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Reviews

4.4

90 reviews
5
(69)
4
(5)
3
(5)
2
(6)
1
(5)
  • Product Quality
    4.7 (27)
  • Return Claim MadeYes (1) · No (27)
  • Customer Service
    4.7 (24)
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Reviewer Photos & Videos

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Beautifully Presented

published

I’ve used Momento twice so far & with both photo book, I have been very happy with the professionalism & presentation of the product including the timely support if needed. I will definitely use again, the soft way takes a little getting used to but the online tuition is also very helpful.

1 comment
Momento
Libby J. and Geoff H.Momento

Thank you so much KalaK, and we plan to add some more online tuition in the near future. Happy book making!

A very professional, ethical company

published

Momento is a highly professional, ethical company. We have had over 20 holiday and family occasion books printed by Momento.
With each publication we have been stunned by the Wow fact of the amazing colour, finish, attention to detail and the wonderful finished product. We especially like the lustre photographic paper. Momento offers a wide range of paper finishes, lay outs, embellishment ideas and colour prefrences.
On the very rare occasion we have had need to speak to Momento about any issue we have found them to be very knowledgeable and only too happy.
We would highly recommend Momento for a very professional, high quality product.



1 comment
Momento
Libby J. and Geoff H.Momento

So sorry we didn't acknowledge this when you posted it, but thank you, it is appreciated.

Sharon

SharonNowra

  • 5 reviews
  • 1 like
  • Verified customer

Sometimes you don't need words photos say it all

published
1 comment
Momento
Libby J. and Geoff H.Momento

Ha! We give you 5 stars for your 5 star review :) THANK YOU



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  • Verified customer

Amazing!!!

published

Momento created a truly stunning photo book of our wedding day. The quality is spectacular and is the perfect way to capture memories of a fantastic day. The cover has a beautiful finish to it and the pages inside are made from exceptionally good quality stock. The colours of the photos match the original images exactly. Cannot recommend them enough!!

1 comment
Momento
Libby J. and Geoff H.Momento

You rock John!

SusanA

SusanASydney

Professional and quality photobook

published

I recently created a photobook for a family holiday using Momento and was thrilled with the finish product. The quality and workmanship is second to none, plus the software was very easy to use. Thank you, Momento! I will definitely recommend you to anyone who wants to produce a fantastic reminder of a holiday or special occasion.

1 comment
Momento
Libby J. and Geoff H.Momento

Thanks kindly Susan - enjoy your book often

Krugergirl

Krugergirl

  • 10 reviews

My Life in Books!!

published
1 comment
Momento
Libby J. and Geoff H.Momento

A rather belated thank you for your review - enjoy your books often :)

Pam

PamMona Vale

  • Verified customer

Superior Book Quality

published

As a professional photographer, I have been using Momento now for many years. From my experience, and this includes trying numerous other book makers, the quality can not be beaten. The software is user friendly, but also easily customised, and the colour is very accurate. I have also produced numerous greeting cards and the quality of the cardstock and the envelopes is superb. The team at Momento is always willing to assist. Thank you Momento.

1 comment
Momento
Libby J. and Geoff H.Momento

A rather belated thank you for your review Pam - and all the best with your upcoming exhibition

Steve

SteveTownsville

Just Magnificent - Wow its Impressive !!!

published

Have now created 2 Books for our travelling ( London and Scotland/Italy ) and cannot speak more highly of the outcome. The books are a tremendous way to highlight your holiday especially when most of us leave the photos on our phones / laptops / USB's etc. The Momento program is fun to work around with Layout etc, the photo production is fabulous - I cannot recommend more highly..Thanks heaps...Have now put Two more boks in production this week - Japan and Cambodia - cant wait to see the results...

Lee

LeePerth

  • 2 reviews

My latest photo book is excellent

published

I am very happy with my latest photo book. It looks great!! The program is still very user friendly and staff were helpful when contacted for extra assistance. Thank you Momento.

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  • Verified customer

Why I love Momento!

published

The quality of the work produced by Momento speaks for itself, when I am asked where I had the photobooks printed. Then with my encouragement have created books and had them printed by Momento as well.

One you've tried Momento, you'll never "lamento" your decision!

published
Jennifer

JenniferCooroy

Top quality!

published

After 38 books, 12 Calendars, and many cards I can honestly say I am truly impressed with Momento. The program is so user friendly and I love being able to access my photos from my PC .Most impressive is the quality of the printing. I am a keen photographer and as such I am very particular about the colour accuracy of the printing and Momento delivers. The book binding is top quality too. I have indulged in a number of Grand size books and they are exceptional and really showcase ones photos. Great customer service too if you have any questions. I cant speak highly enough of Momento.

Jeff

JeffSydney

  • Verified customer

Momento is the best!

published

I have been using Momento for almost 10 years now. I use them for all my holiday/occasion photobooks, calendars, notebooks and greeting cards. The quality of Momento's products is second to none. I am continually impressed with the excellence they produce with each project. Their software is easy to use and has lots of features to customise and embellish the layouts. On the rare occasion that I need to speak with the team, they have always been helpful, professional and swift in their responses. I feel like they truly care about their customers and want to excel in their products and services. Thanks Momento for 10 years of photo projects and here's to the next 10!

cathy

cathyNorth haven

Fantastic service !!

published

First time I had ever done a photo book and being a dinosaur had quite a few hurdles ! The software was easy to use and enabled editing which was such a bonus, eg with adding and cutting up the text to fit better with the story which is a family history book
Had some of the really old pics enhanced prior to making the book, and they came up beautifully, no problems with pixelation
Absolutely lovely production and bonding, a credit to you momento !! Thankyou also for the fantastic customer service, enhanced by the tutorials which I watched over and over !
Will definitely come back !! Thanks so much
Got on to momento through a choice magazine review, where momento is rated very high for customer service !!

Nick N

Nick NMelbourne

Brilliant! Great product, great service!

published

We chose Momento to print a book of our European travels and they delivered in spades! Their produced surpassed our wildest dreams and we happy to recommend them. The quality of their printing and packaging can't be faulted.

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Jan

JanPerth, WA

  • 2 reviews

Patient help when needed!

published

A big thank you to the Momento team for their patient help when I ran into problems organising a photo album.They gave me confidence to carry on as I am not a greatly proficient computer user which was made more difficult as I do not often use the particular computer. Help came very quickly and the team was very professional and lovely. Thank you so much team!

alex

alexgold coast

Super fast service !

published

I was in a desperate jam for a photobook deadline and their service was absolutely fantastic, they managed to fast track the order and even beat my deadline by a day, just marvellous. And the advice I received about its progress during production was super friendly and helpful too, thanks so much !

Excellent options

published

A trip to South America late in 2016 represented two years' savings, a bit of discomfort in a dingy in a wetland, lots of patience waiting for jaguars to do the right thing and lots of editing. It deserved the best I could get in the last 30 or 40 hours which would be spent putting all this effort into a photobook. I'd done several photobooks for previous holidays with a couple of other companies over the years. For me Momento has the best software which is fun as well as giving more artistic options the way it suggests layouts. I also like the mirror image and how photos snap into place without compromising the alignment of the edges. If you're striving for excellence I've found that using their system is about as good as it gets.

If you have a technical problem, they don't care

published

I spent about 10 days to prepare a photo book of a trip around Australia for 9 months. I selected a lot of specific photos among thousands. I wrote comments on the photos. The whole document was complex but within the limits set for the products (number of pages and number photos). One day, all my photos had disappeared from the screen. I sent emails and called. I received really no assistance. The people were clearly indifferent to my problem. I was ready to pay a lot for a thick book of maximum size. I never had the opportunity to do so. I lost 10 days of work and felt very empty and powerless (and I am a lawyer!). My only power is probably to say how much disappointing Memento was. Very bad experience.

1 comment
Momento
Libby J. and Geoff H.Momento

Is there an option for a 10 star review??

published

I honestly couldn't be happier with my product! If I could give a 10 star review I would!!!
The photos are exceptional - the quality is even better than it was on my phone. The product is of such a high quality, cover is sturdy and strong, and photos on the cover are an amazing quality, which you don't usually see with other photo books!
It's a 10/10 product, especially for such a good price!
It arrived much earlier than expected, and much before my deadline which took ALOT of stress off me!

I would recommend this product to anyone in a heartbeat!

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Questions & Answers

Karen Moore

Karen Mooreasked

Hil there, I have finished my photobook, saved the file but when I go to Upload there is no MASTER file. I have checked all my folders. I tried saving the file as a different version in another folder but it is not creating the master file. I have the .BAK, Proof and working file but there is no master file. What is going on? There appear to be no warnings or errors.

2 answers
Momento
Libby J. and Geoff H.Momento

Hi Karen

Once you have finished your book design, make sure you proceed to the Finish tab, which is where it will export all your page designs into the single Master File. The Finish tab is in the centre at the top of the software. (if you're on a Mac using the new Catalina version, this tab is now called the Export Tab)

Once you've completed the export, you'll find the Master file in the same folder as your Project file (mbk).

I hope that helps.

Cheers
Geoff

Karen Moore
Karen Moore

Hi Geoff,

Ooops - forgot to press Finish. All fixed. Many thanks for your help.

Cheers
Karen

Kate

Kateasked

What would be a suitable dollar value for a gift voucher for n engagement photo album

5 answers
Sandy
Sandy

Around $100. Depends on the number of pages to the album. I guess the recipient could always add to the gift value if you wanted to gift to a lesser value.

Kate
Kate

Thanks sandy.

Momento
Libby J. and Geoff H.Momento

Thanks Sandy, and we agree with $100 :) Hope they like it

Sue N.

Sue N.asked

Is it possible to add a shadow on photos once placed into photobook. Maybe Im looking in wrong place but dont seem to find any information in regards to shadowing

4 answers
Rod
Rod

As far as I remember Momento does not have a "shadow" option for photos. Some of the frames (e.g. curling corners) will create a shadow. However you can use a dark or black background (drag to page and then select option to clear background - it will change to a square/rectangle which can then be edited) to create a shape a little larger than the size of the photo and then change its opacity and put the photo above that shape and then adjust the spacing to create the shadow offset you require. That will work.

Old_Guy
Old_Guy

Thank you Rod

Rhiann and Aaron
Rhiann and Aaron

Nope

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