Miele W 1611

Update - Miele’s customer service team were great and we figured out a good way forward! We bought Miele products for our renovations in 2009 because of their famous longevity and customer support. The washing machine worked well, until it started having troubles - and it has been a nightmare since. The door release broke about 5 years ago, and the $180 we paid for support gave us a technician who took 3 minutes to tell us it would be almost as expensive to fix as buying a new machine. So we battled on by manually releasing the door, until now the whole unit is cooked.

Purchased in 2009, was a very good machine until about 3 years later when the door began to drop slightly then aprox 4 years ago it got worst its now to the point you physically lift it up to close it .
The poor design of the hinge is the problem which looks to be metal but the load bearing area is plastic which has fractured .
Disappointed thought we were getting the best . The cost of a replacement door is crazy expensive

Bought in 2009 - quiet expensive but thought would be worth it for the promised life. Used minimal in a small family household and never repositioned. Now it appears the crosspiece on the back of the drum has gone - a common problem - this means a job more than the cost of a new machine. Would cost me about $180 just to get a Miele tech out to say it’s broken. Miele unfortunately not much help and said I need to speak to service who would speak to their manager - stuck with Miele for years in our household now thinking of moving to LG - reviews are comparable - just a shame

Paid $1500 as other seems to have around 2010/11, to replace a Miele that had lasted 20 years until out of the blue it needed major works. Same scenario as others - sold with expectation to last 20 years. My main problem now is similar to some others - the door hinge. I've always kept the door closed when not in use due to space and this is the part that has failed. I looked into replacing it a couple of years and ago and it made no financial sense as I was told the whole door & electronics associated with it had to be replaced as a unit. ...

Have purchased this in September 2009 believing that it would last at least 20yrs as marketed to us. The machine was not overworked, we only use it 2-5 times in a week and was happy with the wash until it stopped working today, showing a technical fault F53. It's not worth it, we should have just bought a higher-end model from a different brand that could have lasted the same time for a cheaper price :(

My Miele (more than a decade old) has been 100%. I never understood why people got excited about whitegoods but after owning this one I understand. Cleans superbly and is efficient with ample setting choices. I only ever wash on the shorter cycle to save water and at 30-40 degrees. And, to be honest, I haven't done a second of regular maintenance. Admittedly, it hasn't had to do a monstrous amount of work but it has been brilliant. Agree with the above report that the load capacity is a bit too small but that is the only thing I could criticise. And even then, that's a choice you make when you buy. The size is clearly evident.

Since we bought this washing machine that was sold to us for water conservation after we’d moved to a house with tank water, I just didn’t like it. Firstly it’s very small, I can only just fit a king size sheet in, secondly the cotton cycle takes almost 2 hrs and with no preset timer, I just don’t have that time before leaving home. Thankfully the economy cycle that’s 30 mins washes most things ok. I’ve been waiting years for it to break down so I can replace it, the plastic door hinge broke some 4 years ago and is hanging on barely. Recently t...

My Late wife purchased our Miele W 1611 in 2013. Last Friday machine self destructed, flooding the laundry floor. Have since been quoted approximately $1300 to repair by local Miele service agent! This machine is barely x7 years old, my wife was advised by Miele sales staff that it would potentially provide up to x20 years trouble free service. It has been a huge disappointment & a waste of money. Would of been better off with a cheaper product, considering the limited amount of use this machine has provided! This is a terrible product wi...

I thought this machine would last forever, sounds like maybe I am having the same problems as Frank. Inner drum, terrible noise and throwing an error message. Not finishing or spinning.

At first it seemed fine, then it started giving trouble. Turns out the inner drum which does all the work started spinning off centre and so was rubbing. After a while it was rubbing too much and the machine would throw an error message. It lasted 7-8 years. The drive part had corroded to dust. Not repairable!

I have had this machine since 2009 and it has never skipped a beat. (We haven to yet had a need to move the machine since original install - but we have kept the tools to make sure the drum is secure during transit).

Used at least weekly for all manner of household washing (not very soiled) at times 3 or 4 times in any given day.

We are very satisfied with its features and functionality and the machine washes very well. At times we need to use the full cycle as the short / express cycles may not produce fully clean clothes. But this depends on how dirty the clothes are.

I purchased machine used in 2013 from a couple moving overseas who owned it for a short period. I knew I was getting older when I got excited about this purchase. It has not let me down once! Partners to roommates always commented on ease of use and it’s ability to clean clothes. I don’t overfill machine, I clean the filter regularly and also keep machine door open when not in use to prevent mould. I regularly use washing machine and sometimes after camping/adventure the machine would be on most of day catching up with laundry. I love the express cycle, never any residue from undisolved detergent. Been the most reliable white good since I’ve moved out of the house(over 20 years ago).

I absolutely hate this machine! We have had nothing but trouble with it breaking down since day one from leaking to constant stopping midcycle to clothes coming out as though they have not been washed at all. It was much more expensive than my previous Bosch and I have never been so disappointed. I am so glad it has finally broken down to the point where the cost to repair is more than a new machine. The computer mechanism in the machine is rubbish, always breaking down and expensive to replace. The spin cycle doesn't work half of the time. The...

I have never had a problem with this machine and would wash 3 loads of washing on most days and some days more. It washes beautiful on all cycles, I can adjust water temperatures and spin cycles and in over 8 years that I have had the pleasure of owning it have never needed a service call. I would recommend a Miele to anyone.

I have found this machine to be all that I would wish in a machine. It is gentle on my clothes (so gentle in fact, that a tissue gets "washed" and not "disintergrated" on most settings) and washes really well. Would I recommend it - yes, highly. Would I buy it again - absolutely. I'm really surprised at the negative feedback.