Modern Group NSW, Sydney Shutters
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WORST COMPANY
NSW, Sydney ShuttersThe worst and rudest company I have EVER dealt with.
$20k for 2 days work. Had a quote done and paid the deposit there and then. Explained we were in talks with the bank to increase our mortgage so wouldn't be proceeding for approx. 3 months which we were told was fine. Couple of weeks later phone calls started saying we needed to book in our job. We explained we would have the funds available end of April and was told that would be fine and they are just organising the schedule and would be in touch to book in dates around end of April. Week
... Read more later they call and say we will be there in 30 mins to clean the roof....no notice, no warning, just showed up. We explained we have a disabled mother in law living with us so need ample warning and we don't have the funds yet! [Name Removed] who we spoke to numerous times on the phone was SO rude and said we won't be able to do any work until you pay. He quickly changed his tune and apologised when we expressed how unhappy we were and wouldn't recommend the company and explained they have a few bad reviews so would like to change our opinions and cleaned the roof without payment. (3 days later we received the funds and phoned first thing to make 1st payment) The SUB CONTRACTORS were lovely and apologised that this was happening and ensured next time we would have notice to organise things around them. Unfortunately this didn't happen and THREE times they showed up with no warning or notice expecting to do the work, even when it was raining! This was VERY frustrating, Modern and the Sub-contractors were blaming each other, shock. In total the completed the work was done in 2 days and then demanded the money even though they knew they were to leave 15 tiles spare but didn't have any. So we refused until our tiles had been dropped off. They came today and I was happy to make payment and asked how much is owed I then overheard [Name Removed] on loud speaker say to the contractor 'they have the contract, they can look at what they owe' WOW(I was stood outside in my pjs at 7:30am) 'make sure you get receipt of payment from THOSE people' I sent the receipt but that wasn't good enough, they wanted a screenshot showing the payment had been paid. How disrespectful! My partner is at work and his since received 3 missed calls from them as the sub contractor gave me the wrong outstanding amount. NOT our fault but proceeded to tell me partner we have the contract, we know what we owe. I certainly won't recommend this company and will never use them again. The clearly are so desperate for money and are just COWBOYS. Don't waste your money and go to a company that looks after you and cares. Don't make the same mistake we did.
Customer service?
NSW, Sydney Shuttersfollowing extensive storm damage to our house, we contacted sales re a measure and quote to replace a damaged shutter. After three phone calls still no resolution. Have nine roller shutters previously purchased from this company so felt it right to return. Best offer was for a person to come at end of February. I know we live two hours away but here was a definite sale. Phone calls were not returned and while office staff were pleasant, action was limited. Since this window faces East and there is no longer any weather protection in summer, I think it is essential to have a replacement as soon as possible. One window is not a big sale but the PR is invaluable. Have started seeking quotes from other suppliers.
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Motorised outdoor blinds
NSW, Sydney ShuttersWe had 3x motorised outdoor blinds installed in December 2022 and we have been very pleased with the end result. We contacted Modern as well as two other companies, and they were much more pleasant to deal with, ranging from sales tactics, product knowledge, product quality during the sales demonstration and desire to accommodate our needs.
Whilst they are not the cheapest quote out there, our experience has been great all the way through to installation. I wouldn't hesitate recommending Richard and his local team.
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High pressure sales tactics
NSW, Sydney ShuttersHigh pressure sales tactics.
Like others I was asked to make sure my husband would be present, politely, mind you. But really? The rep who turned up stayed for nearly an hour because we would not sign up on the spot. Every other quote we obtained only took ten minutes. We had made it really clear that we wanted to think about it. We had to say that three times throughout the time he was there and he still tried to change our mind. Kept calling the boss and offering a further discount if we allowed a sign at the front of the house and looked p
Hi Daranem
We are very sorry that this has been your experience. Are you able to send your best contact number and postcode to [email protected] so we can investigate further?
Kind Regards,
CAS
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Not a happy customer
NSW, Sydney ShuttersI got there shutters in my house to which I tell you please keep your money and go else where. When in warranty I called the company as some of the shutters where rattling when going up and down although was told that there was nothing wrong and apparently it was normal. Now they are out of warranty and I still have the same problem. In addition to this some of the rooms in the home with shutters have never been opened or have only been used 2 or 3 time although completely don’t go up or down. I can’t believe this I spent $10,000 on these and n
... Read moreow it will cost me more to take them down and to the tip. Also the quality is horrible with the paint work peeling off and the aluminium corroded. Please contact me for more details. I do hope that someone from your company will contact me soon as I am not a happy customer.Hi Breanna, as per the message sent to you yesterday, please reply with your address and contact number so we can have a look at your order?y please email us at [email protected] with d
... Read moreetails and we will then be able to look into this ASAP for you. Any photographs will be helpful also. And if you are aware who it was you have spoken with too, please. Thanks Cas.
Great Service
NSW, Sydney ShuttersI've had a couple of interactions with Modern regarding my shutters. The last time was a service performed efficiently and professionally by an employee names Yuta in 2020. He is now booked in for next week to service a different shutter as a result of my calling yesterday and speaking with Jayne. She too, was friendly, professional and polite in organising the callout. When she quoted me the price for a new motor, I asked if there was any chance of a discount as I was a repeat customer. Without any fuss she worked out the best price she could
... Read moreoffer me, which I accepted. It wasn't a huge discount but that's not the point: I was so pleased with her no-nonsense attitude that I asked if I could formally compliment her somehow. She invited me to submit something here, which I now have, without any reservation. From all of my dealings with Modern so far, I can reliably say that this company has a great attitude toward their customer service. Commend and recommend.
Brilliant
NSW, Sydney ShuttersTo the Management,
We had Plantation Shutters installed in our house yesterday.
The work was superb. Sean Dicker carried out his service extremely professionally. He was meticulous with every aspect of providing the service.
Modern can only be very proud and honoured to have such a person representing Modern.
We have been with Modern for many years (as your record will attest) and the service has always been professional. However, Sean particularly shined because of his personality, respect and tremendous people skills.
Customer service (jayne)
NSW, Sydney ShuttersCalled for shutters maintenance and service, jayne explained, helped and advised expressing pleasure not rushing she give time and listen.
Thats called proper customer service
Thats JAYNE
Out Door Shutters and Blinds
NSW, Sydney ShuttersWe found all the staff at Modern Blinds very helpful Petros explained everything and showed us what options where available to us happy with the blinds and shutters that we got.
... Read moreAuthor stated being incentivised for this review
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Petros
NSW, Sydney ShuttersPetros is extremely professional and was great to deal with. He worked on getting us a great price and we really recommend him to anyone who needs shutters.
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Buyer Beware. Unethical High Pressure Sales Tactics!
NSW, Sydney ShuttersThis is a bit of a long read but I hope I can save people from dealing with this type of unethical behaviour. I was referred to Modern from a relative who had roller shutters installed by this company because they were offered a family and friends discount of 41%. I called them to make an appointment and was told to ensure that both myself and my wife were available for the appointment. On the day, the salesman showed up and ran me through the process. He would measure my windows, then tell me about the company and the products, then go through
... Read more the pricing. Things got quite interesting after that. He gave me a full history of the company. Fair enough, good to have a little bit of background to know the company isn't going to go broke half way through the process. Then an explanation of the product stressing how the technology was exclusive to Modern, and their competitors' products were of inferior quality with materials made in China while theirs were all made in Australia. That would be a good selling point if it were true. Several of their competitors manufacture right here in Australia. This immediately left a bad taste in my mouth. He was being dishonest. If you need to bag your competitors to sell your product it tells me you don't have confidence in your own product to be able to sell it on its merits. In any case, I let him have some rope. Next came the pricing. He already knew that we were eligible for the 41% family and friends discount. but when he did his calculations (on a paper pad with a pencil, long hand multiplication and division. Why such a large company doesn't have quotation software on the laptop he brought with him is questionable. At least a calculator!) After his calculations he showed us a figure which I believe to be way over budget for most people. He paused a bit to let my wife and I look at each other in disappointment. Then he says "That's the price with a 10% discount which we would normally give." Let me tell you what the family and friends discount does for you." Then he proceeds to do his back of the envelope maths again and shows us another figure. Still quite hefty based on a little bit of online research I had done. I politely told him that we would need to think about it and we would call him back. Then he got a little stroppy and said "What is there to think about? You're getting a really good price!"I told him still, he was the first quote and I like to get a few different quotes to compare the product and value for money. Then he started bagging their competition again saying that they were all made in China and I would regret it. I told him that it's not true and that the two other companies I had invited to quote manufacture in Australia. He asked me who they were and when I told him he said he'd never heard of them. (This would be a lie because these two companies have regular tv, radio and print ads. Since he told me he'd been with Modern for 20 years I found it a little odd that he didn't know who his major competitors are. Then he reaches up his sleeve for another trick when he says, Äctually, the quote I've given you is wrong, I gave you that 41% off on the 10% discounted price rather than the original price, but I'm happy to honour that for you. Let me ring the office to see if it's ok" After a brief discussion. "The manager says that since it was my error (how convenient!) I have to honour it. You won't get a better price than this!"We are very sorry that this has been your experience and we would like to investigate this matter further for you.
Are you able to send your best contact number and postcode to [email protected] ?
Kind Regards,
CAS
I think you have an inherent problem in the way your sales people behave. The fact that my experience is not exclusive to me based on the other reviews here about the unethical sales tactics tells me
... Read morethat they are trained to sell this way. These tactics may have worked in the past, but we are living in the Information age where people can easily verify claims. The worst part is that you get visibly irritated when I tell you that I would like to think about it. Rather than allow me that courtesy which your competitors were happy to do, your salesperson tried to psychologically blackmail me saying that the discounted quote would only apply if I agree to it now. Fix your sales approach. People don’t fall for your predatory tactics.
Smoke & mirrors from sales team
NSW, Sydney ShuttersTerrible experience with measure & quote. The worst measuring i have ever seen, the tape measure wasnt even straight, they didnt care! No wonder there are other reviews about shutters not fitting.
They then launched straight into pushy sales mode with relentless hard sell. Targeted my wife with even more pushy techniques. Price kept dropping & final price was almost 50% of original. Wouldn't write down or put his 'today only deal' into the quote. Smoke & mirrors continued with a push to buy now pay later.
I won't be using Modern. Deal with these guys at your own risk!
Hi Cam,
We are very sorry that this has been your experience. Are you able to send your best contact number and postcode to [email protected] so we can investigate this further?
Kind Regards,
CAS
Find out how Modern Group NSW, Sydney Shutters compares to other Blind & Shutter Shops
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Quality and Reasonably Priced
NSW, Sydney ShuttersWe installed roller shutters in our house recently, The modern group team in Sydney are very efficient at their work, the roller shutters are great quality and reasonably priced.
They also have interest free finance plans which is great….
Will definitely recommend Modern Group to Everyone
Room for Improvement
NSW, Sydney ShuttersThe installation of four, full length Modern Group bifold shutters across the glass frontage of the lounge of my rental property produced bent hinges, misaligned shutters and peeled/cracked veneer. The first MG consultant tradesman recommended a complete refit. However, another MG consultant initiated adjustments that produced a marked improvement. But still the bifolds will not stay closed due, apparently, to the uneven floor
The consultant’s recommendation now is to drill deep into the frame and insert magnets.
The shutters hang from a s
As a follow up to my review on the installation of Modern Group shutters, I have finally had advice that accurately details the cause of the issues with the shutters. The uprights of the shutter fram
... Read moree are placed against the walls at either end. The walls are not set plumb. Therefore, the shutter frame is not plumb, and the shutters do not hang plumb. The whole installation needs to be taken out and redone. With excellent tenants, I can otherwise manage the property from my home outside of Australia. But because of my location, and because I am not prepared to have the expense of a representative, I have been unable to deal with this issue. Cushions propped against the base of the shutters will have to do.Hi Monty,
We're sorry to hear about the issues with installation. Can you please email [email protected] with your job details so we can find a resolution for you.
Great products, great service!
NSW, Sydney ShuttersMy Fiancé & I have dealt with Modern Group twice since buying our first home last year. John & Michael were both very helpful & informative on each occasion. They were accommodating & happy to work with us and meet our needs. Our shutters are fantastic & we have peace of mind, knowing we can keep the heat out in summer, the cold outside in winter, and the added bonus of extra security!
... Read moreAuthor stated being incentivised for this review
Questions & Answers
After renovations one of my existing Modern Plantarion Shutters doesn't fit, it has 4 panels, it was fitted on a raw brick window, now this window has gyprock and tiles, it became 20 mm narrower at both sides, my plantation shutter is a total of 40 mm TOO WIDE, the high is ok.
My question is can it be fix? Is there a way to make it fit the window?
Most likely, if you got a surrounding frame, the panels can be modified to be mounted directly into the window opening. Any carpenter can do this for you.
Hi. Do you have finance options available?
Yes they do I just signup today and they have 40% discount if you install more than 4
Just be very very careful what you sign with them. They offer you this "unbelievable" finance offer with associated "discount" but the devil is in the small print. They offer identical products to many places but just at a much higher price which they then bring down to make the sale. Make sure you get a second quote (Modern invariably will tell you that deal will only be valid for that day - ignore that desperate sales pitch)
Hi
Just wondering if I can get a qoute for our town house two stores with only 4 windows to install roller shutters
[address removed]
I can provide you measurements if that makes you earlier or send pics
Thanks
Slavko
Hi Slavko,
Would you please be able to email your details (name, full address, contact number) to [email protected]. We will then be able to organise someone to come out and give you a quote.
Kind Regards,
The Modern Customer Care Team
Get an answer from our members and Modern Group representatives
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Hi Karina, we're really sorry that this was your experience and are very concerned about this review, could you please email your contact details to [email protected] so we investigate
... Read morethis further for you? Unfortunately, we only have your first name here and haven't been able to match this to any job in our system Kind Regards CAS