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Miele W310 Questions & Answers
8 questions from our users
Maxasked
The check drain light has come on just now !? Any ideas what it might be!? I have checked the drain hose on the machine & also the drain point were it discharges into & they look all clear
No answers
Anna R.asked
my machine is starting to smell - have done the usual cleaning cycle ie opening drain etc but still smells - what do I do?
5 answers
JoelMiele
Hi Anna, thanks for your question. Miele W310 smelling is caused by a build-up of undiluted detergents, oil, & grease residues.
a. Generally occurs with continual washing at temperatures of ‘Cold-40°C’.
b. W/M requires a self-cleaning wash using Miele ‘Dishwasher & Washing Machine’ cleaner.
c. Then after the self-cleaning, a ‘Cottons 60°C’ should be run to keep the W/M drum clean, and free from build-up. The ‘Cottons 60°C’ can be used to wash towels, sheets, or any clothing that can withstand the wash temp. If no clothing is washed in the cycle, then use ½ measure of the ‘Miele D/W & W/M’ cleaner. If you have any questions please don’t hesitate to call us on 1300 464 353. Kind regards, Anna.
Thank you - - where can I buy ‘Miele D/W & W/M’ cleaner.
JoelMiele
Please find our cleaning products online here https://shop.miele.com.au/en/cleaning-and-accessories/miele-cleaning-products/
Chris Pasked
How can I reset a program that I selected in error? If I switch off and back on again it just carries on from where it stopped.
2 answers
JoelMiele
Hi Chris, to cancel or select a different program:
1. Switch the washing machine off with the On/Off button
2. Turn the programme selector to finish
The programme has now been cancelled. Then switch the machine back on, select a different programme and press the start button.
Kind regards, Anna.
For more information, you can find your operating manual online here https://www.miele.com.au/professional/inactivem-user-manuals-177.htm, search your product 'w 310' and download the manual.
Hi Anna, I didn’t realise there was a “finish” position on the dial.
Yes at the top in very small writing.
Thanks for your help.
Chris
Aliasked
When I put a load of washing in to start, it partly fills to start then flashes and then rinse light flashes and is in pause mode?
What could this be?
1 answer
JoelMiele
Hi Ali, thanks for your question. You will need to book a service call for this issue. You can do so by calling 1300 464 353 (Australia) or making a service booking here https://www.servicebooking.miele.com.au/. Kind regards, Miele.
Susanasked
I have a Novotronic W310. It is "options" buttons that can be used with most cycles - I use the pre-wash a lot but not the others. I want to machine dye some clothing - if I select "soak" what actually happens? I assume the program pauses for a while mid cycle, but for how long? Does it then drain and refill or just continue through the cycle? The instruction manual mentions the soak option but doesn't explain what it is. Anyone know?
1 answer
Hi There,
Sorry - I have no experience in what you want to do. Your best bet would be to contact Miele.
Cheers
David
Trishasked
Have a Meile Novotronic W310 washing machine. Drum is scraping and making noise on spin cycle. Cost of repairs as machine 13 years old?Trish
3 answers
Probably need to change suspensions I had it before cost me to fix around 300 not sure how Mach it now but I would buy new one if it happens again
I would scrap it and buy a different (cheaper) brand. (In fact, that is what I did when mine failed at 12 years!)
Hi There
If it were my machine I would not be spending any money repairing it. After 13 years it does not owe you anything. Invest in a new one. 13 years service is pretty good.
Cheers
David
Rezasked
i have a w310 for 16 years. been running perfectly. last night it started making a really bad noise - i turned it off from the wall socket. when i opened the door, some smoke came out. what is the problem?
anyone to help me here thanks.
2 answers
You did well, I only got 12 years out of mine.
It is impossible to know what is wrong but smoke is bad. Don't waste money on it, I strongly suggest that it is time to buy a new one. After 16 years it owes you nothing.
George Aasked
My W 310 washing machine had a load of washing and it started dancing so violently it was hitting the glass door, I recently changed the glass door and water inlet valve do the drum shocks and springs need replacing or do I need a new washer ??
2 answers
I had similar problem around 6 years ago and called service to replace shock absorbers cost washer still going well
Sorry George. I don't know the answer. I have always replaced my white goods before the expected end of life. In that way I get something for them secondhand which I put towards a new replacement. The cost of labour in this day and age makes repairs on old equipment not a good investment.
Regards
David
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