Excellent results. Clothes seem to be cleaner but in better condition than what we experienced from our previous Miele which was bought new 12 years ago. The clothes are less 'abraised' than the old machine. The machine is quiet and easy to operate. We have no particular need for lots of features, but this machine will do everything that the average house hold requires.

After 12 years of relatively light use (1-2 person household), our W 310 has failed. It is probably repairable, but it would cost a minimum of $164 to even find out, and a week to get the Miele technician out. Still, while it worked, it was great. Miele is currently pushing the slogan "Tested for the equivalent of 20 years usage" pretty hard right now. It's hard to know what that means, because if they actually meant it, Miele would have a 20 year warranty, or reduced service fees for 20 years, or something. But they don't, they just have a two year warranty, no better than anyone else. We decided not to buy another Miele.

I have this machine for 12 years and had to service ones only for shock absorbers cost me around 300 for visits and parts still working perfectly . worth every dollar I spent. no doubt, just thinking to get a new Miele model for change. would never go to another brand