Have this Miele cooktop as it came with the new apartment - it was repaired twice under warranty and it has recently died again. Called customer service and was told that there would be a call-out charge of $170 and they are unsure if this can be repaired. This is very disappointing considering that this is a high-end product and what happens if the repair is going to cost close to $1k as mentioned by other users? I would rather replace it with another brand.

This is a very temperamental cooktop. It constantly turns itself off or down. You cant rely on it to cook without watching it and I have trouble having more than one or two zones on at the same time. Great for boiling water if thats all you do in your kitchen.

This induction hob is terrible. It regularly simply turns itself off during cooking for no apparent reason. It frequently gets "F" faults (and then turns itself off) if you do the most normal things during cooking, like place a pot lid or a spoon on an unused part of the hob. Heat distribution is quite uneven. And the touch controls are so temperamental. If you have some "normal" levels of cooking splatter on the cooktop, the touch controls become impossible to use.

Oh, and when I contacted Miele, they said they'd only come out for a warranty call if I paid them $170. Not good customer service.

On the plus side, it boils water very quickly and you can sear a good steak (assuming it doesn't turn itself off in the middle of cooking).

After bad experiences with the quality of Miele ovens, we thought that we'd try Miele again given its reputation. So we bought a Miele induction cooktop. As soon as you turn any cooking zone to a high temperature it turns itself down, and if you have two or more pots on the cooktop it turns itself off. Total rubbish, we're waiting for a technician to visit with a useless highly expensive cooktop.