Miss Amara

The rug I received is beautiful and exactly what I ordered. There was an issue with delivery, however, Miss Amara swiftly dealt with the issue and sorted it within a day. Well Done! Very professional and will definitely use again.

Cannot fault the service down to the durability, suitability of the rug to your aesthetic needs down to whether or not you have kids or pets to ensure you have the right rug for your space. The stylist Tatiana helped me on the search for the perfect addition to our bedroom from start to finish, excellent customer service.

I ordered a rug and had to return it as I ordered the wrong size. The return was made so easy and they organised a courier to pick up the rug. No issues with refund and I reordered the rug in a new size. Katherine was very helpful throughout the process. This is my second rug from Miss Amara and I will continue to order from them when I need another rug.

I recently received two stunning rugs - the Elletra Cream & Navy Floral Motif rug, and Kira Diamond Detail rug - all I can say is WOW!! They are absolutely so beautiful and soft, honestly so much better in person compared to on screen! The advice and assistance provided by Miss Amara, with special shout out to Tatiana have really elevated my whole shopping experience, thankyou so much!

Service was incredible with follow up and all questions answered. The rug was just as it was described. In love

Returned my rug and had the best experience so easy and no dramas what so ever!Katherine was always updating me on my rug journey.
Absolutely top customer service thank you for the opportunity to see the rug in my house unfortunately it didn’t suit the area.

I did a return with them and they were so helpful. Replied so quickly to my emails and were with me every step of the way. Easy returns with no troubles at all. Big thanks to Katherine for all her help

Absolutely disgraceful company. Could not be more appalled at how badly managed the whole thing is. I received my rug after 4 months of waiting for it (supposed supply issues). Once it arrived I opened it up to find it was in fact the wrong rug placed in the incorrect packaging. I then had to go through the effort of repackaging a massive rug using bin bags and tape and book a return, all whilst not having my actual rug resent for 6 days. After being completely ignored for 3 days over email, call and online chat, a manager finally called and bo...

Ordered a gorgeous rug but it didn’t end up suiting the room. One of the stylists ended up helping me pick a new one which is perfect! Return process for the first rug was great & Customer service was faultless!

Great company to buy from,fantastic delivery on time value for money rugs.

The service at Miss Amara has been amazing right from the start. Tatiana has been of so much help and very patient during the process of trying to choose the right rug!

The concept of no fuss returns is nice in theory. However I’ve not had this experience in the 3 times now I’ve ordered from Miss Amara.
Each time a pickup was arranged it was never on the day scheduled which meant brining the rugs in and out multiple times.
My last order I received 2 rugs. Both of which were in disgusting condition. They had clearly been returns and not gone through any quality control process.
I’ve been bounced around to that many people and still haven’t managed to get a refund despite the products being in such appalling condition. Will not be shopping here again.

The rug was delivered a day earlier than suggested... great!
Love the service offered by Tatiana. I have many more rooms that need a rug, so I'll be coming back for more soon!

Although the rug I ordered wasn’t 100% what I was after for my space, the customer service team were so incredibly helpful with my return and it was such a pleasure dealing with them! I would 100% recommend and look forward to purchasing from Miss Amara in the future!

The styling team were so helpful in helping me select the perfect rug for my space. Loved that I could see the rug with images of the room. Can't wait for it to be delivered.