i need to go outside switch the mains off to the whole house. Very annoying. Had miele service replace ectric board and problem is still there. Always beeping after cleaning. Im listening to tge beeps now as i type and im ready to sledge hamner this $3500 piece of crap. Miele wont help anymore. I would change over for a base model with no high tech features or electronics
Sounds like a common problem. I cant get to the switch to turn off as it is behind the oven and to stop it beeping i need to go outside switch the mains off to the whole house. Very annoying. Had miele service replace ectric board and problem is still there. Always beeping after cleaning. Im listening to tge beeps now as i type and im ready to sledge hamner this $3500 piece of crap. Miele wont help anymore. I would change over for a base model with no high tech features or electronics
Hi, I also have similar problem when cleaning the stove. We had to turn off the main switch to restart the stove all the time. But for the last two times of cleaning the stove, BEFORE cleaning it, i pressed the -+ button to lock the stove. The stove amazingly didn’t beep. I hope it will continue to do so as it’s very annoying having to keep turn on and off at the main switch board. Hope it ll help to solve your problem too.
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